Robert Sanderson
Buckingham,Buckinghamshire
Summary
I am a focused and proactive project manager, prince 2 accredited, with over 20 years’ experience delivering projects large and small. I am customer focused, have excellent customer facing skills with the passion to deliver on time, and on budget. I continually strive to ensure customer expectations are met or exceeded and deliver a project or program of work that I can be proud of.
Overview
17
17
years of professional experience
Work history
BT Project Manager – London 2012 Wi-Fi deployment
BT
London
2011.01 - 2012.08
- I project managed the successful deployment of High-Density Wi-Fi for the London 2012 Olympics at the Olympic Park Stratford
- Production of risk and method statements, daily/weekly reporting, and meetings with stake holders
- This project required working long hours, and working away from home during the week, but was a once in a lifetime opportunity that I am very proud to have participated in.
- Acted as single point of contact for stakeholders.
- Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
- Prepared and managed project plans from end to end, meeting required milestones.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
Consultant Project Manager
Self Employed
Buckingham, Buckinghamshire
2013.02 - Current
- Consultant transition Project Manager for Pink Elephant EMEA Ltd. Pink Elephant exclusively use me to facilitate the onboarding and transition of service desks for new clients.
- Working primarily on a time /skills basis providing short term project management across a variety of service area’s for locally based businesses including – AV installation & Support - I.T technical process support/review and service reporting, Network installation management and vendor co’ordination and associated project administration functions.
BT Project Manager- Service Escalation Management
BT
Bedford, Buckinghamshire
2012.09 - 2013.02
- Working with the service escalation management team on statistical data analysis to improve customer service performance within the operate section of BT.
- Taking data, translating and qualifying data to produce reporting presentations for senior stakeholders and management
- Used project management tools and techniques for positive, successful outcomes.
- Built and nurtured professional relationships with wide range of stakeholders.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
Project manager – BT Radianz
BT Radianz
BEDFORD, Buckinghamshire
2010.01 - 2012.01
- I was responsible for the role out of the Radianz secure encrypted services
- Managing E2E, installation of circuits and associated
- Infrastructure for a number of large FTSE 100 clients of BT
- Utilising both BT and external service providers
- Managed day to day changes, service lifecycle, customer escalation and service improvements
- Weekly & Daily RAG reporting, alongside Risk and Issue reports.
- Built and nurtured professional relationships with wide range of stakeholders.
- Used project management tools and techniques for positive, successful outcomes.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Assured project documentation followed internal quality standards.
- Developed and maintained project timescales, providing contingency planning to support timely completion.
- Evaluated client requirements, building strategy to manage and achieve milestones and quality KPIs.
- Led technical delivery teams to deliver high-quality solutions within agreed timescales.
Managed Networks Manager /Project Manager BT
BT Global services
Bedford, Buckinghamshire
2009.01 - 2010.01
- BT Managed networks operations manager, responsible for ensuring the BT Operation group where able to take over management of 2 DMS100’s for Telereal Trillium Contract, which included, Mobile, DWDM, WAN and IPClear for new sites
- I ensured that the project was delivered with a right first-time focus, also drove the delivery of the Operational Process Manual (OPM) to ensure operational units can deliver against the contract SLA’s
- Conducted audits and risk assessments to achieve regulatory compliance.
- Planned and managed resources and budget to support and deliver objectives.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
Project Manager – BT Global Services (Unilever contract)
BT Global Services
Bedford, Buckinghhamshire
2007.01 - 2009.01
- Working with the European voice services manager I was responsible for management of call logging services, tracker box roll-out across Europe, and Feature-net roll-out across 16 sites
- The European Voice Transformation project, bringing central management services into Poland and Russia and implementation of tracker box rollout across Europe for Unilever.
- Used project management tools and techniques for positive, successful outcomes.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Developed and maintained project timescales, providing contingency planning to support timely completion.
- Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
- Drafted accurate monthly management reports to illustrate project timelines and progress.
- Assured project documentation followed internal quality standards.
- Managed scope content, informing stakeholders of project scope and change implications.
- Acted as single point of contact for stakeholders.
- Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
- Led technical delivery teams to deliver high-quality solutions within agreed timescales.
Skills
- Project management (Prince 2) - I have an excellent track record in delivery of projects Delivering on-time and within budget with excellent customer focus I am excellent at problem solving and thinking outside the box to achieve customer expectations within the Prince 2 framework
- Financial management – I have a full working knowledge of financial controls, pricing, cost control initiatives within business and more specifically large, outsourced contracts I have excellent sourcing skills to reduce, limit and negate any financial risk
- Client relationship management – I pro-actively engage with customers on all levels, providing update calls, service reviews, project reporting, problem escalation and resolution and SLA performance and results
- Negotiation –I actively seek out the best possible solution to meet requirements of any given project or deliverable Whether this be specific business or client related issues or requests Working towards common ground via the quickest most acceptable route I utilize my experience of business and processes along with client expectation management skills This is achieved by clear regular communication and a direct focus on the endpoint for all parties concerned
- Risk Management – I am astute at identifying and managing the key factors within risk and issue assessment, and adept at managing these fully through risk and issue logs, meetings, and escalations Fully documenting Risk assessments and method statements for projects
- Communication Skills – Excellent verbal, written Full Microsoft office including Microsoft excel - providing RAG, RACI, RAM, Financial, Risk and Issue reports Microsoft PowerPoint - providing scoping and project review presentations Microsoft Project for full visibility of project plans and time/resource management and Microsoft Visio to display and document service and technical diagrams
- Supplier management – I have good experience working closely with suppliers to ensure smooth delivery of products and services, monitoring, and reporting on delivery
- Stakeholder Management – Working closely with stakeholders to organise, monitor and improve relationships, and identifying and analysing the needs and expectations
Custom
- Amateur Radio
- Fresh Water Fishing
- Socialising
- Family
Timeline
Consultant Project Manager
Self Employed
2013.02 - Current
BT Project Manager- Service Escalation Management
BT
2012.09 - 2013.02
BT Project Manager – London 2012 Wi-Fi deployment
BT
2011.01 - 2012.08
Project manager – BT Radianz
BT Radianz
2010.01 - 2012.01
Managed Networks Manager /Project Manager BT
BT Global services
2009.01 - 2010.01
Project Manager – BT Global Services (Unilever contract)
BT Global Services
2007.01 - 2009.01