Summary
Overview
Work History
Timeline
Accomplishments
Education
Skills
Languages
Certification
Work Availability
Generic
Matthew Cutts

Matthew Cutts

Doncaster

Summary

I am a dedicated IT professional with a strong background in cloud infrastructure and a focus on IT support engineering. My experience includes managing cloud infrastructure using AWS and Azure to enhance scalability, security, and reliability. Known for my proactive approach and effective communication, I excel at fostering collaboration across diverse teams and staying updated on the latest IT trends.

I am currently seeking opportunities to immigrate and am in the process of securing a visa to work. I am eager to contribute my expertise to your organization and am confident in my ability to drive operational excellence. Thank you for considering my application, and I look forward to discussing how I can bring value to your team. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.

Overview

4
4
years of professional experience

Work History

Senior IT Analyst

AMES UK
08.2024 - Current
    • Full responsibility for the management, maintenance, and continuous improvement of the Service Desk system.
    • Managing tools such as Microsoft Intune, Entra ID, and Apple Business Manager.
    • Providing expert-level technical support for complex issues.
    • Deploying and integrating solutions like video conference systems. Designing automation scripts using PowerShell.
    • Leading infrastructure projects with VMware and Azure.
    • Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported the organization''s strategic goals.
    • Ensured seamless integration of new systems into existing infrastructure, minimizing disruptions for end users.
    • Developed comprehensive documentation and provided training materials to support system adoption by staff members.

Application Support Engineer

NEC
11.2022 - 08.2024
  • Providing customer-facing technical support, ensuring prompt and effective solutions
  • Staying updated on the latest IT trends to provide innovative support to applications
  • Proactive communication and collaboration to drive operational excellence in application support
  • Managing application infrastructure and overseeing the implementation of support strategies to enhance performance and reliability
  • Administering SQL databases to maintain data integrity and support application functionalities
  • Designing and developing Java-based test packages for comprehensive quality assurance and efficient issue resolution, resulting in high-quality software deliverables
  • Conducting regular maintenance on hybrid cloud servers to optimize application performance and minimize downtime
  • Installing network devices and configuring personal computers to ensure smooth application functionality across various platforms
  • Providing dedicated application support, promptly identifying and resolving customer needs to ensure optimal user experience
  • Collaborating with diverse teams to devise effective solutions for complex application-related issues, leveraging technical expertise in hardware maintenance, Citrix and Cisco support, and technical problem resolution

Technical Support Engineer

Yorkshire Wildlife
10.2021 - 11.2022
  • Managed, maintained, and implemented IT and Network Infrastructure, including Servers, Terminals, Network Devices & Cabling, Security & Biometrics, NAS Storage, Peripherals, and park system equipment for optimal performance and reliability
  • Provided technical support for various systems and software, including SAP ERP systems, and extended support to Mac users
  • Designed and implemented support strategies to enhance system efficiency and promptly resolve issues, considering both PC and Mac platforms
  • Implemented new automated reporting systems using cloud-based tools to support issue resolution and monitoring across different platforms
  • Offered clear and concise technical support to guide clients in effectively utilizing software and systems, including Mac troubleshooting

Technical Customer Support Engineer

Network IT
Johannesburg
01.2021 - 08.2021
  • Provided technical support, hardware implementation, and software installations on premises and remotely in various off
    nationwide, catering to both PC and Mac users.
  • Introduced new ticketing and administrative tools to improve support ticket delivery and closure, with provisions for Mac
    troubleshooting.
  • Maintained detailed records of installations and licenses, ensuring compliance and efficient management for both PC and systems.
  • Ensured regular updates and backups for software and servers to minimize data loss and ensure business continuity for a
    platforms.
  • Conducted hardware upgrades promptly to minimize service disruptions, considering hardware supporting deployments for
    both PC and Mac users.
  • Communicated ICT disruptions to staff regarding installations, upgrades, and outages, ensuring transparency and minim
    disruption to operations for all users.
  • Monitored system performance and intervened in identified

Timeline

Senior IT Analyst

AMES UK
08.2024 - Current

Application Support Engineer

NEC
11.2022 - 08.2024

Technical Support Engineer

Yorkshire Wildlife
10.2021 - 11.2022

Technical Customer Support Engineer

Network IT
01.2021 - 08.2021

High School Diploma -

Damelin Collage

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented support strategies that increased system performance reliability, improving overall service delivery metrics.
  • Installed and configured network devices and personal computers to ensure seamless functionality, contributing to a 30% reduction in system setup time.
  • Introduced automation scripts to streamline repetitive tasks, reducing manual workload and improving team productivity.
  • Designed and developed Java-based test packages for quality assurance, significantly reducing application defects and enhancing user satisfaction.
  • Successfully managed hybrid cloud servers (AWS and Azure), implementing proactive maintenance strategies that reduced downtime.

Education

High School Diploma -

Damelin Collage
South Africa
06-2019

Skills

  • Flexibility
  • Adaptability
  • Effective Communication
  • Confidence
  • Troubleshooting
  • Issue Resolution
  • Reliability
  • Proactive Approach
  • Collaboration
  • Administrative
  • Customer Interaction
  • Database Administration
  • Operational Excellence
  • Project Management
  • QA
  • Security
  • Scalability
  • Technical Support
  • Active Directory
  • AWS
  • C
  • Cisco
  • Citrix
  • Cloud Infrastructure
  • DNS
  • Hardware Implementation
  • Java
  • Servers
  • SAP ERP
  • SQL Databases
  • TypeScript

Languages

English
Native language
Afrikaans
Advanced
C1

Certification

  • Java basics fundamentals Training - 3 Months
  • Aws Basics and Azure fundamentals and Training - 3 Months

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Matthew Cutts