Alexander Clark
Summary
Dynamic Duty Manager with background equipped to promote hospitality services and amenities to boost revenue. Accustomed to managing escalated issues and requests with prompt and resourceful solutions.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Duty manager
Everyone active/ Legacy Leisure
Reading
05.2022 - 09.2023
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Monitored and enforced compliance with company policies and procedures.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Wrote end of shift reports to facilitate service continuity.
- Increased customer satisfaction by resolving issues.
Education
A-Levels - Business Studies (A) , Psychology ( C ) , Geography (C)
Pangbourne College
Reading 09.2021 - 07.2023
Bachelor of Business Administration - Business Management and Psychology
Aston University
BirminghamSkills
- Front desk operations
- People management
- Customer relations expertise
- Knowledge of Budgeting
- Team building
- Communication skills
- Customer-focused
References
- James Keel - Operational manager of Everyone Active
- Robert.Pickett @pangbourne.com - Pangbourne College Tutor
- Georgie Keel- Regional manager of Everyone Active
Affiliations
- Health and Fitness
- Philosophy
- Politics
- Member of the Aston Entrepreneurial society
- Member of the Aston Navigators Society
Accomplishments
Student of the year nominee Aston University 2024
Treasurer role in Navigators ( responsible for budgeting and cost analysis )
Languages
English
Fluent
References
References available upon request.
Timeline
Duty manager
Everyone active/ Legacy Leisure
05.2022 - 09.2023
A-Levels - Business Studies (A) , Psychology ( C ) , Geography (C)
Pangbourne College
09.2021 - 07.2023
Bachelor of Business Administration - Business Management and Psychology
Aston University
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