Aleksandra Ratajczak
Castlewellan,Newry Mourne and Down
Summary
Dedicated professional with strong customer service and people management skills. Proven ability to enhance guest satisfaction and streamline operations in a fast-paced environment. Proficient in Microsoft Office and geographic information systems, committed to driving team performance and organisational success.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Waitress
Mourne Seafood Bar
Dundrum, Newry Mourne and Down
03.2022 - Current
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Met special dietary requests with careful preparation and presentation of dishes.
- Assisted with inventory management, streamlined restaurant operations.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Enhanced guest satisfaction through attentive and prompt service.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Restaurant manager
Mourne Seafood Bar
Dundrum, Newry Mourne and Down
09.2023 - 08.2024
- Developed relationships with suppliers for better inventory management.
- Coordinated events and parties to increase restaurant revenue.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Managed daily operations for smooth restaurant functioning.
- Trained new team members, enhanced service quality.
- Increased table turnover rate with efficient floor management.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Built loyal customer base by creating welcoming environment with top quality service.
Education
Bachelor of Science - Marine Science
University of Ulster
Coleraine 09.2021 - 06.2025
A-Levels -
St. Malachy's High School
Castlewellan, Newry Mourne and Down 09.2019 - 06.2021
Skills
- English fluency
- Patience and composure
- Time management mastery
- Cash handling
- Customer Service
- Hardworking mentality
- Effective team work
- People Management
- Microsoft Word , PowerPoint and Excel
- Problem solving
- Strong communication skills
- Geographic information systems knowledge
Languages
Polish
Native
References
References available upon request.
Timeline
Restaurant manager
Mourne Seafood Bar
09.2023 - 08.2024
Waitress
Mourne Seafood Bar
03.2022 - Current
Bachelor of Science - Marine Science
University of Ulster
09.2021 - 06.2025
A-Levels -
St. Malachy's High School
09.2019 - 06.2021
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