Alex Ward

• Developed strong sense of navigation and direction through travel and geographical study.
• Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.

• Managed on site and off site server backups
• Communication with clients regarding retrieval and sending backups
• Maintained the database of name and dates of backups

• Operate systems in the computer operations suite including Printing and Tape Library, Windows/Open VME Operating
• Record information on internal database system
• Deal with external clients to understand their needs and solve issues
• Operate mailroom equipment

• Oversaw team members to ensure that company procedures were adhered to at all times
• Delivered training to all new starters and on going training to existing team
• Co-ordinated health and safety activities and recorded information
• Operated all cooking equipment within the kitchen in line with safety regulations
• Operated computerised till system
• Served customers quickly, efficiently and accurately providing excellent customer service

• Monitor and manage service performance in real-time

• Analyse data to drive continuous improvement

• Develop alternative disruption plans for planned/unplanned events

• Support drivers with live updates and problem-solving

• Investigate incidents and prepare reports

• Foster strong working relationships across teams

• Worked closely with engineering and drivers on Breakdown line.

• Learned how to manage fleet allocation and allocated the fleet to need and the requirements of the depot.