Ajit Singh Sidhu-Brar
London,Greater London
Summary
Charismatic with excellent communication and numeracy skills, combined with strong ability to stay calm under pressure and manage complex tasks. Proven track record in customer service and handling transactions with accuracy and discretion.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Croupier
Empire Casino
London, London
03.2023 - 06.2024
- Managed game operations for smooth gameplay, ensuring fair play.
- Demonstrated exceptional customer service by greeting patrons and assisting them with gaming rules.
- Facilitated high-stakes games to ensure accurate payment of winnings.
- Handled challenging situations calmly, resolving disputes efficiently.
- Observed players' behaviour attentively whilst on duty to ensure adherence to house rules.
Team Member, Island Grill & Lounge Bar
Royal Lancaster Hotel,
London, London
08.2017 - 11.2018
- Optimised inventory control for streamlined operations.
- Collaborated effectively with team members to meet project deadlines.
- Helped increase number of sales on menu items by pitching specials
Phoenix Pub (Team leader)
Green King
London, London
10.2016 - 05.2017
- Managed a busy bar while diffusing volatile situations with intoxicated customers.
- Re-stocked and ordered additional supplies when needed.
- Opened up in the mornings and closed at nights.
- Dealt with end of day accounts.
Admin assistant
University Tutorial College
Reading, Reading
04.2013 - 05.2016
- Updated company databases by inputting new employee contact information and employment details.
- Managed front desk duties to ensure smooth operation of reception area.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported accurate record-keeping with proficient data entry skills.
Education
GCSEs - 8 A-C including English, Math, Science & History
St Augustin C.E High School
London 02.2003 - 06.2005
A-Levels - French, English Lit & Philosophy
Lansdowne college
London 02.2006 - 04.2008
Skills
- World Host Customer Service Training Health & Safety at Work Level 3, Food Safety Level 3
- Acquired a gambling license in accordance with money handling laws
- Conflict Resolution
- Manual dexterity
- Word, Excel and PowerPoint Proficient
Affiliations
- Passionate about sports, Thai boxing, Track running and Fencing.
- Chess
- Poker
Languages
English
Native
French
Upper intermediate
Punjabi
Upper intermediate
Custom
Adamant in learning new skills and approaches, keep myself up to date with all the latest tech and innovations. Enthusiastic about food and travel.
Timeline
Croupier
Empire Casino
03.2023 - 06.2024
Team Member, Island Grill & Lounge Bar
Royal Lancaster Hotel,
08.2017 - 11.2018
Phoenix Pub (Team leader)
Green King
10.2016 - 05.2017
Admin assistant
University Tutorial College
04.2013 - 05.2016
A-Levels - French, English Lit & Philosophy
Lansdowne college
02.2006 - 04.2008
GCSEs - 8 A-C including English, Math, Science & History
St Augustin C.E High School
02.2003 - 06.2005
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