Alastair Morton
Rawmarsh,Rotherham
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
Work history
Customer service advisor
Capita
Rotherham, South Yorkshire
2025.02 - Current
- Ensured accurate record keeping through diligent note-taking during calls.
- Managed high volume of calls daily for prompt service delivery.
- Showed resilience under pressure, handling challenging situations with composure.
- Prioritised urgent cases for immediate resolution or escalation.
- Maintained confidentiality and discretion with sensitive personal information of callers at all times.
- Navigated stressful and unpredictable situations with calm and collected approach.
Event Steward
Constant Security Services
Rotherham, South Yorkshire
2024.08 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Performed thorough pre and post-event safety checks to verify compliance with relevant policies and procedures.
- Minimised security risks by monitoring crowd behaviour and promptly resolving issues.
- Maintained safe working environment by reporting unsafe conditions, accidents and injuries to supervisor.
Resolution Specialists
IKEA Contact Centre
Sheffield
2022.01 - 2024.06
- Managed customer support cases from initial report through to resolution.
- Maintained accurate knowledge of current services to provide informative co-worker advice
- Prepared equipment and resources to set up new starters ahead of induction.
- Onboarded staff with appropriate training, coaching and mentoring to maximise potential.
- Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
Resolution Generalist
IKEA Contact Centre
2018.11 - 2021.12
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Answered customer enquiries with excellent customer service skills.
- Handled customer queries focused on first-call resolution.
- Consistently achieved average call duration and service quality targets.
- Acted as first point of contact for customer issues and queries.
Customer Service Adviser
Capita Customer Management/G4S
2013.09 - 2018.11
- Worked on contracts for HSBC, BMW and Pension Service
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers with varying questions using product knowledge and service expertise.
Door Stepper
Derby City Council
Derby
2012.07 - 2013.07
- Employed to promote recycling across the city of Derby.
- Completed leaflet drops, doorstep surveys and promotional events
Front of House
Castlewood Brewers Fayre
Mansfield
2010.02 - 2012.01
Bar Staff
The Towers
Mansfield
2008.07 - 2010.02
Education
A-Levels -
Ashfield 6th From
Nottingham 2003.09 - 2005.06
GCSEs -
Ashfield Comprehensive School
NottinghamSkills
- Team player
- Complaint management
- Customer Service
- Microsoft Office Suite
- Staff education and training
References
References available upon request.
Timeline
Customer service advisor
Capita
2025.02 - Current
Event Steward
Constant Security Services
2024.08 - Current
Resolution Specialists
IKEA Contact Centre
2022.01 - 2024.06
Resolution Generalist
IKEA Contact Centre
2018.11 - 2021.12
Customer Service Adviser
Capita Customer Management/G4S
2013.09 - 2018.11
Door Stepper
Derby City Council
2012.07 - 2013.07
Front of House
Castlewood Brewers Fayre
2010.02 - 2012.01
Bar Staff
The Towers
2008.07 - 2010.02
A-Levels -
Ashfield 6th From
2003.09 - 2005.06
GCSEs -
Ashfield Comprehensive School