Alana Smith
Hythe,Kent
Summary
Dynamic professional with expertise in special events coordination and customer service, adept at enhancing customer relations and executing opening and closing procedures. Proven ability to train staff effectively and drive revenue through strategic drinks upselling. Committed to leveraging skills in a challenging role that fosters growth and innovation.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Food & beverage assistant
Port Lympne Hotel & Reserve
Lympne, Kent
2019.08 - Current
- Mastered use of point-of-sale systems enhancing customer check-out efficiency.
- Provided detailed menu information to customers, facilitating informed choice making.
- Implemented waste reduction practices saving resources and costs.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Collaborated with team members to provide seamless service during busy periods.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
Education
Bachelor of Science - Biomedical Science
University of Kent
Canterbury, Kent 2020.09 - 2025.07
A-Levels -
Brockhill Park Performing Art College
Hythe, Kent 2018.09 - 2020.05
GCSEs -
Brockhill Park Performing Arts College
Hythe, Kent 2013.09 - 2018.07
Skills
- Special events coordination
- Customer Service
- Customer relations
- Opening and closing procedures
- Staff training
- Drinks upselling
Affiliations
- Baking
- Reading
- Knitting
Timeline
Bachelor of Science - Biomedical Science
University of Kent
2020.09 - 2025.07
Food & beverage assistant
Port Lympne Hotel & Reserve
2019.08 - Current
A-Levels -
Brockhill Park Performing Art College
2018.09 - 2020.05
GCSEs -
Brockhill Park Performing Arts College
2013.09 - 2018.07