AJAY SINGH
Asian or Asian British - Indian,Leicestershire
Summary
Experienced Night Porter with calm and collected demeanour, excelling in providing top-notch overnight service. Skilled in ensuring safety and comfort for all guests, with knack for resolving issues swiftly and maintaining secure environment. Known for enhancing guest satisfaction through attentive and courteous service.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work history
Night porter
Inter hotels ltd (Hermitage park hotel)
Leicester, Leicestershire
01.2025 - Current
- Managed early morning breakfast setup, improving dining room efficiency.
- Maintained safety and security at night, reporting suspicious persons, activities and hazardous conditions to supervisor.
- Handled over 50 customer calls daily, ensuring effective issue resolution.
Achieved 10% increase in sales through targeted strategies. - Handled keys securely; helped maintain orderliness in all processes.
- Maintained cleanliness of common areas to improve hotel standards.
- Coordinated with day staff about any incidents or issues noted whilst on duty.
- Performed minor maintenance tasks, ensuring smooth hotel operations.
- Ensured security by patrolling premises throughout the night.
- Sorted mail and delivered it to relevant rooms, aiding communication between guests and external contacts.
- Monitored CCTV regularly for maintaining security in the premises.
- Checked fire alarms periodically with utmost vigilance for ensured safety measures within the hotel setting.
- Facilitated room service orders timely; enhanced guest satisfaction levels.
- Settled accounts accurately upon guest checkout, demonstrating attention to detail.
- Conducted regular rounds of the property to ensure safety and security of guests and staff members alike.
- Handled late-night check-ins and check-outs efficiently, providing seamless service.
- Kept records of all actions performed during shift, increasing transparency and accountability among staff members.
- Dealt with emergencies calmly which resulted in minimal disruption in services.
- Responded promptly to guest queries for improved customer relations.
- Avoided overcapacity concerns by ensuring smooth, timely guest relocation.
- Provided excellent customer service for overall guest satisfaction.
- Prepared conference rooms before meetings for smooth business proceedings.
- Solved minor disputes amongst guests peacefully, fostering a harmonious environment.
- Assisted guests with luggage, enhancing their stay experience.
Food and Beverage associate
Barcelona tapas bar and restaurant
London, City of London
06.2024 - 12.2024
- Engaged customers with professional and friendly greetings.
- Educated patrons on menu items, ingredients, and preparation methods.
- Assessed dietary restrictions and common allergies to ensure safety.
- Maintained awareness of current food trends and daily specials.
- Described dishes accurately to enhance appeal.
- Inputted orders and processed payments with precision.
- Handled cash and credit card transactions following established procedures.
- Managed multiple tables efficiently while coordinating with kitchen staff and other servers.
Education
Master's degree - Msc Business with Marketing Management
Northumbria University
London 05.2024 - 05.2025
BE - EXTC Engineering
Rizvi college of Engineering
Mumbai/India 06.2007 - 07.2011
Diploma - EXTC Engineering
BGIT
Mumbai/ India 03.2004 - 05.2006
Skills
- Time management
- Problem solving
- Multitasking
- Communication skills
- Adaptability
- Food safety and sanitation
- Culinary techniques
- Excel proficiency
- PowerPoint proficiency
- Guest relations
- Emergency response
- Food safety
- Cash handling
- Safety management
Languages
English
Fluent
Personal Information
Date of birth: 02/26/85
Affiliations
Playing cricket, Listening music's
Timeline
Night porter
Inter hotels ltd (Hermitage park hotel)
01.2025 - Current
Food and Beverage associate
Barcelona tapas bar and restaurant
06.2024 - 12.2024
Master's degree - Msc Business with Marketing Management
Northumbria University
05.2024 - 05.2025
BE - EXTC Engineering
Rizvi college of Engineering
06.2007 - 07.2011
Diploma - EXTC Engineering
BGIT
03.2004 - 05.2006
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