Alex Mendonca
Hove,East Sussex
Summary
Compassionate and highly motivated care professional with strong leadership qualities and a proven commitment to delivering high-quality, person-centred care. Experienced in working as a Troubleshooting Manager across a range of services throughout the UK, supporting homes with poor CQC ratings to improve standards, compliance, and overall performance. Skilled in leading teams through periods of change, implementing effective improvement strategies, and ensuring services consistently meet regulatory and quality standards.
Currently working as a Home Manager of an 89-bed care home, successfully leading the service from 37 residents to full occupancy of 89 residents within 18 months through strong leadership, service improvement, relationship-building, and a focus on high standards of care delivery. Demonstrated ability to improve resident satisfaction, staff performance, and operational outcomes while maintaining a supportive and nurturing environment that enhances residents’ well-being and quality of life. Possesses excellent communication, organisational, and problem-solving skills, with the ability to build positive relationships with residents, families, healthcare professionals, and multidisciplinary teams. Dedicated to creating a compassionate, safe, and productive environment for both residents and staff. Experienced in staff supervision, training, mentoring, and performance management, with a hands-on and proactive leadership approach. Loyal, reliable, and committed to continuous improvement, with strong knowledge of healthcare regulations, safeguarding, compliance, and care quality standards.
Overview
12
12
years of professional experience
Work history
Registered Home Manager
Lindridge Care Home
Hove, East Sussex
2025.03 - Current
- Ensured compliance with all regulatory standards through continuous monitoring and evaluation processes.
- Enhanced patient care by implementing new protocols for staff training.
- Oversaw maintenance activities around the home; guaranteed safe living environment for the residents.
- Effectively managed staff rosters ensuring adequate staffing levels at all times.
- Conducted regular audits to maintain high standards within the home.
- Managed budgets effectively, ensuring optimal use of resources.
- Line managed 80 staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.
- Increased occupancy by 140 % in 18 months by planning and leading facility expansion. Increasing occupancy from 37 to 89, including commissioning new units.
- Recruited and trained compassionate staff to provide high quality care services.
- Managed budget planning, preparing budget reports and overseeing supply and equipment expenditure.
Interim Home Manager
Lindridge Care Home
Hove, East Sussex
2024.12 - 2025.03
- Promoted continuity of care by maintaining strong relationships with external healthcare providers.
- Took charge of recruitment process for new employees; selected candidates best suited for the job roles.
- Coordinated multidisciplinary team meetings for better communication and service delivery.
- Ensured compliance with all regulatory standards through continuous monitoring and evaluation processes.
- Established open lines of communication between staff, residents and their families promoting transparency.
- Managed budgets effectively, ensuring optimal use of resources.
- Continuously assessed quality of care services, implementing appropriate quality assurance processes in line with contractual and regulatory standards.
Deputy Home Manager - Lindridge Care Home
Anavo group
Hove, East Sussex
2024.09 - 2024.12
- Ensured high-quality care for residents by conducting regular staff training sessions.
- Developed comprehensive care plans for improved health outcomes.
- Strengthened community relations through participation in local events as a representative of the home.
- Managed conflict resolution between residents or staff effectively, maintaining harmony within the home.
- Developed strong relationships with external agencies to secure resources required for optimal running of the home.
- Compiled monthly reports to ensure adherence to regulatory standards.
- Implemented effective communication systems for efficient staff coordination.
- Provided support to Home Manager, leading to smooth home operations.
- Liaised with medical professionals for proper health assessments of new residents.
- Conducted internal audits regularly, ensuring compliance with all relevant regulations and standards.
- Facilitated family visits for increased resident happiness and morale.
Clinical Lead Nurse - Lindridge Care Home
Lindridge Care Home - Rehabilitation unit NHS partnership
Hove, East Sussex
2021.04 - 2024.09
- Managed 37 beds of rehabilitation, coordinating a multidisciplinary team to ensure patient safety.
- Enhanced patient care by implementing innovative clinical strategies.
- Conducted comprehensive patient assessments for improved treatment plans.
- Achieved high level of staff motivation through effective leadership and communication.
- Delivered efficient health services by maintaining close liaison with multidisciplinary teams.
- Promoted adherence to infection control guidelines amongst staff members for safer working conditions.
- Maintained up-to-date knowledge of latest medical advancement, delivering better patient outcomes as a result.
- Led staff to improve patient care through valuable coaching, teaching and mentoring.
- Built and maintained excellent rapport with patients and loved ones.
- Documented and evaluated effectiveness of care plans and interventions.
- Identified areas in need of clinical improvement and implemented process changes to accommodate.
- Monitored delivery of patient care for entire unit, including implementation of care plans.
- Maintained comprehensive patient care plans and monitored implementation of physicians' orders.
- Provided excellent care with focus on patient safety, comfort and dignity.
- Provided high quality patient care by administering medication, conducting routine checks and updating medical records.
Agency Staff Nurse
Newcross
Hove , East Sussex
2019.12 - 2021.04
- Improved patient comfort by delivering high-standard care and compassion.
- Administered medication to patients for better health outcomes.
- Achieved increased patient satisfaction with effective communication and empathy.
- Provided wound care for faster healing times.
- Conducted patient assessments, identified urgent needs.
- Assisted doctors in medical procedures to ensure smooth operations.
- Addressed family concerns, established trustful relationships.
- Delivered palliative care with utmost sensitivity and respect for the dignity of terminally ill patients.
Interim Home Manager - Summerdale Court Care Home
Four Seasons Healthcare
North Woolwich, London
2019.06 - 2019.12
- Enhanced patient care by implementing new protocols for staff training.
- Organised community events to foster a sense of belonging in the home.
- Developed strategies for efficient resource allocation, leading to improved services.
- Coordinated multidisciplinary team meetings for better communication and service delivery.
- Managed budgets effectively, ensuring optimal use of resources.
- Promoted continuity of care by maintaining strong relationships with external healthcare providers.
- Ensured compliance with all regulatory standards through continuous monitoring and evaluation processes.
- Facilitated professional development trainings for staff, improving their skills and knowledge base.
- Worked closely with families to understand resident needs, resulting in personalised care plans.
- Handled difficult situations calmly whilst maintaining professionalism at all times.
- Conducted regular audits to maintain high standards within the home.
Interim Home Manager - Norwood Green Care Home
Four Seasons Healthcare
Southall, London
2019.01 - 2019.07
- Promoted continuity of care by maintaining strong relationships with external healthcare providers.
- Ensured compliance with all regulatory standards through continuous monitoring and evaluation processes.
- Conducted regular audits to maintain high standards within the home.
- Handled difficult situations calmly whilst maintaining professionalism at all times.
- Worked closely with families to understand resident needs, resulting in personalised care plans.
- Oversaw budget, managed expenditures and practised cost-effective measures.
- Managed company budgets and staff rota for optimum productivity and profitability.
- Expertly translated safeguarding policies into practice within residential setting to enhance protection of service users.
- Continuously assessed quality of care services, implementing appropriate quality assurance processes in line with contractual and regulatory standards.
- Provided overall direction and management for care service, and facility.
Interim Home Manager - Bracknell Care Home
Four Seasons Healthcare
Bracknell, Berkshire
2018.08 - 2019.01
- Coordinated multidisciplinary team meetings for better communication and service delivery.
- Managed budgets effectively, ensuring optimal use of resources.
- Provided emotional support to residents, increasing their comfort and happiness levels.
- Promoted continuity of care by maintaining strong relationships with external healthcare providers.
- Implemented individualised care plans, enhancing quality of life for residents.
- Ensured compliance with all regulatory standards through continuous monitoring and evaluation processes.
- Worked closely with families to understand resident needs, resulting in personalised care plans.
- Handled difficult situations calmly whilst maintaining professionalism at all times.
- Conducted regular audits to maintain high standards within the home.
- Adapted swiftly to changing circumstances; ensured smooth operations even during crisis situations.
- Effectively managed staff rosters ensuring adequate staffing levels at all times.
Interim Home Manager - Hilltop Manor Care Home
Four Seasons Healthcare
Stoke on Trent , Stoke on Trent
2018.01 - 2018.08
- Ensured compliance with all regulatory standards through continuous monitoring and evaluation processes.
- Worked closely with families to understand resident needs, resulting in personalised care plans.
- Handled difficult situations calmly whilst maintaining professionalism at all times.
- Effectively managed staff rosters ensuring adequate staffing levels at all times.
- Took charge of recruitment process for new employees; selected candidates best suited for the job roles.
- Established open lines of communication between staff, residents and their families promoting transparency.
- Guided staff to execute safe and effective interventions to manage behaviours that challenge.
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
- Managed budget planning, preparing budget reports and overseeing supply and equipment expenditure.
Interim Home Manager - Belle Vue Care Home
Four Seasons Healthcare
Paignton, Devon
2017.09 - 2018.01
- Supervised and evaluated staff work, providing constructive feedback for improved services.
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
- Built and maintained helping relationships with elderly residents and their families.
- Collaborated with health and welfare providers, boards and funding bodies on service provisions.
- Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
- Provided overall direction and management for care service, and facility.
- Guided staff to execute safe and effective interventions to manage behaviours that challenge.
Interim Home Manager - Bon accord Care Home
Four Seasons Healthcare
Hove, East Sussex
2017.01 - 2017.09
- Developed strategies for efficient resource allocation, leading to improved services.
- Recruited and trained high-quality healthcare providers to perform best practices in home care.
- Effectively managed staff rosters ensuring adequate staffing levels at all times.
- Adapted swiftly to changing circumstances; ensured smooth operations even during crisis situations.
- Conducted regular audits to maintain high standards within the home.
- Handled difficult situations calmly whilst maintaining professionalism at all times.
- Worked closely with families to understand resident needs, resulting in personalised care plans.
- Ensured compliance with all regulatory standards through continuous monitoring and evaluation processes.
Deputy Home Manager - Bon Accord Care Home
Four Seasons Healthcare
Hove, East Sussex
2016.05 - 2017.01
- Ensured high-quality care for residents by conducting regular staff training sessions.
- Developed comprehensive care plans for improved health outcomes.
- Strengthened community relations through participation in local events as a representative of the home.
- Coordinated team rotas, resulting in seamless service delivery.
- Implemented effective communication systems for efficient staff coordination.
- Maintained clean and safe living conditions, contributing to overall well-being of residents.
- Managed conflict resolution between residents or staff effectively, maintaining harmony within the home.
- Developed strong relationships with external agencies to secure resources required for optimal running of the home.
- Streamlined care processes, improving care delivery whilst reducing inefficiencies.
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
Deputy Home Manager - Dane House Care Home
Four Seasons Healthcare
Hove, East Sussex
2015.03 - 2016.04
- Ensured high-quality care for residents by conducting regular staff training sessions.
- Developed comprehensive care plans for improved health outcomes.
- Strengthened community relations through participation in local events as a representative of the home.
Registered staff nurse - Dane House Care Home
Four Seasons Healthcare
Hove, East Sussex
2014.09 - 2015.05
- Enhanced customer satisfaction by providing excellent service.
- Managed resources for maximising efficiency.
- Communicated effectively with colleagues to facilitate teamwork.
Education
Diploma of Higher Education - Nursing degree
University of Beja
Beja2013-07
Skills
- Safeguarding vulnerable adults
- CQC compliance
- Care home management
- Dementia management
- Team building
- Problem-solving
- Multilingual
- Visible leadership
- Communication skills
Timeline
Registered Home Manager
Lindridge Care Home
2025.03 - Current
Interim Home Manager
Lindridge Care Home
2024.12 - 2025.03
Deputy Home Manager - Lindridge Care Home
Anavo group
2024.09 - 2024.12
Clinical Lead Nurse - Lindridge Care Home
Lindridge Care Home - Rehabilitation unit NHS partnership
2021.04 - 2024.09
Agency Staff Nurse
Newcross
2019.12 - 2021.04
Interim Home Manager - Summerdale Court Care Home
Four Seasons Healthcare
2019.06 - 2019.12
Interim Home Manager - Norwood Green Care Home
Four Seasons Healthcare
2019.01 - 2019.07
Interim Home Manager - Bracknell Care Home
Four Seasons Healthcare
2018.08 - 2019.01
Interim Home Manager - Hilltop Manor Care Home
Four Seasons Healthcare
2018.01 - 2018.08
Interim Home Manager - Belle Vue Care Home
Four Seasons Healthcare
2017.09 - 2018.01
Interim Home Manager - Bon accord Care Home
Four Seasons Healthcare
2017.01 - 2017.09
Deputy Home Manager - Bon Accord Care Home
Four Seasons Healthcare
2016.05 - 2017.01
Deputy Home Manager - Dane House Care Home
Four Seasons Healthcare
2015.03 - 2016.04
Registered staff nurse - Dane House Care Home
Four Seasons Healthcare
2014.09 - 2015.05
Diploma of Higher Education - Nursing degree
University of Beja