Agnieszka Szymczyk
Reading
Summary
Experienced Scrub Nurse with over 19 years in the theatre. Excellent reputation for resolving problems and improving customer satisfaction. Offers a flexible schedule to deliver on team goals. A dedicated nursing professional, benefiting from experience working effectively as part of a multi-disciplinary team both in Poland and in the UK in different systems and administrations. Resourceful, responsive to change whilst achieving team objectives in the caring and development of patients. Possessing a developed, patient-centred philosophy of care through innovative caring skills, together with practical clinical skills. Record of managing busy caseloads, promoting services, and increasing personal and professional standards.
Overview
31
31
years of professional experience
Work history
Surgical Team Leader
Spire Dunedin Hospital
Reading , Berkshire
04.2014 - Current
- Reduced staff turnover with an effective motivation strategy.
- Developed strategies for improved performance level across the team.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Encouraged open communication, fostering a positive work culture.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Led team of [Number] to achieve KPI targets and successfully complete assigned projects.
Scrub nurse
Spire Dunedin Hospital
Reading
01.2012 - 04.2024
- Worked as part of a multidisciplinary team to deliver high-quality care.
- Enhanced collaborative work environment through active participation in team meetings.
- Countered potential complications by efficiently handling surgical equipment during procedures.
- Handled emergency situations calmly, minimising potential risks to patients and staff.
- Supported clean operation theatres by adhering strictly to infection control protocols.
- Prepared patients for surgery, ensuring their comfort and understanding of procedures.
- Maximised patient satisfaction by providing preoperative education and guidance.
- Assisted surgeons during operations for improved patient outcomes.
- Checked surgical instruments for sterility, contributing to a safer environment.
- Improved surgical team efficiency with clear and concise communication.
- Ensured patient safety by maintaining sterile environment in operating theatre.
- Prepared operating room for specific surgery requirements.
RGN
Bupa -Beacher Hall Nursing Centre
Reading , Berkshire
03.2010 - 05.2012
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Position held: RGNCare for the young physically disabled, specializing in brain injuries sustained as a result of an accident/disease (long-term care & respite)
- Liaised effectively with patients' families, facilitating communication between medical staff and family members.
- Assisted doctors during procedures, ensuring successful operations.
- Safeguarded patients' wellbeing with diligent observation and immediate action on any changes in condition.
- Provided high quality patient care by administering medication, conducting routine checks and updating medical records.
- Quickly responded to medical emergencies, working calmly and professionally under pressure.
- Established positive rapport with patients and families through active listening and compassionate care.
- Delivered life support with updated first aid and CPR training.
RGN ( return to practice training)
Hospital M.Kopernik in Poland
Piotrkow , Lodz
09.2010 - 12.2010
Sales assistant to manager
Greggs Shop
Reading , Berkshire
03.2001 - 03.2010
- Delivered exceptional after-sales service, encouraging repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Demonstrated products effectively leading to increased sales conversions.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Trained new staff members, fostering a supportive working environment.
- Improved customer service by efficiently handling queries and complaints.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Followed company procedures and guidelines for smooth retail operations.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Managed customer lines for minimum wait times and high satisfaction.
- Facilitated staff training, resulting in better customer service.
- Managed team dynamics by implementing conflict resolution strategies.
- Implemented cost reduction measures, reduced overhead expenses.
- Fostered a positive work environment with regular team-building activities.
- Delivered high-quality products to increase customer satisfaction.
Scrub nurse
Hospital M.Kopernik in Poland
Piotrkow , Lodz
07.1994 - 03.2000
- Managed inventory of surgical equipment to ensure availability.
- Offered valuable assistance during complicated surgeries, improving overall success rate.
- Joined efforts with the surgical team to increase successful procedure rates.
- Assisted surgeons during operations for improved patient outcomes.
- Worked as part of a multidisciplinary team to deliver high-quality care.
- Supported clean operation theatres by adhering strictly to infection control protocols.
- Checked surgical instruments for sterility, contributing to a safer environment.
- Countered potential complications by efficiently handling surgical equipment during procedures.
- Ensured patient safety by maintaining sterile environment in operating theatre.
- Prepared operating room for specific surgery requirements.
Education
Certificate of Higher Education - Surgical First Assistant
Buckinghamshire New University
High Wycombe 06.2022
A-Levels - Nursing
Diploma of a Register Nurse with A level
Piotrkow Tryb. 06.1994
Skills
- Communication excellence
- Decision-Making autonomy
- Leadership proficiency
- Tolerance and patience
- Knowledge sharing
- Operational planning
- Payroll and contracts management
- Staff management
- Key Performance Indicator (KPI) management
- KPI management
- Team supervision
- Team building coordination
- Listening to patients' concerns
- Blood transfusion procedures
- Medical device operation
- Flexible in shift work
- Sterilisation procedures adherence
- Operating theatre etiquette
- Perseverance during long surgeries
- Respectful patient advocacy
- Prioritising urgent needs
- Empathy for patients
- Surgical team collaboration
- Surgical instrument knowledge
- Strong initiative
- Emergency medicine competence
- Critical thinking in surgery
- High stress management
- Sterile techniques
- Calm under pressure
- Empathetic communication
- Quick decision-making
- Surgical equipment preparation
- Surgical assistance
- Laparoscopic procedures familiarity
- General surgery
- Cosmetic procedures
- Breast Surgery
- Implant procedures
- Endoscopy
- Ophthalmology
- Gynaecology
- ENT
- Minor Orthopaedic Surgery
- Dental Surgery
- Urology procedures
- Communication skills
- Team Leadership
- Equipment sterilisation
- Conflict Resolution
Timeline
Surgical Team Leader
Spire Dunedin Hospital
04.2014 - Current
Scrub nurse
Spire Dunedin Hospital
01.2012 - 04.2024
RGN ( return to practice training)
Hospital M.Kopernik in Poland
09.2010 - 12.2010
RGN
Bupa -Beacher Hall Nursing Centre
03.2010 - 05.2012
Sales assistant to manager
Greggs Shop
03.2001 - 03.2010
Scrub nurse
Hospital M.Kopernik in Poland
07.1994 - 03.2000
Certificate of Higher Education - Surgical First Assistant
Buckinghamshire New University
A-Levels - Nursing
Diploma of a Register Nurse with A level
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