Marcin (Martin) Pietrzak MCICM
St Helens,UK
Summary
Experienced and results-driven Credit Control Manager with over 20 years of expertise in trade credit risk and debt recovery, including 12 years in leadership roles. Proven track record of success across organisations of varying sizes and sectors, with a strong ability to adapt to different business environments. A collaborative and open-minded professional, committed to continuous learning and knowledge sharing. Certified Member of the Chartered Institute of Credit Management (MCICM).
Overview
27
27
years of professional experience
Work history
GROUP CREDIT CONTROL MANAGER
NATIONALWIDE SPECIALIST SERVICES LIMITED (NSS)
ALTRINCHAM
07.2022 - 08.2025
- Responsible for end-to-end credit risk and debt recovery management across four group entities.
- Led credit risk assessments and managed the client onboarding process to ensure financial stability and compliance
- Supervised the debt collection team and coordinated recovery actions across strategic accounts
- Monitored credit exposure and key performance indicators (KPIs), delivering monthly reports to senior management
- Defined monthly operational targets and aligned team efforts with business objectives
- Maintained strong relationships with strategic clients to support retention and payment performance
- Managed escalations and dispute resolution processes, ensuring timely and effective outcomes
- Collaborated with Sales and Operations to mitigate risk and support commercial decisions
- Coordinated external debt collection efforts, including pre-legal and legal recovery stages
- Reported receivables for companies in administration and executed bad debt write-offs
- Designed and updated procedures for credit risk assessment, client onboarding, and debt recovery
- Delivered training and development programs for the credit control team
- Participated in testing and evaluation of new tools and systems to enhance operational efficiency
SENIOR ACCOUNTS RECEIVABLE SPECIALIST
GENERAL ELECTRIC/ GENPACT UK LIMITED AFTER TRANSITION
MANCHESTER
12.2018 - 07.2022
- Supported Senior Management in overseeing and optimising accounts receivable portfolios
- Prepared performance forecasts and contributed to strategic planning
- Analysed and presented KPI Bowler metrics to the team, driving performance improvements
- Investigated and resolved billing errors to ensure accurate invoicing
- Managed portfolio structures and implemented backup planning strategies
- Coordinated team workflows to meet deadlines and service level agreements
- Delivered training for new starters and led implementation of new procedures
- Acted as a key liaison between clients and internal departments to resolve issues efficiently
- Led and participated in departmental projects, including LEAN initiatives, marketing collaboration, and process automation
- Provided end-to-end service for strategic accounts, ensuring high client satisfaction
- Served as backup support for multiple regions and portfolios
- Acted as “Second Voice” for escalated account issues, offering expert-level resolution support
ACCOUNTS RECEIVABLE SPECIALIST
GENERAL ELECTRIC CAPITAL
MANCHESTER
05.2017 - 12.2018
- Managed accounts receivable processes across multiple regions and portfolios, including full pre-legal debt collection cycle
- Performed account reconciliations and ensured accurate cash allocation
- Identified and logged disputes, working closely with relevant teams to resolve issues
- Acted as a point of contact for client escalations, maintaining strong customer relationships
- Collaborated with internal departments, including Cash Application, Risk, AML, and Legal teams
- Contributed to performance forecasting and reporting
HEAD OF THE CREDIT AND COLLECTIONS DEPARTMENT
AB BECHCICKI. (PPG DISTRIBUTOR)
WROCLAW
07.2011 - 12.2015
- Designed and implemented trade credit risk procedures to support business growth and mitigate financial exposure
- Led and supervised the department’s daily operations, ensuring efficiency and compliance
- Conducted in-depth credit risk assessments and portfolio analysis
- Negotiated payment terms and collateral agreements with clients
- Managed credit holds and sales blockades to control exposure
- Oversaw trade credit insurance policies, including claims and coverage optimisation
- Delivered training sessions for team members to enhance skills and ensure procedural consistency
- Collaborated closely with Accounting, Sales, and Legal departments to align credit strategies with business objectives
SENIOR CIVIL SERVANT
TAX INSPECTION AUTHORITY (MINISTRY OF FINANCE)
WROCLAW
06.2010 - 07.2011
- Conducted full-scope tax audits, with a primary focus on VAT compliance and fraud prevention
- Assessed tax liabilities and ensured adherence to national tax regulations and procedures
- Prepared detailed audit reports and presented findings to senior officials
- Collaborated with legal and financial departments to support enforcement actions
- Gained in-depth knowledge of public sector finance, regulatory frameworks, and investigative procedures
HEAD OF DEBT COLLECTION OFFICE
EULER HERMES
WARSAW
10.2004 - 05.2009
- Led and supervised the operations of the debt collection department, ensuring efficiency and compliance with internal policies
- Conducted portfolio performance analysis and contributed to forecasting and strategic planning
- Co-developed and implemented new procedures to improve collection processes and client service
- Acted as a key liaison with internal departments, including Risk, Claims, Sales, and Legal, to ensure coordinated debt recovery efforts
SENIOR DEBT COLLECTION SPECIALIST
EULER HERMES
WARSAW
05.2003 - 09.2004
- Managed the full pre-legal debt collection process through telephone and email communication
- Negotiated debt restructuring agreements with clients to maximise recovery rates
- Maintained regular liaison with clients to resolve outstanding issues and ensure timely payments
SELF- EMPLOYED- FINANCIAL CONSULTING
WROCLAW
09.2000 - 04.2003
- Provided financial consulting services to individual and business clients, with a focus on credit risk and debt recovery
- Advised clients on debt restructuring strategies and financial risk mitigation
- Supported clients in navigating regulatory and tax-related matters
- Delivered tailored financial solutions to improve cash flow and credit management
RESTRUCTURING AND DEBT COLLECTION INSPECTOR
PKO BANK POLSKI
WROCLAW
10.1998 - 08.2000
- Managed high-risk receivables, including assessment and recovery planning
- Conducted portfolio analysis and evaluated restructuring opportunities
- Negotiated and implemented account restructuring solutions
- Coordinated legal actions related to debt recovery
- Maintained direct liaison with courts, law enforcement, and bailiffs to support enforcement processes
Education
Postgraduate Studies Diploma - Accounting and Financial Auditing
University of Economics in Wroclaw
Master’s Degree - Public Administration
University of Wroclaw
Skills
- Credit Risk Management – In-depth experience in trade credit risk analysis, credit limit setting, and portfolio risk assessment
- Debt Collection & Recovery – Full-cycle B2B collections, pre-legal recovery, dispute resolution, and restructuring
- ERP & Financial Systems – SAGE 200 (good level), Oracle AR, SAP, and MUST (basic level)
- Good Excel Skills – PivotTables, VLOOKUP, data analysis
- Communication Tools – Proficient in Microsoft Teams, Zoom, Skype, and full Microsoft Office Suite
- Financial Reporting & KPIs – Performance forecasting, KPI tracking (Bowler charts), and variance analysis
- Team Leadership & Training – Coaching, onboarding, and procedural implementation for AR and credit teams
- Process Improvement – Experience with LEAN initiatives, automation projects, and cross-functional collaboration
- Client Relationship Management – Skilled in handling escalations, strategic accounts, and cross-departmental liaisons
- Driving Licence – Full, clean UK-equivalent driving licence
LANGUAGES
Polish – Native
English – Fluent (professional working proficiency)
Russian – Good (intermediate proficiency)
Accomplishments
- CERTIFIED MEMBER OF THE CHARTERED INSTITUTE OF CREDIT MANAGEMENT (MCICM) MEMBERSHIP NO. 6022854
- SCHOOL GOVERNOR, MEADOWSIDE CP & NURSERY SCHOOL, WARRINGTON OCTOBER 2017 – NOVEMBER 2018 CONTRIBUTED TO STRATEGIC OVERSIGHT AND GOVERNANCE OF THE SCHOOL, SUPPORTING LEADERSHIP IN FINANCIAL AND OPERATIONAL MATTERS.
Timeline
GROUP CREDIT CONTROL MANAGER
NATIONALWIDE SPECIALIST SERVICES LIMITED (NSS)
07.2022 - 08.2025
SENIOR ACCOUNTS RECEIVABLE SPECIALIST
GENERAL ELECTRIC/ GENPACT UK LIMITED AFTER TRANSITION
12.2018 - 07.2022
ACCOUNTS RECEIVABLE SPECIALIST
GENERAL ELECTRIC CAPITAL
05.2017 - 12.2018
HEAD OF THE CREDIT AND COLLECTIONS DEPARTMENT
AB BECHCICKI. (PPG DISTRIBUTOR)
07.2011 - 12.2015
SENIOR CIVIL SERVANT
TAX INSPECTION AUTHORITY (MINISTRY OF FINANCE)
06.2010 - 07.2011
HEAD OF DEBT COLLECTION OFFICE
EULER HERMES
10.2004 - 05.2009
SENIOR DEBT COLLECTION SPECIALIST
EULER HERMES
05.2003 - 09.2004
SELF- EMPLOYED- FINANCIAL CONSULTING
09.2000 - 04.2003
RESTRUCTURING AND DEBT COLLECTION INSPECTOR
PKO BANK POLSKI
10.1998 - 08.2000
Postgraduate Studies Diploma - Accounting and Financial Auditing
University of Economics in Wroclaw
Master’s Degree - Public Administration
University of Wroclaw
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