Alex Pham
Warrington,Cheshire
Summary
Dedicated professional with a strong foundation in customer service and administrative support, demonstrating exceptional skills in multitasking, scheduling expertise, and clear communication. Proven ability to maintain discretion and confidentiality while efficiently managing billing processes and invoice processing. Adept at strategic planning and problem-solving, with a focus on organisational efficiency and teamwork. Committed to delivering friendly customer service and maintaining calm under pressure, with a career goal of advancing in roles that leverage strong judgement and active listening skills. Detail-oriented and highly organized professional transitioning into the finance sector, bringing a unique blend of financial management, operations, and client-relations experience. Proven track record in bookkeeping, accurate data entry, and managing day-to-day business finances as an entrepreneur. Combines the strong communication and multitasking skills of a seasoned receptionist with a sharp analytical mindset. Eager to leverage this diverse background to contribute to financial reporting, analysis, and operational efficiency within a dynamic finance team.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Receptionist
Warrington Top Nails
Warrington, Cheshire
2022.01 - Current
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained accurate logs of visitor entries for security purposes.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Completed data entry tasks whilst adhering to strict deadlines.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Handled appointment scheduling to ensure smooth daily operations.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed phone calls, resulting in effective communication flow within the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Maintained an organised reception area for a professional business environment.
Education
Bachelor of Science - Economics with International Banking and Finance
Nottingham Trent University
Nottingham 2024.09 -
A-Levels - Finance, Law, Core Maths, EPQ
Priestley College
Warrington 2022.09 - 2024.05
GCSEs -
Cardinal Newman Catholic High School
Warrington 2017.09 - 2022.06
Skills
- Patience and composure
- Keyboard typing speed
- Telephone operation
- Billing experience
- Discretion and confidentiality
- Organisational efficiency
- Reliable punctuality
- Good judgement
- Basic bookkeeping
- Customer Service
- Calm under pressure
- Invoice processing
- Strategic planning
- Data Entry
- Clear communication
- Multitasking and prioritisation
- Scheduling expertise
- Active listener
- Friendly customer service
- Problem Solving
- Teamwork
Affiliations
- Football
- Rugby
- Basketball
- Gym
- Fashion
Languages
Vietnamese
Advanced
Timeline
Bachelor of Science - Economics with International Banking and Finance
Nottingham Trent University
2024.09 -
A-Levels - Finance, Law, Core Maths, EPQ
Priestley College
2022.09 - 2024.05
Receptionist
Warrington Top Nails
2022.01 - Current
GCSEs -
Cardinal Newman Catholic High School
2017.09 - 2022.06