Lewis Duncan
Wells
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Halfords
04.2024 - Current
- Described product highlights and benefits to help guide purchasing decisions.
- Install 12v accessories into cars to IMI standards
Advanced Repair Agent
Best Buy
06.2023 - 04.2024
- iPhone repair up to 15 Pro Max (Apple AASP certified)
- Assembled, maintained, and repaired system hardware in Desktop and Laptops.
- Performed regular upgrades to update systems and improve operability.
- Provided customers with troubleshooting, repair and support services.
LEAD MOBILE TECH SUPERVISOR
iFixYouri
03.2021 - 06.2023
- Full iPhone repair (charging port & logic board replacement) up to iPhone 11 Pro Max
- iPhone repair up to iPhone 13 Pro Max (Apple AASP certified)
- iPad logic board, display & battery replacement
- Samsung Galaxy repair up to Galaxy S22
MOVED TO FLORIDA, USA
03.2020 - 03.2021
- Obtaining USA permanent residence
Customer Service Advisor
Halfords
06.2017 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Install 12v accessories into cars to IMI standards
Education
Higher National Diploma - Computer Science
Strode College
05.2018
AASP Certification - IPhone Repair
Apple
07.2023
Skills
- Appointment Scheduling
- Complaint Handling
- Account Management
- Hardware Installation
- CRM Software
- Equipment Repair
- Team Player
- Willingness to Learn
- Time Management
Timeline
Customer Service Advisor
Halfords
04.2024 - Current
Advanced Repair Agent
Best Buy
06.2023 - 04.2024
LEAD MOBILE TECH SUPERVISOR
iFixYouri
03.2021 - 06.2023
MOVED TO FLORIDA, USA
03.2020 - 03.2021
Customer Service Advisor
Halfords
06.2017 - 03.2020
Higher National Diploma - Computer Science
Strode College
AASP Certification - IPhone Repair
Apple
Similar Profiles
Ben CaveyBen Cavey
Store Manager at HalfordsStore Manager at Halfords
Robiul HossainRobiul Hossain
Sales advisor at HalfordsSales advisor at Halfords
RAVI RANJAN KUMARRAVI RANJAN KUMAR
Sales Advisor at HalfordsSales Advisor at Halfords