Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Atiqur Thahid

Manchester

Summary

A seasoned professional with over 18 years of experience in sales and customer service, consistently achieving targets. Demonstrates expertise in team leadership through AA’s learning to lead programme, covering diverse areas such as admin, sales, emergency breakdown, social media, retention, and accident management since November 2018. Skilled in training and competency frameworks, conducting regular one-to-one coaching sessions, managing absences, and delivering training sessions. Fire Evacuation and Fire Marshall trained, ensuring safety compliance within the workplace.


Overview

18
18
years of professional experience
9
9
years of post-secondary education

Work history

Senior sales consultant

The AA
Manchester, Cheshire
07.2008 - Current

2014 - Recruitment - Competency and SBR Recruitment Trained


2018 - Graduated in team leadership program


  • Facilitated training sessions for junior sales consultants to improve product knowledge and sales techniques.
  • Mentored team members on effective negotiation skills to close sales and exceed targets.
  • Achieved targets consistently while working under tight deadlines.
  • Spearheaded diversity and inclusion initiatives within recruitment process.
  • Streamlined recruitment processes, enhancing efficiency.
  • Led team to achieve project milestones through effective communication and collaboration.
  • Developed training programmes to enhance staff skills and improve overall performance.

Customer consultant

Legal Advice Bureau
Manchester
05.2007 - 07.2008
  • Provided exceptional customer service by addressing inquiries and resolving issues effectively.
  • Processed claims by reviewing documentation and verifying policy coverage.
  • Liaised with clients to gather necessary information and address inquiries.
  • Managed 50 plus calls daily regularly hitting targets.

Education

A-Levels - Sociology

Cheadle and Marple sixth form college
Cheadle, Stockport
09.2007 - 05.2009

A-Levels - English language and literature

Cheadle and Marple sixth form college
Cheadle, Stockport
09.2007 - 05.2009

A-Levels - Media Studies

Cheadle and Marple sixth form college
Cheadle, Stockport
09.2007 - 05.2009

NVQ Level 2 - Mathematics

Cheadle and Marple Sixth Form College
Cheadle, Stockport
09.2006 - 05.2007

Bachelor of Arts - Film and Media Studies

Manchester Metropolitan University
Manchester
09.2009 - 05.2012

NVQ Level 2 - Business Studies

Cheadle and Marple sixth form college
Cheadle, Stockport
09.2006 - 05.2007

Skills

  • Graduate in AA’s learning to lead program covering teams from November 2018 in different departments from admin, sales, social media, retention and accident management
  • Training and competency framework trained, conducting regular 121, coaching, absence management processes and training sessions
  • Over 18 years of sales and customer service (consistently hitting targets)
  • Fire Evacuation and Fire Marshall trained

Affiliations

  • Trustee in a charity organisation.
  • Football
  • Gaming

References

References available upon request.

Timeline

Bachelor of Arts - Film and Media Studies

Manchester Metropolitan University
09.2009 - 05.2012

Senior sales consultant

The AA
07.2008 - Current

A-Levels - Sociology

Cheadle and Marple sixth form college
09.2007 - 05.2009

A-Levels - English language and literature

Cheadle and Marple sixth form college
09.2007 - 05.2009

A-Levels - Media Studies

Cheadle and Marple sixth form college
09.2007 - 05.2009

Customer consultant

Legal Advice Bureau
05.2007 - 07.2008

NVQ Level 2 - Mathematics

Cheadle and Marple Sixth Form College
09.2006 - 05.2007

NVQ Level 2 - Business Studies

Cheadle and Marple sixth form college
09.2006 - 05.2007
Atiqur Thahid