Aldan Pinto
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
Work history
D&D London
customer representative
London, United kingdom
10.2023 - 05.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
Customer Service Representative
Nykaa Fashion
- Assisted customers with inquiries and product recommendations.
- Managed order processing, returns, and exchanges, ensuring customer satisfaction.
Data Analyst
Sitel
07.2020 - 08.2023
- Analysed data to produce insights and reports, assisting in key decision-making.
- Worked collaboratively with teams to optimize data management processes and improve operational efficiency.
Customer Relationship Officer (CRO)
Brand Store
01.2018 - 02.2020
- Managed and nurtured customer relationships, resolving any issues effectively.
- Handled sales inquiries, returns, and exchanges, providing exceptional customer service.
- Aimed to retain and build long-term relationships with customers.
Education
Master of Business Administration - international business management
University of West London
City of London 09.2023 - 05.2025
bachelor’s - business management
St. Gonsalo Garcia College
06.2015 - 07.2018
Skills
- Client Relationship Management
- Service Operation
- Customer handling
- Excel
- Leadership
- Public Relations
- Social media marketing
- Inventory management
- Google Workspace
- Accounting
- Programme development
- Marketing
- Public speaking
- SQL server reporting services
- Microsoft dynamics 365 certification
- Expert powerpoint creation
- MorphX development suite usage
- Blood banking procedures
- Banking operations insight
- Banking software proficiency
- Online banking support
Custom
I hereby declare that all the details furnished here are true by best of my knowledge and belief.
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
konkani
Proficient (C2)
Marathi
Proficient (C2)
Russian
Intermediate
Spanish
Beginner
Timeline
D&D London
customer representative
10.2023 - 05.2025
Master of Business Administration - international business management
University of West London
09.2023 - 05.2025
Data Analyst
Sitel
07.2020 - 08.2023
Customer Relationship Officer (CRO)
Brand Store
01.2018 - 02.2020
bachelor’s - business management
St. Gonsalo Garcia College
06.2015 - 07.2018
Customer Service Representative
Nykaa Fashion
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