Aine Lenaghan
Glenavy,Antrim and Newtownabbey
Summary
Legal Secretary equipped with positive attitude and talent for thriving in a busy office environment. Able to manage priorities when required and highly focused with any task in hand.
I have a solid administrative background and have confidence in learning new systems. I have always proved to be flexible in any role i have had in the past to now.
Overview
19
19
years of professional experience
Work History
Legal secretary
Quinn & Solicitors Limited
Magherafelt, Mid Ulster
09.2023 - Current
- Ensure efficient workflow by providing support in the Legal process of purchasing or selling property or land
- Streamline office operations for enhanced productivity with filing systems.
- Improve client relationships with professional communication skills. Liaising with clients, estate agents, solicitors, banks and Land Registry.
- Draft Contracts, letters to third parties, completion statements, bill of costs and applying for Local and Regional Property Certificates, statutory charge searches, transfer deeds together with priority searches contributing to timely completion of cases.
- Accurately transcribe legal dictations, maximising accuracy in documentation processes.
- Facilitate smooth running of legal procedures by scheduling appointments and deadlines.
- Execute general secretarial tasks such as photocopying or scanning, maintaining a well-functioning office space.
- Receive and placed telephone calls to clients and prospective clients.
- Enter new cases into company database.
- Screen telephone calls and forwarded to appropriate departments.
- Manage client files with highest levels of confidentiality and discretion.
- Prepare quotations for prospective clients for conveyancing purposes.
Line manager
South Eastern Health and Social Care Trust
Lisburn, Lisburn and Castlereagh
02.2021 - 06.2023
- Enhanced team productivity by implementing effective communication strategies. Daily emails and telephone calls to team members and discerning whether staff had sufficient support to carry out the tasks need to be carried out.
- Boosted morale with regular motivational meetings and feedback sessions.
- Managed daily operations to ensure smooth workflow and efficiency. day to day training and supervision of fellow Colleagues. This involved supervising the call logging internal system ensuring we meet the demand of our service users.
- Fulfilled company objectives by overseeing line management responsibilities.
- Implemented health and safety protocols to reduce worksite accidents. I was appointed as the fire safety officer which entailed documenting local fire procedures in all trust localities within my own sites. Ensuring that all fire fighting equipment is in working order and escape routes are maintained to the necessary standard.
- Resolved conflicts among team members, fostering a harmonious work environment. This was applied during times of high demand for annual leave.
- Organised work schedules to meet demanding service goals.
- Trained co-workers and new staff, ensuring that they had the necessary information and support network in order to carry out new and challenging taks to the best of their ability. recognizing theor strengths and weakness were possible.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation. This required regular communication with senior members of staff (band 8) reporting staff performance and reporting any issues necessary with the aim of resolving problems for a more positive outcome.
Clerical officer
South Eastern Health and Social Care Trust
Lisburn, Lisburn and Castlereagh
01.2011 - 01.2021
- Provided clerical support to management staff for efficient operations.
- Improved customer satisfaction with courteous telephone manners, taking new referrals from elderly service users for the short term assessment team.
- Executed scanning and photocopying tasks, aiding information distribution.
- Responded to telephone enquiries from service users, trust staff collegues and members of public.
- Maintained client confidentiality by ensuring adherence to GDPR standards across all tasks. This was ensured by maintaining a clean and tidy workstation, changing passwords on a regular basis, applying the trust file destruction policies to my daily tasks, ensurinrg not to discuss, disclose any pateint information at any time both within my hours of work and outside of my working hours
- Input data manually or by scanning documentation using office equipment.
- Answered questions from patients, clinicians and researchers accessing medical records.
- Archived healthcare records for deceased individuals and those meeting specific criteria.
- Recording, maintaining and updating service user data on an excel spreadsheets.
- Manged discharge lists on the relevant trust system whilst working in my role as clerical officer in the discharge hub department, Ulster Hospital. collaborated with the medical professionals in order to update, maintain the discharge lists. This role warranted strict daily deadlines. Meetings were scheduled each morning and afternoon. The Discharge list also mirrored an excel spreadsheet which had to be precise in order to collate and retrieve data when required by senior management.
Cabin crew member
Jet2.com
Belfast , Antrim
02.2006 - 01.2008
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
- Ensured safety regulations compliance for passenger security.
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
- Created a welcoming atmosphere through friendly interactions with passengers.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
- Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
- Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
- Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
- Performed rigorous pre-flight security checks ahead of take off.
- Handled special needs of children, elderly and individuals with disabilities.
Education
GCSEs - English
St Micheals Grammer school
Lurgan, Armagh City Banbridge and Craigavon 06.1997 - 06.1997
GCSEs - Maths
St Michaels Grammer School
Lurgan 06.1997 - 06.1997
GCSEs - Business Studies
St Michaels Grammer School
Lurgan, Armagh City Banbridge and Craigavon 06.1997 - 06.1997
GCSEs - French
St Michaels Grammer School
Lurgan 06.1997 - 06.1997
GCSEs - Irish
St Michaels Grammer School
Lurgan 06.1997 - 06.1997
GCSEs - Spanish
St Michaels Grammer school
Lurgan 06.1997 - 06.1997
GCSEs - Science
St Michaels Grammer school
Lurgan 06.1997 - 06.1997
GCSEs - Religious Studies
St Michaels Grammer school
Lurgan 06.1997 - 06.1997
GCSEs - English Literature
St Michaels Grammer School
Lurgan 06.1997 - 06.1997
A-Levels - Irish
St Dominics Grammer School
Belfast 06.1999 - 06.1999
A-Levels - French
St Dominics Grammer School
Belfast 06.1999 - 06.1999
Skills
- Microsoft office proficient- Word, excel, Outlook
- Interpersonal communication strength
- Data entry efficiency
- Confidentiality assurance
- Client liaison proficiency
- Customer Service
- Administrative support
- Confidentiality
- Document filing
- Professional demeanour
- Spreadsheets
- Digital dictation
- Partner diary management
- Land registry portal applications
- Document management
- Exceptional communication skills
- Word processing
- File opening and closing
- Strict confidentiality
- Fast typing speed
Affiliations
- Music, Fitness and well being.
Timeline
Legal secretary
Quinn & Solicitors Limited
09.2023 - Current
Line manager
South Eastern Health and Social Care Trust
02.2021 - 06.2023
Clerical officer
South Eastern Health and Social Care Trust
01.2011 - 01.2021
Cabin crew member
Jet2.com
02.2006 - 01.2008
A-Levels - Irish
St Dominics Grammer School
06.1999 - 06.1999
A-Levels - French
St Dominics Grammer School
06.1999 - 06.1999
GCSEs - English
St Micheals Grammer school
06.1997 - 06.1997
GCSEs - Maths
St Michaels Grammer School
06.1997 - 06.1997
GCSEs - Business Studies
St Michaels Grammer School
06.1997 - 06.1997
GCSEs - French
St Michaels Grammer School
06.1997 - 06.1997
GCSEs - Irish
St Michaels Grammer School
06.1997 - 06.1997
GCSEs - Spanish
St Michaels Grammer school
06.1997 - 06.1997
GCSEs - Science
St Michaels Grammer school
06.1997 - 06.1997
GCSEs - Religious Studies
St Michaels Grammer school
06.1997 - 06.1997
GCSEs - English Literature
St Michaels Grammer School
06.1997 - 06.1997
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