Akinsuroju Ajisola Olatubosun
Level 2 Service Engineer
BOLTON, MANCHESTER
Summary
As a Level 2 Service Engineer specializing in mobile phones repairs, with a deep understanding of mobile technology, a passion for resolving technical issues, and a commitment to providing exceptional customer service. With a solid background in mobile phone repair and troubleshooting, always dedicated to ensuring optimal device performance and customer satisfaction. Providing a comprehensive understanding of mobile technology, strong troubleshooting skills, and a customer-centric approach. Always dedication to staying updated with the latest advancements, and ability to adapt quickly, and committed to providing exceptional service.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
Work History
Level 2 Service Engineer
Service Beyond Exxpectation, SBE Ltd
Bolton, Manchester
11.2022 - Current
- Performing close to 40 diagnostic and high level repairs to mobile handsets weekly above standard required.
- Performing functionality checks in order to eliminate user error.
- Ascertaining warranty status of handset in order to eliminate damaged equipment.
- Performing functional test of handset using RF test equipment and PC in order to ascertain nature of defects where applicable.
- Performing mechanical/cosmetic repair to handsets in order to remedy diagnosed fault.
- Performing incoming and outgoing quality control on mobile devices using Apple Global Service Exchange and Samsung Global Service Partner Network software to ensure reported issues were 100% resolve.
- Performing replacement of complex components in order to effect repairs to manufacturers guidelines.
- Performing in depth fault analysis in order to effect repairs
- Always ensuring achievement of agreed targets as specified in order to meet requirements of business
- Performing in-depth electronic fault finding techniques.
Information Technology Officer
Wesley University, Ondo, Nigeria
Ondo State
08.2017 - 09.2022
- Performed reactivation and installation of relative programs on over 50 computer systems considered not serviceable.
- Trained over 150 personnel on special computer packages within one year
- Supervised installation and maintenance of over 50 IP Cameras remotely in strategic locations to enhance monitoring
- Trained personnel on CCTV operations, bringing about 100% efficiency in monitoring job delivery
- Repaired additional 76 computer systems across six different departments which in turn reduced cost of labour by 30% and office overhead by 10%
- Supervised group of 4 persons to connect computer systems within; to increase compatibility and enhance information sharing.
System Analyst
Wesley University, Ondo, Nigeria
Ondo State
10.2014 - 01.2017
- Performed configuration and networking of over 400 computer systems alongside with other colleagues for examination purposes with 99% success.
- Supervised Operating System installation and configuration on computers using Windows 7, 8 & 10 to meet users’ requirements.
- Ensuring students and staff gain hands-on experience using Microsoft Office 365 package.
- Carried out both 1st & 2nd line computer maintenance for staff and students.
- Liaised with network service provider in resolving poor network connectivity, leading to reduction in network communication problems by 50%
- Introduced training of staff and students on how to work with computer systems programs, recommending new equipment and software packages bringing about 70% productivity at work.
Technical Support Specialist
Babs IT Consult
Lagos State, Nigeria
05.2014 - 09.2014
- Provides physical and over-the-phone assistance to clients in resolving computer-related issues, leading to 100% feedback comments
- Provides customer service assistance to clients by resolving complaints laid out physically and over phone concerning their devices
- Coordinated computer network troubleshooting, bringing about 100% functionality of available computer network.
- Increased customer satisfaction ratings to 70%.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
Call Center Agent
MTN NIGERIA
Lagos State, Nigeria
12.2013 - 04.2014
- Validate customer SIM Card registration problems meeting targets of about 1200 per day
- Entered data on database to update customer profiles
- Performed outbound calls to customers to resolve issues relating to SIM Card registration data, with at least 500 customers as target per day
- Responds to and resolves technical issues with over 120 subscribers per day.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge
Education
MBA - Business Administration
York St John University
Yorkshire, United Kingdom 09.2022 - 09.2023
Bachelor of Science - Computer Science
Adekunle Ajasin University, Akungba Akoko
Nigeria 01.2008 - 04.2012
Senior School Certificate -
Methodist High School, Okitipupa
Ondo State, Nigeria 01.1999 - 01.2004
Skills
Troubleshooting and Problem-Solving
undefinedCertification
Graduate Leadership and Management Professional (GLMP)
Timeline
Level 2 Service Engineer
Service Beyond Exxpectation, SBE Ltd
11.2022 - Current
MBA - Business Administration
York St John University
09.2022 - 09.2023
Information Technology Officer
Wesley University, Ondo, Nigeria
08.2017 - 09.2022
System Analyst
Wesley University, Ondo, Nigeria
10.2014 - 01.2017
Technical Support Specialist
Babs IT Consult
05.2014 - 09.2014
Call Center Agent
MTN NIGERIA
12.2013 - 04.2014
Bachelor of Science - Computer Science
Adekunle Ajasin University, Akungba Akoko
01.2008 - 04.2012
Senior School Certificate -
Methodist High School, Okitipupa
01.1999 - 01.2004
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