Jodie Hesketh
Stevenage,Hertfordshire
Summary
People Services Administrator with experience supporting HR operations, employee lifecycle administration, recruitment, and stakeholder management within fast-paced environments. Experienced in managing confidential employee data, responding to HR queries, producing employment documentation, and ensuring compliance with company policies and GDPR. Recognised for being organised, approachable, and detail-oriented, with excellent communication and customer service skills and a strong commitment to delivering an exceptional employee experience.
Alongside my Administrative career, I have over eight years' experience as a freelance content creator, developing commercial partnerships, managing projects, and creating engaging digital content for leading brands.
Overview
8
8
years of post-secondary education
15
15
years of professional experience
Work history
HR administrator
Ocado
Hatfield, Hertfordshire
2026.06 - Current
- Provide first-line HR support to employees and managers across the business.
- Manage employee lifecycle administration including new starters, contractual changes and leavers.
- Produce contracts, employment letters and HR documentation accurately and within SLA.
- Maintain employee records across HR systems while ensuring GDPR compliance.
- Respond to HR queries via email and case management systems, providing excellent customer service.
- Support payroll administration.
- Work collaboratively with Payroll, Managers and wider HR teams to resolve employee queries efficiently.
- Prioritise a high-volume workload while maintaining exceptional attention to detail.
Talent acquisition specialist
Caraffi
Hatfield, Hertfordshire
2025.09 - 2026.04
- Act as the main contact for candidates, managing recruitment administration and ATS data accuracy.
- Coordinate interviews and communication between candidates and hiring managers.
- Prepare offer letters, complete compliance checks and ensure HR policy adherence.
- Support smooth onboarding and collaborate with teams to optimise recruitment operations.
- Collaborated closely with hiring managers for understanding specific role requirements and ideal candidate profiles.
Freelance Content Creator
Self Employed
Hertford, Hertfordshire
2018.01 - 2026.08
- Partner with fashion, beauty and lifestyle brands on paid campaigns.
- Create high-performing digital content across Instagram and TikTok.
- Manage campaign planning, editing, reporting and client communications.
Visual Stylist / Merchandiser
Marks & Spencer
Stevenage, Hertfordshire
2022.01 - 2025.08
- Designed dynamic in-store layouts to reflect trends and campaigns.
- Managed visual roll-outs for key product launches and seasonal displays.
- Adapted layouts to boost underperforming categories using sales data.
- Worked cross-functionally to deliver cohesive brand visuals and service.
Sales Assistant
New Look
Stevenage, Hertfordshire
2012.01 - 2021.01
- Delivered excellent customer service.
- Supported merchandising and store presentation.
- Consistently achieved sales targets.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
Education
Diploma - Performing Arts
Bodyworks Performing Arts College
2011.01 - 2014.01
GCSEs - Art, English, Drama
The Nobel School
2006.01 - 2011.01
Skills
- HR Administration
- Employee Lifecycle
- HR Systems
- GDPR & Confidentiality
- Employee Relations Administration
- Payroll & Benefits Support
- Recruitment Administration
- Stakeholder Management
- Microsoft Office (Excel, Word, Outlook, Teams)
- Attention to Detail
- Case Management
- Time Management
- Communication
- Problem Solving
- Highly Organised
- Adaptable
- Positive Attitude
- Proactive
- Reliable
- Trustworthy
- Approachable
Timeline
HR administrator
Ocado
2026.06 - Current
Talent acquisition specialist
Caraffi
2025.09 - 2026.04
Visual Stylist / Merchandiser
Marks & Spencer
2022.01 - 2025.08
Freelance Content Creator
Self Employed
2018.01 - 2026.08
Sales Assistant
New Look
2012.01 - 2021.01
Diploma - Performing Arts
Bodyworks Performing Arts College
2011.01 - 2014.01
GCSEs - Art, English, Drama
The Nobel School
2006.01 - 2011.01