ALEX CRAGG
Asfordby,Leicestershire
Summary
A highly skilled professional with experience using HR software such as HarriHire, Talos, and Fourth Hospitality. Demonstrates strong leadership and proactive management in staff training, learning development, and motivation. Adept at implementing change, managing conflicts, and ensuring compliance with health and safety regulations. Known for resilience under pressure, effective communication, time efficiency, and intercultural sensitivity. Committed to fostering a safe work environment while maintaining familiarity with hotel law. Career goals include advancing in HR management roles to further enhance organisational efficiency and staff development.
Overview
12
12
years of professional experience
Work history
Hotel Manager
The Barnsdale
Oakham, Rutland
2025.09 - 2026.03
- Managing and responsible for Hotel Reception, Housekeeping, Maintenance, Night Team and Reservations Department.
- Deputizing in absence of the General Manager.
- Attending weekly Senior Management Team meetings.
- General HR practice, recruitment, onboarding, offboarding, performance management, learning and development, risk management, dismissals. Systems managed such as HarriHire and Fourth Hospitality.
- Maintained compliance with health and safety regulations within the premises.
- Established effective communication channels between departments for seamless operation.
- Developed comprehensive staff training programmes for improved efficiency.
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Led team to deliver exceptional customer service for enhanced reputation.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
Reception Manager
Greetham Valley Hotel & Golf Club
Oakham, Rutland
2024.10 - 2025.09
- Managing and responsible for Hotel Reception, Housekeeping, Maintenance, Night Team and Retail departments.
- Management of HRIS systems such as Fourth & Talos which included onboarding, offboarding, right to work checks, application forms, return to work, monthly performance reviews and general HR document management for each employee.
- Responsible for the health and safety of each department, introducing SOP's, risk assessments and the hotels fire evacuation procedure.
- Introduced a new way of working such as the hotel handover, daily brief, lost property and maintenance reporting procedures.
- Implemented the hotel accommodation budget for 2025/26 financial year.
- Scheduled employee shifts, guaranteeing round-the-clock service availability.
- Liaised with housekeeping and maintenance departments to maintain hotel standards.
- Streamlined reception processes for improved guest experience.
- Established efficient communication channels with other hotel departments, improving operational flow.
- Trained new reception staff members, ensuring high standards of customer service.
- Reviewed staff performance by analysing KPI data and conducting appraisals.
Front Office Manager
Stapleford Park Hotel Ltd
Melton Mowbray, Leicestershire
2014.03 - 2024.10
- Starting as a Hotel Porter I have progressed within the Hotel and Front Office Department adding roles such as Receptionist, Night Manager, Duty Manager, Front Office Supervisor, Assistant Front Office Manager and Reservations Manager.
- Hires, trains, supervises, and evaluates the work of front office personnel and ensures they provide a first-class service to all visitors and guests, ensuring reception is always staffed.
- Health and safety within the hotel and department.
- Dealing with payments and invoicing, in house guests, functions, and events.
- Attending operational meetings throughout the week, taking minutes.
- Managing Rota systems such as Fourth and EPS.
- Responsible for the day to day running of the front office team.
- Strives to resolve customer problems quickly, efficiently and courteously.
- Welcomes and greets guests arriving at the hotel in a polite and cordial manner, strives to produce an atmosphere that is professional, friendly and caring of its customers.
- Cultivated a professional environment through effective staff management.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Conducted regular performance reviews, promoting continuous improvement amongst staff members.
- Delivered new hire training and mentored established staff on processes and procedures.
Education
CIPD Level 3 Foundation Certificate - People Practice
ICS Learn
Remote 2026.02 -
Level 3, Diploma - IT Professional Competence
ITC Training Ltd
Leicester 2012.01 - 2012.03
evel 2 & 3, Diploma - Electrotechnical Technology
Loughborough College
Loughborough 2009.08 - 2011.06
GCSE Qualifications Grade C or Above - GCSE
King Edward VII School
Melton Mowbray 2007.09 - 2009.07
Skills
- Resilience under pressure
- HR Software such as HarriHire, Talos and Fourth Hospitality
- Staff training and learning development
- Communication proficiency
- Time efficiency
- Safety consciousness
- Health and Safety regulations
- Staff motivation
- Change implementation
- Conflict management
- Strong leadership
- Staff management
- Hotel law familiarity
- Proactive leadership
- Intercultural sensitivity
- Efficient time management
Affiliations
- Sport
- Family
- DIY
- Gardening
- Social Events
Languages
English
Native
References
References available upon request.
Timeline
CIPD Level 3 Foundation Certificate - People Practice
ICS Learn
2026.02 -
Hotel Manager
The Barnsdale
2025.09 - 2026.03
Reception Manager
Greetham Valley Hotel & Golf Club
2024.10 - 2025.09
Front Office Manager
Stapleford Park Hotel Ltd
2014.03 - 2024.10
Level 3, Diploma - IT Professional Competence
ITC Training Ltd
2012.01 - 2012.03
evel 2 & 3, Diploma - Electrotechnical Technology
Loughborough College
2009.08 - 2011.06
GCSE Qualifications Grade C or Above - GCSE
King Edward VII School
2007.09 - 2009.07