Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Generic

Adrian Alexe

Carshalton,London

Summary

Motivated customer service specialist with over 13 years retail experience in a fast-paced, team-based environment. Highly motivated by new challenges ,quick learner an a high capacity to adapt . Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices. Customer-oriented professional with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

18
18
years of professional experience
1
1
Certification

Work history

Assistant Casino Manager

Metropolitan Gaming - Empire Casino
London
09.2022 - Current
  • Fostered a positive work environment through effective leadership and motivation techniques.
  • Coordinated special events and promotions, driving increased footfall and revenue growth.
  • Performed project management and evaluated project to identify improvement opportunities.
  • Kept up-to-date knowledge of and upheld compliance with health and safety regulations along with Gamibling Commision regulations
  • Resolved conflicts between customers or staff promptly, maintaining a harmonious environment.
  • Ensured smooth casino operations by efficiently managing staff and overseeing all table games.
  • Promoted responsible gambling practices in accordance with regulatory guidelines.
  • Monitored gaming floor activities for adherence to company policies and procedures.
  • Managed a team of over 50 people in a venue with an average footfall exceeding 1500 daily.

Gaming Supervisor

Metropolitan Gaming - Empire Casino
London
08.2020 - 09.2022
  • Trained new employees in important matters including gaming procedures, safety regulations and legal matters, keeping in compliance with regulations.
  • Monitored gaming operations to ensure dealers played fair games and stayed within regulations.
  • Trained workforce in the latest casino procedures, gaming regulations and safety procedures.
  • Met coverage demands by moving dealers around and reorganising strategies based on current needs.
  • Watched gamblers on floor to isolate cheaters by identifying behaviours such as counting or marking cards.
  • Seated patrons at gaming tables and efficiently opened and closed cash floats and game tables to keep games moving.
  • Worked closely with closed-circuit security team to spot cheaters and remove individuals from game floor and establishment.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Monitored gaming operations continuously to check on dealers and players.
  • Coordinated staff schedules, rotations and breaks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives and communication goals.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Safer Gaming Ambassador conducting interactions with customers and promoting safer gaming.

Inspector

Caesars Entertainment UK - Empire Casino
London
08.2019 - 08.2020
  • Utilised expert problem-solving abilities to calmly and responsibly handle dispute situations.
  • Ensured casino games ran smoothly and properly by closely monitoring processes throughout games.
  • Trained new employees in important matters including gaming procedures, safety regulations and legal matters, keeping in compliance with regulations.
  • Worked closely with closed-circuit security team to spot cheaters and remove individuals from game floor and establishment.
  • Conducted trainig school for advanced casino games as Punto Banco and Pai Gow
  • Safer Gaming Ambassador conducting interactions with customers and promoting safer gaming.


Casino Croupier

Caesars Entertainment UK - Empire Casino
London, UK
01.2015 - 08.2019
  • Explained house rules, such as game rules and betting limits, to customers.
  • Exchanged paper currency for playing chips and coin money.
  • Dealt casino games such as Blackjack, Roulette, Three Card Poker, Baccarat and Pai Gow.
  • Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
  • Verified currency and computed payable odds to pay winning bets.
  • Resolved guest complaints quickly, effectively and tactfully.
  • Retained premium slot and table players through exceptional customer service.
  • Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.
  • Been acting up in the role of inspector on a regular basis for the last 18 months.

Slot attendant/ technician

Caesars Entertainment UK - Empire Casino
London, England
01.2015 - 01.2015
  • Explained house rules, such as game rules and betting limits, to customers.
  • Inspected, shuffled and delivered the cards to guests in play at the gaming table.
  • Retained premium slot and table players through exceptional customer service.
  • Resolved guest complaints quickly, effectively and tactfully.
  • Completed and processed jackpot paperwork.

Waiter

Adolphus Group
London, England
12.2014 - 01.2015
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Skilfully promoted items on beverage lists and weekly restaurant specials.
  • Spoke with customers to ensure satisfaction with food and service
  • Maintained adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays

Dental Technician

Sc Ladent SRL
Bacau, BC- Romania
01.2011 - 09.2014
  • Formulated treatment plans with restorative dentists and orthodontists.
  •  Create full and partial dentures, orthodontic appliances, bridges, crowns and veneers
  • work with a range of materials, including plastics, waxes, alloys, steel, polymer glass and porcelain
  • metal casting, metal polishing, wax modeling, ceramics, wire bending, electroplating and sandblasting; using CAD/CAM units; maintaining supplies inventories; keeping equipment operating.

Slot Attendant

WETTPUNKT INTERNATIONAL
Bacau, BC- Romania
04.2009 - 08.2010
  • Explained house rules, such as game rules and betting limits, to customers.
  • Exchanged paper currency for playing chips and coin money.
  • Resolved guest complaints quickly, effectively and tactfully.
  • Completed and processed jackpot paperwork.

Sports Bet Operator

WETTPUNKT INTERNATIONAL
Bacau, BC
06.2008 - 03.2009
  • Explained house rules, such as game rules and betting limits, to customers.
  • Verified currency and computed payable odds to pay winning bets.
  • Completed and processed jackpot paperwork.

Internet Cafe Operator

SC Liviu-Net SRL
Bacau, Romania
09.2007 - 01.2008
  • Programmed and troubleshot devices following installation.
  • Ran cables and connected receivers
  • Perform basic maintenance tasks ensuring good performance for the installed devices .

Education

Regulatory Compliance Course

Casino Compliance
London
09.2020

Bachelor of Medicine - Faculty Of Dental Technician

Apollonia University of Iasi
2014

Skills

  • Hospitality experience
  • Conflict management
  • Flexible
  • Creative problem solver
  • Superb communication skills
  • Detail-orientated
  • Willing to travel
  • Flexible schedule
  • Motivated team player
  • Very good mathematical aptitude
  • Strong client relations
  • Quick learner
  • Workforce development
  • Coaching leadership

Accomplishments

  • Voted "Best in Guest Service" by fellow employees in 2017 (High Achiever Award)
  • Been recognised as a role model for the high level of costumer service ,professionalism and job knowledge.

Certification

Adolphus Training Academy : Certificate in Hospitality

-Personal Liquor License

-Personal Management License (PML)

-Personal Functional License (PFL)

Timeline

Assistant Casino Manager

Metropolitan Gaming - Empire Casino
09.2022 - Current

Gaming Supervisor

Metropolitan Gaming - Empire Casino
08.2020 - 09.2022

Inspector

Caesars Entertainment UK - Empire Casino
08.2019 - 08.2020

Casino Croupier

Caesars Entertainment UK - Empire Casino
01.2015 - 08.2019

Slot attendant/ technician

Caesars Entertainment UK - Empire Casino
01.2015 - 01.2015

Waiter

Adolphus Group
12.2014 - 01.2015

Dental Technician

Sc Ladent SRL
01.2011 - 09.2014

Slot Attendant

WETTPUNKT INTERNATIONAL
04.2009 - 08.2010

Sports Bet Operator

WETTPUNKT INTERNATIONAL
06.2008 - 03.2009

Internet Cafe Operator

SC Liviu-Net SRL
09.2007 - 01.2008

Bachelor of Medicine - Faculty Of Dental Technician

Apollonia University of Iasi

Regulatory Compliance Course

Casino Compliance

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Adrian Alexe