Aleksandra Komarek
Katowice,Poland
Summary
Operations-focused professional with expertise in HR administration and customer service in high-volume environments. Proficient in managing complex casework, handling large workloads, and ensuring precise data processing. Quick learner of new systems and processes, demonstrating a proactive approach and commitment to continuous development.
Overview
5
5
years of professional experience
Work History
HR Administrator
Crown Office and Procurator Fiscal Services
Edinburgh
05.2025 - Current
- Providing administrative support across the full employee lifecycle, including onboarding, contracts, and employee records.
- Managed a high-volume inbox, responding to HR queries and advising on policies and procedures.
- Processed payroll-related changes (leave, promotions, transfers, and change of details) accurately and within deadlines.
- Maintained employee data in HR systems and spreadsheets (Excel), ensuring accuracy and confidentiality.
- Supported absence management and day-to-day HR operations in a fast-paced environment.
Salon Manager
HOT! Tanning salon
Glasgow
01.2021 - 07.2023
- Oversaw daily operations of a busy salon to ensure seamless service delivery and enhance customer satisfaction.
- Coordinated staff schedules to enhance team performance in a dynamic environment.
- Delivered exceptional customer service by addressing queries, managing complaints, and resolving issues efficiently.
- Oversaw bookings, payments, and cash handling to ensure accuracy and compliance.
- Oversaw stock levels and sourced supplies to ensure seamless operational continuity.
- Drove sales by upselling services and promoting products to maximise customer engagement and revenue.
Education
Higher National Diploma - Business Administration
City of Glasgow College
Glasgow01-2019
Scottish Qualifications Certificate -
Clyde Valley High School
Wishaw01-2018
Skills
- HR administrator and employee lifecycle support
- Payroll processing and absence management
- Customer service and query resolution
- High-volume inbox and case management
- Data management and reporting (Excel)
- HR systems (HRIS) and record maintenance
- Strong organisational and multi-tasking skills
Languages
Polish
First Language
English
Advanced
C1
Timeline
HR Administrator
Crown Office and Procurator Fiscal Services
05.2025 - Current
Salon Manager
HOT! Tanning salon
01.2021 - 07.2023
Higher National Diploma - Business Administration
City of Glasgow College
Scottish Qualifications Certificate -
Clyde Valley High School