Summary
Overview
Work history
Education
Skills
Timeline
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Niamh Thompson

Summary

Driven and personable individual, empathetic with adept communication skills and knack for building relationships. Demonstrates strong negotiation abilities and customer service expertise. Confident in liaising with individuals at all levels, demonstrating honesty and integrity in all interactions. Dedicated and ambitious, looking to expand my skills into a new field.

Overview

4
4
years of professional experience

Work history

Retention's Advisor

Usay Compare
South Cerney, Gloucestershire
01.2024 - Current


  • Addressed customer complaints promptly, enhancing client retention rates.
  • Provided exceptional customer service, enhancing retention rate.
  • Took Inbound calls and achieved the required outbound calls to customers day to day.
  • Used in depth product knowledge to resell the insurance and retain the client.
  • Clearly and effectively communicated with the top UK insurers.
  • Handled renewals process, maintaining strong client retention rates.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Displayed energy and enthusiasm in a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered exceptional customer service by proactively listening to concerns, being empathetic and answering questions.
  • Exceeding & maintaining targets.




Admin / Purchase Ledger Assistant

Industrial Supply Chain LTD
01.2021 - 11.2023
  • Worked Directly for the CEO as an admin / purchase ledger assistant.
  • Conducted regular audits of supplier statements for financial transparency.
  • Processed expense reports for timely employee reimbursement.
  • Collaborated with finance team to complete tasks efficiently.
  • Ensured accurate record maintenance to improve auditing process.
  • Maintained confidentiality of all financial data, fostering trust across the organisation.
  • Cross-checked incoming invoices against purchase orders, minimising errors.
  • Handled petty cash account, safeguarding company's funds.
  • Uploaded invoices using SAGE after verifying data.
  • Providing a first point of contact for client purchase ledger queries.
  • Created and edited spreadsheets to present complex data using Microsoft Excel.
  • Worked under guidance of accountants to prepare financial data in correct formats.
  • Organised physical documentation of financial records in required formats and according to proper bookkeeping principles.
  • Liaised with suppliers to resolve invoice discrepancies.
  • Assisted in monthly closings by providing necessary ledger information.
  • Obtaining supplier statement for reconciliation.
  • Investigating and resolving queries.
  • Contacting clients and suppliers by phone and email.

Education

GCSEs - English, Math, Science, Graphics, Catering ,IT

The commonweal School

A-Levels - Media Studies, Graphic Design, Travel & Tourism

NEW COLLEGE SWINDON

Skills

  • Negotiation skills
  • SAGE - Microsoft Excel - Microsoft Word
  • Ability to prioritise
  • Ability to meet deadlines
  • Confident liaising with people at all levels
  • Patience and perseverance
  • Exceptional communication
  • Rapport building
  • Persuasive
  • Problem-solving
  • Resilient positivity
  • Empathetic listening

Timeline

Retention's Advisor

Usay Compare
01.2024 - Current

Admin / Purchase Ledger Assistant

Industrial Supply Chain LTD
01.2021 - 11.2023

GCSEs - English, Math, Science, Graphics, Catering ,IT

The commonweal School

A-Levels - Media Studies, Graphic Design, Travel & Tourism

NEW COLLEGE SWINDON

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