Jessica Robison
Liverpool,Merseyside
Summary
Customer Service Advisor at Acorn Insurance and Financial Services Ltd with a proven ability to deliver exceptional customer support. Achieved a high call audit pass rate, demonstrating reliability and adherence to quality standards. Consistently received positive customer feedback for a friendly and approachable manner and positive feedback from management regarding attention to detail. Keen to grow a career within Acorn and seeking a new role within the business in which I can utilise and enhance my skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Advisor
Acorn Insurance and Financial Services Ltd
Liverpool, Merseyside
2025.05 - Current
- Provide exemplary customer service in assisting private car and commercial vehicle clients with mid-term adjustments, general enquiries and complaints
- Demonstrate strong time management skills and an ability to work under pressure by maintaining an exceptional level of call quality whilst managing a consistently high call volume
- Receive consistent positive feedback from clients and management
- Assist management with escalation call-backs to clients who have complex queries or have raised dissatisfaction
- Liaise with other departments within the business such as the Welcome Team, Retentions and Haven Claims in order to provide a smooth customer journey and positive outcomes
Sales Advisor
Tesco Mobile
Litherland, Merseyside
2025.02 - 2025.05
- Advised clients on mobile products and services
- Created tailored mobile phone contracts that met client needs
- Assisted customers with queries regarding their mobile devices
- Managed stock levels effectively
- Arranged finance contracts in compliance with guidelines
Sales Advisor
Vodafone
Altrincham, UK
2022.12 - 2023.10
- Delivered exceptional customer service, addressing customer queries and handling customer complaints
- Provided customers with price information and handled financial transactions
- Increased current product and service sales through knowledgeable customer advice
- Built rapport with new and existing customers to boost client retention
- Maintained quality assurance standards for all products and services
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings
- Negotiated bespoke contracts for clients based on their needs..
Education
Diploma of Higher Education - Occupational Therapy
University of Salford
Salford 2023.09 - 2025.04
A-Level or equivalent - Access To Social Sciences
Trafford College Group
Altrincham 2022.09 - 2023.06
GCSE or equivalent - English Language Grade 6, Mathematics Grade 5, Psychology Grade 6, Chemistry Grade 5
Stockport College
Stockport 2019.09 - 2020.06
Skills
- Customer Service
- Data Entry
- Complaints Logging
- Team Player
- Professional Attitude
Languages
English
Native
Personal Information
Car Insurance
References
References available upon request.
Timeline
Customer Service Advisor
Acorn Insurance and Financial Services Ltd
2025.05 - Current
Sales Advisor
Tesco Mobile
2025.02 - 2025.05
Diploma of Higher Education - Occupational Therapy
University of Salford
2023.09 - 2025.04
Sales Advisor
Vodafone
2022.12 - 2023.10
A-Level or equivalent - Access To Social Sciences
Trafford College Group
2022.09 - 2023.06
GCSE or equivalent - English Language Grade 6, Mathematics Grade 5, Psychology Grade 6, Chemistry Grade 5
Stockport College
2019.09 - 2020.06