Summary
Overview
Work history
Education
Skills
Timeline
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Negar -Nicky- Gashtasbi

London,Islington

Summary


I am a passionate hospitality leader with over 14 years of experience at Premier Inn, driven by a genuine love for food, beverage, and—most importantly—people. For me, hospitality is not just about operations; it is about creating environments where teams thrive, guests feel connected, and businesses perform at their very best. I coach and develop people from the heart, believing that when you invest in your team’s growth and confidence, you directly improve their livelihoods, pride, and performance.


I have successfully delivered four new hotel openings from the ground up and joined a fifth site—London St Pancras—three months post-opening to stabilise, structure, and elevate its Food & Beverage operation. Each opening required building teams from scratch, embedding strong standards, and developing individuals with little to no prior experience into confident, high-performing professionals. I approach new openings with a simple philosophy: do it once, and do it right. From recruitment and training to service flow and commercial performance, I ensure every detail is set up for long-term success.

My background is strongly rooted in high-volume Food & Beverage operations. I have led restaurants delivering 150–200 dinner covers nightly, managed large bar operations recognised regionally for the highest drinks sales, and created internal incentives to drive engagement, competition, and commercial results. I have also delivered complex events, including single-service execution for 70 covers, requiring meticulous preparation, precise timing, and seamless front-of-house orchestration to ensure food is served together, hot, and to standard.


I lead FOH teams to work like an orchestra—every role clear, every movement intentional. Through structured pre- and post-shift briefings, daily monitoring of sales and food waste, and transparent communication of targets, I build accountability while keeping teams motivated and aligned. I balance creativity and discipline, ensuring service feels warm and personal while remaining operationally excellent.


Now, I am seeking a new challenge where I can bring my new-opening expertise, Food & Beverage leadership, and people-first mindset to a landmark destination. The Canary Wharf development—with its rooftop restaurant and bar, open-plan kitchen, private dining spaces, and panoramic London views—represents exactly the kind of ambitious, high-profile environment where I excel. I am excited by the opportunity to help shape a standout dining experience, build an exceptional team, and create a venue that becomes known not only for its views, but for its energy, consistency, and heart.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work history

Hotel manager

Hub By Premier Inn London Shoreditch NEW OPENING
London, Tower Hamlets
04.2021 - Current
  • Successfully opened Hub by Premier Inn London Shoreditch, overseeing the transition from pre-opening to full operational maturity
  • Successfully positioned the hotel as a top-performing site, achieving Top 20 ranking on TripAdvisor through service excellence and strong guest engagement.
  • Manage a high-occupancy hotel, frequently operating at or near full capacity.
  • leading the site through post COVID Opening as the first Premier Inn hotel , rebuilding guest trust and confidence in the brand.
  • Lead and develop a team of 40 employees, including an internally managed housekeeping department
  • Operate within a high-pressure nightlife location, balancing guest experience, safety, and community considerations alongside a 24-hour bar
  • Oversee a 70-seat lounge and breakfast operation, delivering 150–200 breakfast covers daily
  • Strong focus on people development, having identified, coached, and developed multiple future hotel managers
  • Consistently deliver high operational standards across guest satisfaction, compliance, cost control, and team engagemen

Deputy Hotel Manager

Premier Inn London Holborn
London, Camden
09.2019 - 04.2021
  • Strategic Site Turnaround: Took over an underperforming site and implemented targeted strategies to drive measurable improvements in KPIs across the hotel and F&B operations.
  • Moving a 14% wincard to 54% year end. 40% increase within 6 month.
  • Leadership & Management Team Selection: Personally recruited and developed a high-performing management team , ensuring the right skill sets and mindset were in place to drive operational and cultural change. making the leadership team acountable.
  • Performance & KPI Improvement: Focused on driving breakfast and overall operational KPIs back up , implementing performance monitoring, coaching, and process improvements to consistently achieve targets.

Deputy Hotel Manager

Premier Inn London Farringdon NEW OPENING
london, City of London
06.2018 - 09.2019
  • 326-bedroom hotel, the largest Premier Inn in Central London, operating across a split-level, dual-building site (Building A & B)
  • Managed a complex phased opening, delivered in two stages eight months apart:
    Stage 1: Opened with 140 bedrooms
    Stage 2:
    Successfully extended operations to include the remaining bedrooms, scaling teams and standards seamlessly
  • Hotel features the largest evening Food & Beverage capacity within the central london Premier Inn, delivering high-volume service and strong commercial performance.
  • Played a key role in delivering a highly effective recruitment process, ensuring the right capability and culture for a flagship site
  • Completed three weeks of New Site Opening (NSO) training, supporting operational readiness, brand standards, and leadership alignment
  • Provided hands-on support to housekeeping teams during the second-stage opening, ensuring consistency of standards, productivity, and guest satisfaction during expansion

Assistant Operation Manager

Premier Inn London Bank (Tower)
London, City of London
05.2017 - 06.2018
  • HR & Team Development: Managed HR cases , investigations, disciplinary procedures, and grievances, while changing and adapting the mentality of settled team members to foster a motivated, high-performing workforce.
  • F&B Operations Leadership: Ran a 60–90 evening cover restaurant in central London (185-bedroom hotel), leading daily operations, teaching employees to collaborate on objectives, and driving improvements in Wincard targets and service standards.
  • Management & Continuous Improvement: Held weekly management meetings and regular 1-2-1's to identify improvement strategies, discuss policy updates, and maintain open communication, ensuring continuous operational and team development.

Assistant Operations Manager

Premier Inn London Archway NEW OPENING
London, Islington
01.2016 - 05.2017
  • First Salaried Role & Leadership: Appointed as Assistant Operations Manager , managing a 163-bedroom site and leading a team of 15 employees plus 15 external housekeeping staff , successfully integrating an unpredictable external team into smooth daily operations.
  • Opened first ever Hoist-accessible rooms in London.
  • Completed 3 weeks of intensive new-opening training and ensured operational readiness from day one.
  • Operational Management & Flexibility: Managed the hotel effectively during critical periods, including 5 months without a Kitchen Manager and 2 months without a Hotel Manager , exceeding service quality and team performance.
  • Achieved Green Wincard year end.
  • Recruitment & Team Development: Implemented effective recruitment processes , built strong team between internal and external staff, and maintained high operational standards.

Duty Manager

Premier Inn London St Pancras
london, camden
03.2015 - 01.2016
  • High-Volume F&B Operations: Managed one of the flagship Premier Inn sites in Central London , overseeing 150–200 dinner covers on most nights and consistently achieving the highest standards.
  • New Site Integration & Leadership: Joined 3 months after the opening of the 250-bedroom site, taking responsibility for all F&B operations , implementing structure, standards, and team development.
  • Operational Excellence & Quality: Conducted weekly Health & Safety, food safety Checks.
  • Maintained high food and service quality scores , and Dealt with daily operations, including on-shift guest complaints and guest promise checks .
  • Team Motivation & Development: Led monthly team recognition programs , ran daily “pride” sessions to drive service improvement during restaurant hours, and influenced peers to adopt best practices.
  • Management & Collaboration: Supported weekly management meetings with the Operations Manager, contributing to strategy, operational improvements, and overall hotel performance.

Team Leader

Premier Inn London Holborn NEW OPENING
London, Camden
07.2014 - 03.2015
  • Opened Premier Inn London Holborn , a 153-bedroom hotel at full capacity most of the time, with a high-turnover breakfast operation requiring fast and efficient service.
  • Pre-Opening & Community Engagement: Supported local community initiatives before site openings, including cooking/serving for care homes and raising £3,000 for GOSH , demonstrating strong community and brand alignment skills.
  • Leadership & Team Management: Progressed from F&B Team Leader to Duty Manager , leading teams across restaurant and bar, coordinating shifts, and ensuring smooth, high-quality service in a fast-paced environment.
  • Large-Scale Event & Operational Delivery: Successfully organised and hosted a £4,000 anniversary event in a single night and assisted the kitchen team in preparing and delivering 70 dishes in one service , showcasing operational excellence under pressure.
  • Performance & Guest Excellence: Maintained 90% Wincard metrics, received multiple guest commendations, and consistently met targets, reflecting ability to sustain high standards in a high-volume environment.
  • Cross-Department & Multi-Tasking Expertise: Supported multiple departments when busy, demonstrating flexibility, teamwork, and capability to manage complex operations during peak periods

Restaurant Team Member

Premier Inn London Euston
London, Camden
07.2013 - 07.2014
  • Guest Service & Orders: Took accurate food and drink orders, ensured excellent service, and handled complaints while maintaining high guest satisfaction.
  • Operational Support: Worked across the restaurant and bar, assisting other departments (e.g., Costa and Reception) during busy periods.
  • Performance & Recognition: Consistently met meal deal targets, received multiple “Employee of the Month” awards, and gained frequent positive guest mentions.
  • Leadership Development: Progressed to shift leader within six months, supporting team coordination and smooth daily operations.
  • Teamwork & Cleanliness: Maintained a clean and safe working environment, collaborated with colleagues, and ensured high standards across service areas.

Education

Diploma of Higher Education - Travel and Tourism

University of Westminster
London, England
09.2010 - 06.2013

Skills

  • Recruitment and hiring procedures
  • Proactive and Strong leadership
  • Efficient time management
  • Food and beverage knowledge
  • Team training & engagement
  • Hotel operational management
  • Resilience under pressure
  • Initiative taking

Timeline

Hotel manager

Hub By Premier Inn London Shoreditch NEW OPENING
04.2021 - Current

Deputy Hotel Manager

Premier Inn London Holborn
09.2019 - 04.2021

Deputy Hotel Manager

Premier Inn London Farringdon NEW OPENING
06.2018 - 09.2019

Assistant Operation Manager

Premier Inn London Bank (Tower)
05.2017 - 06.2018

Assistant Operations Manager

Premier Inn London Archway NEW OPENING
01.2016 - 05.2017

Duty Manager

Premier Inn London St Pancras
03.2015 - 01.2016

Team Leader

Premier Inn London Holborn NEW OPENING
07.2014 - 03.2015

Restaurant Team Member

Premier Inn London Euston
07.2013 - 07.2014

Diploma of Higher Education - Travel and Tourism

University of Westminster
09.2010 - 06.2013
Negar -Nicky- Gashtasbi