Alan Jozwik

As a Customer Service Assistant at M&S plc I went above and beyond to help valued customers find what they needed, as well as helping the store keep up to date with waste after the shop was closed. My team and I also:

• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Offered advice on product selection for enhanced levels of support and service.
• Provided fast checkout service with high levels of customer care and transaction speed.
• Created attractive visual merchandising and shop window displays.
• Handled cash and card payments with accuracy.
• Knew what to do, when, and how to maximise efficiency.

• Trained new and junior staff members on coffee-making, tea-making and overall use of the kitchen area.
• Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
• Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
• Kept in line with HSE standards.