David Pack

I started working on the D365FO in 2022 where I was seconded from my role as Inventory Controller to work with our Solutions Team as SME for the Parts and Warehousing side of the project which extended into other areas of D365FO project. This came about due to my previous experience across the various roles within the company. My official role change was applied in April 2025. My current roles include:-

• Streamlined ERP processes to enhance operational efficiency and data accuracy by building of Workspaces and Views bespoke to the users needs.
• Collaborated with various departments and other Hitachi entities (Europe and Japan) to identify system requirements and improvements.
• Developed training SOPs using Scribe and conducted on-site sessions for staff on ERP functionalities.
• Analysed user feedback to implement system enhancements, solve issues and implement process changes if required.
• Managed system updates including testing before deployment to ensure that there is no negative impact on system functionality across the various department and users.
• Work with various departments to gather user requirements and optimise system performance.

Due to my In 2021 my role title was changed due to restructuring and additional members joining the team my role title was changed from National Stock Controller to Inventory Controller. My role included:-

• Sourced required inventory items and aligned replenishment with warehouse needs.
• Managed inventory levels to ensure optimal stock availability and accuracy to meeting parent companies expectations.
• Coordinated national stock checks across 13 sites.
• Investigate, raise and process of stock adjustments to maintain accurate stock levels.
• Raised and sent purchase orders to vendors using Irium system.
• Prepared shipping documents (Mainly commercial invoices) for speedy clearance of exported goods.
• Liaise with freight forwarders supplying the relevant information to ensure delays in delivery are minimised.
• Documented and process of core parts returns for re-manufactured components to avoid charges. This was handled via internal and external systems ensuring that deadlines are met.
• Documented returns and processed claims for damaged parts, over-ordered or incorrectly delivered stock to ensure stock accuracy.
• Communicate with relevant departments of any delivery delays and where possible finding alternative products to help minimise business impact.

I joined Hitachi Construction Machinery in 2007 as a Parts Counter Assistant for their head office and production facility, I was in that roles for approximately 5 years.

During that time I built up extensive parts and product knowledge where it was recognised and I was offered the role as the Technical Parts Advisor. This role was mainly working for the Service Department. This was a national role where I compiled repair quotations and tender information based on customer and engineer reports.

My Parts Counter Assistant roles included:-

• Processed customer and sub dealer sales transactions smoothly, enhancing customer experience.
• Promoted parts and accessory sales to increase revenue and drive satisfaction to ensure that they can complete machine repairs in a timely manner.
• Responded to customer emails quickly to maintain excellent service levels.
• Resolved customer inquiries and issues through effective communication and problem-solving.
• Liaised with suppliers for timely delivery of ordered parts.
• Suggested alternative parts to customers when required items were out of stock utilising Hitachi's Global Management System (GOM).
• Achieved high level of product knowledge through continual learning and training which lead to my change of role.

My Technical Parts Advisor role included:-

• Handled high-volume of service and repair enquiries.
• Coordinated with Service Controllers, Engineers, Stock Controllers and suppliers to provide necessary machine components in a timely manner.
• Coordinated with Engineers and transport companies organising shipments to and from site for oversized deliveries.
• Liaising with the Service Manager and Technical Manager compiling parts lists for new machine models for customer Service Agreements.

I worked as a telephone sales advisor dealing with direct incoming sales. In 2005 I moved to the Quotation Team that dealt with tenders from various broadcasters.