Alex Butcher
NEWQUAY,Cornwal
Summary
Experienced in high-volume dining environments, adept at bill calculation, understanding special dietary requirements, and maintaining dining etiquette. Proficient in handling difficult customers with strong sales persuasion skills and extensive product knowledge. Skilled in reservation software navigation, restaurant software utilisation, and POS systems operation. Demonstrates exceptional customer service and efficiency under pressure, with a comprehensive understanding of food and beverage knowledge. Career goal: to leverage expertise in customer service and operational efficiency to enhance guest experiences in a dynamic restaurant setting.
Overview
3
3
years of professional experience
Work History
Waiter
The Headland hotel
Newquay, Cornwall
04.2022 - Current
- Managed table settings for optimal dining experience.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Relayed feedback from customers to management for continuous improvement.
- Maintained knowledge of menu items, leading to accurate order taking.
- Helped reduce waiting times by swiftly clearing tables after use.
- Handled payment transactions to guarantee smooth customer checkout process.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Accommodated special dietary requests, enhancing customer dining experience.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Remained calm under pressure, ensuring better performance during peak hours. Often dealing with over 200 customers in a 3 hour period
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Skills
- Bill calculation
- Special dietary requirements understanding
- Dining etiquette knowledge
- Handling difficult customers
- Sales persuasion
- Reservation software navigation
- Customer Service
- High-volume dining
- Point of sale system operation
- Order taking
- Table setting
- Efficient under pressure
Accomplishments
3 years of part time work as a student in a 5* environment with professional training from experts in the hospitality world.
Timeline
Waiter
The Headland hotel
04.2022 - Current
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