Alexander John Hayes

• Hybrid Technical Sales: Manage the full end-to-end customer journey, combining technical vehicle diagnostics with consultative sales to provide bespoke performance and repair solutions, including the in-person upselling of additional products and services to maximize deal value.
• Negotiation & Technical Upselling: Actively negotiate with customers face-to-face, utilizing performance upgrades and technical findings as leverage to overcome objections and maximize deal value.
• Lead & Appointment Conversion: Manage high-volume inbound telephone and CRM inquiries, effectively converting warm leads and diagnostic bookings into firm showroom appointments through a proactive sales pipeline.
• Aftersales & Conflict Resolution: Serve as the primary point of contact for technical queries and aftersales care, utilizing a solution-focused approach to resolve conflicts and secure 5-star service reviews.
• Operational Management: Fully responsible for department logistics and workflow within a results-driven, 6-day-a-week dealership environment.
• Financial Administration: Oversee the commercial aspects of the department, including initial deal structuring and revenue logging to ensure accuracy and commercial viability.

Transport Driver / Vehicle Appraisal | Aston Barclay Car Auction, Donington Park June 2024 – March 2025

• Vehicle Inspection: Conducted rigorous appraisals on auction stock, identifying damage and assessing condition to protect asset margins.
• Logistics & Compliance: Managed high-volume asset transfers, ensuring all handovers were completed with accurate documentation and professional service.

• Vehicle Inspection: Conducted rigorous appraisals on auction stock, identifying damage and assessing condition to protect asset margins.
• Logistics & Compliance: Managed high-volume asset transfers, ensuring all handovers were completed with accurate documentation and professional service.