Alex Davison
Summary
Dedicated professional with ten years of experience at Civica, advancing from Recruitment System Administrator to Head of NHS Recruitment Services within that period. Expertise in representing customer interests and making balanced decisions. Proven ability to manage urgent escalations while maintaining composure under pressure. Skilled in negotiating stakeholder outcomes and building productive relationships with internal teams.
Overview
2
2
years of professional experience
Work history
Head of NHS Recruitment Services
Civica
09.2023 - Current
- Managed support teams delivering recruitment software to 95% of NHS, overseeing 45 staff members.
- Served as escalation point for major customer issues, coordinating resolution plans across departments.
- Prioritised system issues based on reach and severity to ensure efficient resolution.
- Oversaw recruitment processes for support teams to maintain optimal staffing levels.
- Conducted detailed financial analysis for accounts department, supporting informed decision-making.
- Delivered comprehensive recruitment analysis for stakeholders regarding NHS trends.
- Addressed data protection inquiries, ensuring compliance with legislation and best practices.
- Acquired new business while managing attrition risks to sustain team performance.
Skills
- Ability to prioritise tasks effectively to address urgent escalations and tasks taking into account customer SLA's where appropriate
- Strong ability to present information clearly and concisely to different stakeholders
- Negotiating outcomes that align stakeholder interests while keeping customer needs at the forefront
- Proficient at building and maintaining productive relationships with internal teams
- Ability to remain calm and composed under pressure while addressing multiple high-priority issues
- Familiarity with Salesforce and SharePoint for managing customer relationships and documentation effectively
- Strong focus on representing customer interests while ensuring balanced decision-making
Timeline
Head of NHS Recruitment Services
Civica
09.2023 - Current
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