Sinead Erabor
Buckhaven,Fife
Summary
motivated and reliable school leaver with a strong interest in tourism, hospitality and customer service. I have experience working in busy food and beverage environments, including a restaurant and a dessert shop, delivering friendly, efficient service in both front-of-house and food preparation roles. I am confident with customers, cash handling, teamwork and maintaining high standards of hygiene and safety.
in my current role within a dessert shop, I am responsible for preparing and presenting desserts and drinks, taking customers orders in person and online, handling cash and card payment, maintaining high standards of cleanlines, and ensuring a welcoming atmosphere for customers. This has helped me develop strong communication skills, confidence with customers, and the ability to work well under pressure.
Overview
2
2
years of professional experience
Work History
Senior customer service assistant / shift support
What dessert?
Methilhill, Fife
04.2025 - Current
- Open and close the store
- responsible for key holding and securing premises
- supervise and support team members during shifts
- oversee service standards and customer experience
- handle customer queries, complaints and refunds professionallay
- prepare and present desserts to food safety standards
- manage in-store, phone and online orders
- process cash and card payments accurately
- maintain shop presentation, cleanliness and hygiene standards
- train new staff members
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Picked up additional tasks to aid team success.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
COUNTER ASSISTANT/kitchen team member
udon Thai street food
08.2023 - 01.2024
- Work as part of a team in a busy restaurant/takeaway both in the kitchen and front of house, duties include:
- Customer service: dealing with customer orders in person and over the phone.
- Taking customer orders, booking tables, dealing with online bookings.
- Cash handling: taking payment for food orders, cash, and card transactions.
- Food preparation – aiding cooks with preparing vegetables in the kitchen, garnishing dishes.
- Maintaining ambitious standards in the kitchen, washing, drying dishes, cleaning all the kitchen surface areas.
- Assembling and packing food orders in carry-out containers and bags.
- Following health, safety, and hygiene procedures.
- Working as part of a team and taking on individual tasks.
Education
Scottish Qualifications Certificate - Travel & tourism, hospitality, modern language, events management
Levenmouth academy
01.2026
Skills
- customer service excellence
- cash and card handling
- Till operation
- handling complaints professionally
- Queue and time management
- opening & closing procedures
- key holder responsibility
- shop-floor presentation and standards
- staff supervision (1-3 per shift)
- training and supporting new staff
- taking responsibility for store standards
- reliable and trusted team member
- fast learner
- able to work independently
- calm under pressure
- strong organisation skills
- positive, friendly attitude
- food hygiene & cleanliness
- health and safety awareness
- first aid trained
- following company procedures
- confident with customers
- Problem resolution
- Polite and friendly
- Product knowledge
- Telephone etiquette
- complaint handling & conflict resolution
References
Available on request.
Languages
Spanish
Elementary
A2
Timeline
Senior customer service assistant / shift support
What dessert?
04.2025 - Current
COUNTER ASSISTANT/kitchen team member
udon Thai street food
08.2023 - 01.2024
Scottish Qualifications Certificate - Travel & tourism, hospitality, modern language, events management
Levenmouth academy