Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Aleksandra Ratajczak

Castlewellan,Newry Mourne and Down

Summary

Dedicated professional with strong customer service and people management skills. Proven ability to enhance guest satisfaction and streamline operations in a fast-paced environment. Proficient in Microsoft Office and geographic information systems, committed to driving team performance and organisational success.


Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Waitress

Mourne Seafood Bar
Dundrum, Newry Mourne and Down
03.2022 - Current
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Assisted with inventory management, streamlined restaurant operations.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.

Restaurant manager

Mourne Seafood Bar
Dundrum, Newry Mourne and Down
09.2023 - 08.2024
  • Developed relationships with suppliers for better inventory management.
  • Coordinated events and parties to increase restaurant revenue.
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Monitored stock levels regularly; minimised waste and over-ordering incidents.
  • Managed daily operations for smooth restaurant functioning.
  • Trained new team members, enhanced service quality.
  • Increased table turnover rate with efficient floor management.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Built loyal customer base by creating welcoming environment with top quality service.

Education

Bachelor of Science - Marine Science

University of Ulster
Coleraine
09.2021 - 06.2025

A-Levels -

St. Malachy's High School
Castlewellan, Newry Mourne and Down
09.2019 - 06.2021

Skills

  • English fluency
  • Patience and composure
  • Time management mastery
  • Cash handling
  • Customer Service
  • Hardworking mentality
  • Effective team work
  • People Management
  • Microsoft Word , PowerPoint and Excel
  • Problem solving
  • Strong communication skills
  • Geographic information systems knowledge

Languages

Polish
Native

References

References available upon request.

Timeline

Restaurant manager

Mourne Seafood Bar
09.2023 - 08.2024

Waitress

Mourne Seafood Bar
03.2022 - Current

Bachelor of Science - Marine Science

University of Ulster
09.2021 - 06.2025

A-Levels -

St. Malachy's High School
09.2019 - 06.2021
Aleksandra Ratajczak