Albie Thomson
DIDCOT,Oxford
Summary
Dynamic and results-driven professional with a strong foundation in retail sales, demonstrating resilience to stressful situations and exceptional time-management prowess. Adept at effective upselling and creativity in sales, leveraging point of sale expertise and retail software proficiency to enhance customer experience and drive revenue growth. Committed to continuous improvement and seeking opportunities to develop skills in a challenging retail environment further. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work history
Customer Service Representative
Garden Centre
Wallingford, Oxfordshire
03.2024 - 08.2025
- Demonstrated commitment to customer service in a high-volume garden centre.
- Completed extensive training in customer service, sales, and safety protocols.
- Acquired knowledge of company systems and retail selling policies.
- Maintained a consistent work schedule, including long hours and technical tasks.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Various Positions
Construction and Architecture Firm
Wallingford, Oxfordshire
03.2025 - 03.2025
- Worked long hours across various roles in a reputable construction and architecture firm.
- Completed diverse tasks to gain insights into the operational practices of different businesses.
- Maintained strong work ethics throughout troubleshooting challenges and pursuing effective solutions.
- Planned and monitored survey activities and ensured client deliverables were met across all tasks.
- Collaborated with suppliers to ensure proper stock levels - maintaining 50% of company assets.
- Instituted new filing systems, improving ease of document retrieval.
Education
GCSEs - English, Maths, Combined Science, French, Geography, Business, Product Design, Statistics
St Birinus School
Didcot, Oxon 09.2019 - 07.2024
A-Levels - Applied Business, Economics, Product Design, Maths
Didcot Sixth Form
Didcot, Oxon 09.2024 -
Skills
- Resilience to stressful situations
- Time-Management prowess
- Effective upselling
- Creativity in sales
- Point of sale expertise
- Retail software proficiency
Accomplishments
I have taken the initiative and entered an essay competition for my academic studies, demonstrating my commitment to my passions and interests in areas where I wish to thrive, taking accountability and stepping forward to complete these myself.
Timeline
Various Positions
Construction and Architecture Firm
03.2025 - 03.2025
A-Levels - Applied Business, Economics, Product Design, Maths
Didcot Sixth Form
09.2024 -
Customer Service Representative
Garden Centre
03.2024 - 08.2025
GCSEs - English, Maths, Combined Science, French, Geography, Business, Product Design, Statistics
St Birinus School
09.2019 - 07.2024
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