Alastair Morton
Rawmarsh,Rotherham
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
Work History
Customer service advisor
Capita
Rotherham, South Yorkshire
02.2025 - Current
- Ensured accurate record keeping through diligent note-taking during calls.
- Managed high volume of calls daily for prompt service delivery.
- Showed resilience under pressure, handling challenging situations with composure.
- Prioritised urgent cases for immediate resolution or escalation.
- Maintained confidentiality and discretion with sensitive personal information of callers at all times.
- Navigated stressful and unpredictable situations with calm and collected approach.
Event Steward
Constant Security Services
Rotherham, South Yorkshire
08.2024 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Performed thorough pre and post-event safety checks to verify compliance with relevant policies and procedures.
- Minimised security risks by monitoring crowd behaviour and promptly resolving issues.
- Maintained safe working environment by reporting unsafe conditions, accidents and injuries to supervisor.
Resolution Specialists
IKEA Contact Centre
Sheffield
01.2022 - 06.2024
- Managed customer support cases from initial report through to resolution.
- Maintained accurate knowledge of current services to provide informative co-worker advice
- Prepared equipment and resources to set up new starters ahead of induction.
- Onboarded staff with appropriate training, coaching and mentoring to maximise potential.
- Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
Resolution Generalist
IKEA Contact Centre
11.2018 - 12.2021
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Answered customer enquiries with excellent customer service skills.
- Handled customer queries focused on first-call resolution.
- Consistently achieved average call duration and service quality targets.
- Acted as first point of contact for customer issues and queries.
Customer Service Adviser
Capita Customer Management/G4S
09.2013 - 11.2018
- Worked on contracts for HSBC, BMW and Pension Service
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers with varying questions using product knowledge and service expertise.
Door Stepper
Derby City Council
Derby
07.2012 - 07.2013
- Employed to promote recycling across the city of Derby.
- Completed leaflet drops, doorstep surveys and promotional events
Front of House
Castlewood Brewers Fayre
Mansfield
02.2010 - 01.2012
Bar Staff
The Towers
Mansfield
07.2008 - 02.2010
Education
A-Levels -
Ashfield 6th From
Nottingham 09.2003 - 06.2005
GCSEs -
Ashfield Comprehensive School
NottinghamSkills
- Team player
- Complaint management
- Customer Service
- Microsoft Office Suite
- Staff education and training
References
References available upon request.
Timeline
Customer service advisor
Capita
02.2025 - Current
Event Steward
Constant Security Services
08.2024 - Current
Resolution Specialists
IKEA Contact Centre
01.2022 - 06.2024
Resolution Generalist
IKEA Contact Centre
11.2018 - 12.2021
Customer Service Adviser
Capita Customer Management/G4S
09.2013 - 11.2018
Door Stepper
Derby City Council
07.2012 - 07.2013
Front of House
Castlewood Brewers Fayre
02.2010 - 01.2012
Bar Staff
The Towers
07.2008 - 02.2010
A-Levels -
Ashfield 6th From
09.2003 - 06.2005
GCSEs -
Ashfield Comprehensive School
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