Alex Ward
Lincoln,Lincolnshire
Summary
A professional and dependable Highways Officer with experience in highway maintenance, inspections and the delivery of essential highway services across Lincolnshire. With a strong engineering background and previous experience within the automotive industry, I have developed excellent problem-solving skills, a practical approach and a strong commitment to safety. I am adaptable, organised and work effectively both independently and as part of a team, taking pride in delivering a high standard of work in all conditions.
Overview
18
18
years of post-secondary education
20
20
years of professional experience
Work history
Highways Officer
Lincolnshire County Council
Lincoln, Lincolnshire
2025.02 - Current
- Undertake statutory safety inspections of the local highway network, assessing defects and determining appropriate maintenance interventions in accordance with Lincolnshire County Council policies and industry standards.
- Investigate customer enquiries, site-specific issues and highway defects, gathering evidence to support engineering decisions and appropriate maintenance interventions.
- Commission and coordinate reactive highway maintenance works, liaising with contractors, utility companies, internal departments and external stakeholders to ensure safe and efficient delivery.
- Identify and manage immediate highway safety risks, implementing temporary measures and arranging urgent remedial works where required.
- Apply engineering judgement, statutory inspection standards and risk-based decision making to determine whether defects require immediate repair, programmed maintenance or no further action.
- Monitor the condition and performance of highway assets, identifying recurring defects and recommending long-term maintenance or improvement schemes.
- Maintain accurate inspection records, technical documentation and asset information to support statutory compliance and future maintenance planning.
- Provide clear technical advice and communicate inspection outcomes, maintenance decisions and policy requirements to members of the public, councillors and other stakeholders.
- Contribute to the planning and delivery of preventative maintenance programmes, helping to maximise asset life and make effective use of available budgets.
Assistant Highways Officer
Lincolnshire County Council
Lincoln, Lincolnshire
2024.03 - 2025.02
- Supported Highways Officers in the management and maintenance of the local highway network.
- Investigated customer enquiries and highway reports, gathering information and recommending appropriate actions.
- Assisted in planning and coordinating reactive and planned highway maintenance works.
- Liaised with contractors, utility companies and internal departments to support the delivery of highway projects.
- Maintained accurate highway records, asset information and technical documentation.
- Applied highway policies, standards and risk-based decision making to support maintenance and improvement activities.
Transport Planner/European Removals Co-Ordinator
Watson European
Lincoln, Lincolnshire
2020.07 - 2024.02
- Coordinated complex UK and European transport operations, managing schedules, documentation and customer communication.
- Managed customs and compliance documentation for international vehicle movements.
- Provided customer support throughout the removals process, maintaining regular communication and reassuring clients during what was often a stressful experience.
- Planned vehicle utilisation and maintenance schedules to maximise fleet efficiency.
- Worked closely with drivers and customers to ensure the successful delivery of time-critical transport operations.
- Assisted with vehicle loading and load security, maintaining high standards of care for customer property.
- Adapted quickly to changing schedules and operational requirements within a fast-paced logistics environment.
Customer Delivery Driver
Sainsbury's
Lincoln, Lincolnshire
2020.04 - 2020.07
- Delivered online grocery orders while maintaining excellent customer service standards.
- Planned and completed delivery routes efficiently, consistently meeting scheduled delivery times.
- Represented the company professionally during customer interactions and handled queries courteously.
- Carried out vehicle checks and ensured safe operation of company vehicles.
Motorsport Technician
RACE Performance/ProTechnika
Lincoln, Lincolnshire
2017.04 - 2020.01
- Began supporting the business on a part-time basis alongside full-time employment at LVS AG before progressing into a full-time Competition Vehicle Technician role.
- Progressed through roles as No. 3, No. 2 and ultimately No. 1 Technician, demonstrating increasing technical responsibility across multiple professional motorsport programmes.
- Supported the AMD Tuning British Touring Car Championship (BTCC) programme as a subcontracted No. 3 Technician, preparing and maintaining the team's Audi S3 race car.
- Worked as No. 2 Technician on the Ginetta G55 SuperCup programme before supporting ProTechnika's Mercedes-AMG GT4 campaign in the British GT Championship.
- Took primary responsibility as No. 1 Technician for the Ford Mustang GT4 in the British GT Championship and the Ford Puma RWD in the MSN Circuit Rally Championship, overseeing vehicle preparation, diagnostics, repairs and trackside support.
- Supported the Ford factory GT programme alongside Multimatic during FIA Balance of Performance testing at Circuit Paul Ricard, following a request from Ford, for technical support from Race Performance while Ford's own technicians were committed to international race events.
- Prepared, maintained and repaired competition vehicles across British GT, BTCC, Ginetta SuperCup, circuit rally and drifting, supporting professional race teams and drivers in both workshop and trackside environments.
- Undertook specialist enclosed transport of high-value race and confidential prototype vehicles, operating under strict non-disclosure agreements and maintaining complete discretion.
- Worked closely with engineers, drivers and team personnel to maximise vehicle reliability, performance and presentation under demanding event conditions.
Service Advisor/Vehicle Technician
LVS AG LTD
Lincoln, Lincolnshire
2014.04 - 2018.12
- Joined the business as a Service Advisor, managing customer bookings, preparing estimates, ordering parts and coordinating the day-to-day operation of the workshop.
- Managed stock control, supplier ordering and parts procurement, ensuring efficient workshop operations and product availability.
- Maintained and updated the company's online webshop, creating product listings and supporting the sale of aftermarket performance and tuning components.
- Managed the company's social media platforms, creating content to promote the business, showcase projects and engage with customers.
- Represented the business at automotive shows and events, operating pop-up retail stands, advising customers on performance upgrades and promoting specialist VAG tuning products.
- Transitioned into a full-time Vehicle Technician role, carrying out servicing, maintenance, diagnostics and mechanical repairs on Volkswagen Group vehicles, including Audi, Volkswagen, SEAT, Škoda, Bentley and Lamborghini models.
- Diagnosed complex mechanical and electrical faults using ODIS, VCDS and Autel, carrying out software updates, module coding and ECU flash programming.
- Performed DSG servicing, timing belt replacements, clutch and gearbox repairs, suspension work, engine repairs and the installation of aftermarket performance components.
- Prepared high-value prestige and performance vehicles for specialist dealers and customer delivery, carrying out inspections, servicing, fault rectification and presentation to showroom standards across Ferrari, Lamborghini, Porsche, Bentley, Aston Martin, Chevrolet, Ford and Dodge vehicles.
- Built a reputation for technical competence and reliability, leading to opportunities supporting professional motorsport programmes with Race Performance and ProTechnika before progressing into full-time motorsport.
Aircraft Maintenance Tech (Mechanical) Recruit
Royal Air Force
Halton, Buckinghamshire
2013.02 - 2014.04
- Successfully completed initial military training (Phase 1) at RAF Halton.
- Selected for training as an Aircraft Maintenance (Mechanical) Technician.
- Developed discipline, teamwork, resilience and an understanding of military engineering standards.
- Medically discharged before commencing trade training.
Service & Maintenance Technician
Mercedes-Benz of Lincoln
Lincoln, Lincolnshire
2007.01 - 2013.02
- Joined the dealership through voluntary work experience while at school before being offered a Saturday position at the age of 16, progressing to a full Mercedes-Benz manufacturer apprenticeship and qualifying as a Service & Maintenance Technician.
- Worked at Lincolnshire's primary Mercedes-Benz dealer and AMG Performance Centre, maintaining the highest manufacturer standards for servicing, repairs and customer satisfaction.
- Achieved an NVQ Level 3 in Vehicle Maintenance and Repair, together with Mercedes-Benz Technician Accreditation.
- Regularly attended manufacturer-delivered technical training courses to maintain up-to-date knowledge of new vehicle technologies, diagnostic procedures and repair methods.
- Carried out routine servicing, maintenance, diagnostics and mechanical repairs on Mercedes-Benz passenger vehicles in accordance with manufacturer specifications.
- Used Mercedes-Benz STAR Diagnosis to diagnose mechanical and electrical faults, carry out guided fault finding and support complex technical repairs.
- Completed manufacturer warranty repairs, software updates, vehicle health checks and technical campaigns in line with Mercedes-Benz procedures.
- Performed Pre-Delivery Inspections (PDI) and prepared new and Approved Used vehicles for customer handover.
- Prepared, inspected and refurbished prestige vehicles acquired through part exchange, ensuring they met retail standards prior to sale.
- Worked collaboratively within a busy franchised workshop, consistently delivering high-quality workmanship whilst adhering to manufacturer quality, health and safety standards.
Education
HNC Level 4 - Civil Engineering
Lincoln College University Centre
Lincoln, Lincolnshire 2024.09 - 2026.06
NVQ Level 3 - Vehicle Maintenance & Repair
Mercedes-Benz UK
Milton Keynes 2007.09 - 2011.06
NVQ Level 2 - Vehicle Maintenance & Repair
Mercedes-Benz UK
Milton Keynes 2007.09 - 2011.06
Mercedes-Benz UK
Milton Keynes 2007.09 - 2011.06
GCSEs - English, Maths, Science etc
William Farr C of E Comprehensive School
Lincoln, Lincolnshire 2002.09 - 2007.07
Skills
- Category C Driving Licence
- Driver CPC (if applicable)
- Highway Maintenance & Inspections
- Health, Safety & Risk Awareness
- Strong Mechanical & Engineering Knowledge
- Problem Solving & Fault Finding
- Teamwork & Communication
- Planning & Organisation
- Reliable & Flexible
- Ability to Work in All Weather Conditions
- IT Literate (Microsoft Office & Highway Management Systems)
Timeline
Highways Officer
Lincolnshire County Council
2025.02 - Current
HNC Level 4 - Civil Engineering
Lincoln College University Centre
2024.09 - 2026.06
Assistant Highways Officer
Lincolnshire County Council
2024.03 - 2025.02
Transport Planner/European Removals Co-Ordinator
Watson European
2020.07 - 2024.02
Customer Delivery Driver
Sainsbury's
2020.04 - 2020.07
Motorsport Technician
RACE Performance/ProTechnika
2017.04 - 2020.01
Service Advisor/Vehicle Technician
LVS AG LTD
2014.04 - 2018.12
Aircraft Maintenance Tech (Mechanical) Recruit
Royal Air Force
2013.02 - 2014.04
NVQ Level 3 - Vehicle Maintenance & Repair
Mercedes-Benz UK
2007.09 - 2011.06
NVQ Level 2 - Vehicle Maintenance & Repair
Mercedes-Benz UK
2007.09 - 2011.06
Mercedes-Benz UK
2007.09 - 2011.06
Service & Maintenance Technician
Mercedes-Benz of Lincoln
2007.01 - 2013.02
GCSEs - English, Maths, Science etc
William Farr C of E Comprehensive School
2002.09 - 2007.07