Jack Moore

• Improved customer satisfaction by developing and implementing effective aftersales strategies.
• Ensured prompt response to customer queries, resulting in higher customer retention rates.
• Conducted regular staff training, improved team productivity and efficiency.
• Fostered long-term relationships with key clients; enhanced customer loyalty and repeat purchases.
• Managed recall campaigns to minimise brand damage and maintain trust.
• Coordinated cross-departmental efforts for seamless service delivery after purchase.
• Implemented new CRM system to streamline aftersales operations and improve client relationships.
• Streamlined warranty claims process to enhance customer experience.
• Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
• Maintained high levels of communication with customers post-sale, ensuring their needs were met fully.
• Arranged Daily 10 @ 10 meetings to fully discuss and prepare for appointments the following day.

• Ensured compliance with health and safety regulations, reducing workplace incidents.
• Conducted regular training sessions for employees, improving their technical skills and knowledge.
• Coordinated with technicians to ensure high-quality services provided to customers.
• Monitored staff performance on a regular basis, providing constructive feedback where necessary.
• Maintained an organised workshop environment, promoting productivity among staff members.
• Enhanced workshop efficiency by implementing improved management practices.
• Improved customer satisfaction levels through timely completion of vehicle repairs and maintenance tasks.
• Streamlined repair process protocols, enhancing workshop efficiency significantly.
• Increased overall productivity by efficiently delegating tasks based on individual technician's expertise and skill level.
• Resolved customer complaints promptly; contributed towards maintaining a positive brand image.
• Adhered strictly to company policies whilst performing duties; maintained a professional approach at all times.
• Kept abreast with latest industry trends; incorporated them into daily operations when beneficial for business growth.
• Reduced customer complaints by monitoring repair status and promptly advising customers of delays.
• Guaranteed timely and accurate delivery of jobs by allocating work in line with technician's knowledge and skills.
• Prevented workshop disruptions by monitoring parts inventory and promptly re-ordering low-stock items.
• Implemented staff training and development to improve team expertise and performance.
• Revamped policies and procedures to meet changing needs and improve operational performance, quality and efficiency.
• Worked closely with management to manage staff levels and allocate resources for production plans.
• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.

• Researched online catalogues for rare part requests from customers.
• Handled multiple tasks simultaneously, demonstrating excellent organisational skills.
• Communicated effectively with customers to understand their needs better.
• Placed orders for new stock to meet customer requirements.
• Improved parts inventory by conducting regular audits and stock checks.
• Coordinated with technicians to provide necessary vehicle components on time.
• Processed sales transactions smoothly, enhancing customer experience.
• Complied with company policies whilst handling returns or exchanges.
• Enhanced customer satisfaction with prompt and accurate service.
• Streamlined storage system, making parts easier to locate.
• Performed daily stock counts ensuring adequate inventory levels.
• Maintained cleanliness and orderliness of the work area, promoting safe working conditions.
• Achieved high level of product knowledge through continual learning and training.
• Ensured availability of needed parts by regularly checking inventory levels.
• Checked incoming parts against delivery notes to limit stock discrepancies.
• Stored incoming inventory in correct locations for organised stock access.
• Ordered cost-efficient vehicle parts and accessories from reputable suppliers.
• Promoted parts and accessory sales to increase revenue and drive satisfaction.
• Coordinated inventory audits and stock checks to verify accuracy and uncover discrepancies.
• Leveraged mastery of KerridgeCS Dealer Management System to monitor and track metrics.
• Greeted customers and asked open-ended questions to better determine needs.
• Identified discrepancies in stocks through regular inventory management.
• Built rapport with new and existing customers to boost client retention.
• Prepared invoices for customers with large orders or special sales types.
• Demonstrated product usage and features to customers.
• Tagged products quickly and accurately with price tags and stickers.
• Carried out active selling from initial customer greeting.

• Maintained professional telephone etiquette to ensure client comfort.
• Took initiative in learning new systems and processes, enhancing operational efficiency.
• Communicated effectively with customers, resulting in enhanced understanding of products and services.
• Acquired product knowledge quickly due to diligence and keen interest.
• Strengthened relationships with customers by providing timely follow-up calls.
• Assisted colleagues, improving overall team performance.
• Strived for continuous improvement in service delivery, contributing to positive feedback from clients.
• Demonstrated adaptability by performing various roles as per business needs during peak seasons.
• Multi-tasked to keep customer service levels at optimal capacity at peak times.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Adhered strictly to policies and procedures for continued company compliance.
• Took appropriate action to remedy customer dissatisfaction and boost loyalty.
• Offered current, accurate advice on optional solutions for concerns.

After my apprenticeship I received a VWCV accreditation for level 3 in customer service and an IMI award.