Akvile Zvaliauskaite
Luton,UK
Summary
Driven and adaptable, with knack for leadership and communication with years of experience in fast paced environments. Demonstrates strong problem-solving abilities and talent for conflict resolution. Committed to fostering team success and achieving organisational goals in every role.
Overview
8
8
years of professional experience
Work History
Campaign Delivery Team Leader
Global
London
01.2023 - 03.2025
- Managing own team, providing training and knowledge while managing workloads, keeping on top of KPIs and handling all escalations.
- Worked closely with internal and external clients to ensure successful campaign delivery.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Developed strategies for improved performance level across the team.
- Streamlined workflow for a more efficient process.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Worked alongside tech teams to develop new systems and led training sessions.
Senior Outdoor Campaign Specialist
Global
London
11.2021 - 12.2022
- Took ownership over team when team leader was away, provided support to team members, delegated tasks and assumed responsibility for all incoming issues.
- Worked closely with internal teams to ensure campaign success across all specialists.
- Led training sessions for new systems.
Outdoor Campaign Specialist
Global
London
12.2019 - 11.2021
- Point of contact between Global clients and the sales representatives, ensure smooth running of outdoor campaigns, communicating across teams, keeping solid relationships with clients and developing skills with company based systems.
- Started building my knowledge and experience on all things OOH and DOOH.
Beauty Advisor
NYX Professional Makeup, L’Oreal
London
06.2018 - 12.2019
Customer Assistant
Boots
London
09.2017 - 06.2018
Education
Bachelor of Arts - Journalism and Creative Writing
Falmouth University
A Levels - English Language and Literature, Psychology, Sociology, History
Tower Hamlets College
Skills
- Communication excellence
- Training and Development
- Service delivery improvements
- Team performance data analysis
- Decision-Making autonomy
- Expertise in relevant software such as Microsoft Office, Salesforce, Front, other company systems
- Handling escalations
- Relationship building and client support
- Technical aptitude
- Attention to detail
- Process improvement understanding
- Leadership proficiency
Affiliations
- Clay artistry
Languages
Lithuanian
Native
English
Fluent
References
References available upon request.
Timeline
Campaign Delivery Team Leader
Global
01.2023 - 03.2025
Senior Outdoor Campaign Specialist
Global
11.2021 - 12.2022
Outdoor Campaign Specialist
Global
12.2019 - 11.2021
Beauty Advisor
NYX Professional Makeup, L’Oreal
06.2018 - 12.2019
Customer Assistant
Boots
09.2017 - 06.2018
A Levels - English Language and Literature, Psychology, Sociology, History
Tower Hamlets College
Bachelor of Arts - Journalism and Creative Writing
Falmouth University
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