Alex Coleman-Porter | Senior IT ANALYST

• Administer core infrastructure including Active Directory, DNS, DHCP, NPS/RADIUS, GPO, VLANs, switching, VPN connectivity, firewall policy administration, and 802.1X across multi-vendor environments (HPE Aruba, Cisco Meraki, WatchGuard, and FortiGate).
• Manage Azure and hybrid cloud environments, acting as an escalation point for infrastructure and access-related incidents including VM connectivity, NSG troubleshooting, identity management, RBAC, MFA, Conditional Access, and privileged access management through Microsoft Entra ID.
• Design and deploy network and infrastructure solutions, including switch provisioning, endpoint onboarding, system upgrades, and operational improvements across hybrid environments.
• Manage VMware/vSphere environments, Windows Server (2012–2022), custom image creation, and domain services supporting business-critical applications and operational platforms.
• Administer Microsoft 365 and cloud-based business platforms, leading SharePoint migration initiatives using SPMT alongside end-user enablement and platform support.
• Act as a 3rd line escalation point for infrastructure and operational support issues within SLA-driven service environments, troubleshooting complex technical incidents and maintaining service continuity.
• Research, test, and deploy new business systems, compliance tooling, and monitoring platforms to support organisational scaling, operational visibility, and continuous improvement initiatives.
• Produce technical documentation (SOPs) and user guidance to support operational consistency, knowledge sharing, and service delivery.
• Manage backup and disaster recovery strategies using Veeam, including long-term retention, business continuity planning, disaster recovery testing, and granular restore operations.
• Use PowerShell and CLI tooling for automation, troubleshooting, and infrastructure management across Windows and Linux environments.
• Manage HP-UX and Linux systems via SSH.

• Delivered 1st and 2nd line support, resolving user, endpoint, and infrastructure issues within SLA-driven service environments.
• Assisted in managing the organisation’s macOS and iOS estate using Jamf.
• Administered Microsoft 365 services including user management, security administration, and SharePoint migrations.
• Managed backup and recovery operations using Veeam, including retention policies and granular restore processes.
• Utilised PowerShell and CLI tooling for automation, troubleshooting, and system administration tasks.
• Supported Windows Server environments and core infrastructure services including Active Directory, DNS, and DHCP.
• Assisted in infrastructure improvements, platform upgrades, and operational support initiatives across the organisation.
• Provided remote support using SCCM and contributed to device imaging, deployment, and endpoint provisioning processes.
• Facilitated end-user training and produced supporting technical documentation and user guidance.

Studied CompTIA A+ certification, acquiring theoretical foundation and hands-on experience in related IT certifications such as CompTIA Network+ and CCNA.