Lewis Duncan
Wells
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Halfords
04.2024 - Current
- Described product highlights and benefits to help guide purchasing decisions.
- Install 12v accessories into cars to IMI standards
Advanced Repair Agent
Best Buy
06.2023 - 04.2024
- iPhone repair up to 15 Pro Max (Apple AASP certified)
- Assembled, maintained, and repaired system hardware in Desktop and Laptops.
- Performed regular upgrades to update systems and improve operability.
- Provided customers with troubleshooting, repair and support services.
LEAD MOBILE TECH SUPERVISOR
iFixYouri
03.2021 - 06.2023
- Full iPhone repair (charging port & logic board replacement) up to iPhone 11 Pro Max
- iPhone repair up to iPhone 13 Pro Max (Apple AASP certified)
- iPad logic board, display & battery replacement
- Samsung Galaxy repair up to Galaxy S22
MOVED TO FLORIDA, USA
03.2020 - 03.2021
- Obtaining USA permanent residence
Customer Service Advisor
Halfords
06.2017 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Install 12v accessories into cars to IMI standards
Education
Higher National Diploma - Computer Science
Strode College
05.2018
AASP Certification - IPhone Repair
Apple
07.2023
Skills
- Appointment Scheduling
- Complaint Handling
- Account Management
- Hardware Installation
- CRM Software
- Equipment Repair
- Team Player
- Willingness to Learn
- Time Management
Timeline
Customer Service Advisor
Halfords
04.2024 - Current
Advanced Repair Agent
Best Buy
06.2023 - 04.2024
LEAD MOBILE TECH SUPERVISOR
iFixYouri
03.2021 - 06.2023
MOVED TO FLORIDA, USA
03.2020 - 03.2021
Customer Service Advisor
Halfords
06.2017 - 03.2020
Higher National Diploma - Computer Science
Strode College
AASP Certification - IPhone Repair
Apple
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