Ruyi (Rose) Liu
London
Summary
Experienced in legal consulting and B2B business development, with strong teamwork abilities and effective communication with senior executives. Demonstrates excellent customer service skills and proficiency in database operations. Proactive and challenge-driven, with a strong execution mindset and adaptive communication skills to achieve breakthroughs from zero to one.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Business Development Consultant
3CS Corporate Solicitors Limited
London, UK
11.2024 - 04.2025
- Client development and maintenance: explore potential clients through different marketing tools such as brochures, events, presentations or referrals and maintain existing clients, including individuals and corporate clients, with a total of about 500 clients in total
- Business consultation: explore clients' business pain points and needs, visit clients on a regular basis, and provide them with independent and personalised legal and business advice.
- Empowerment: establishing in-depth and long-term relationships with clients, helping them integrate into the local business community, integrating industry resources, and assisting clients with a full range of services from company registration to recruitment through online and offline forms
- Positive feedback: timely follow-up on clients' potential needs and on-going cases through phone calls or e-mails, and timely communication with the team, and provide timely feedback to the team to adjust the corresponding strategies. Client satisfaction rate reaches over 95%, repurchase rate and referral rate continue to grow
- Performance: within half a year, my team and I have successfully signed contracts with many Fortune 500 companies, including the overseas R&D department of a car company, a listed financial futures company, and a large-scale insurance company. The results of the work have been recognised by the senior management of the team.
Client Relations Consultant
3CS Corporate Solicitors Limited
London, UK
07.2023 - 11.2024
- Daily client reception: receiving visitors, providing legal advice, taking meeting notes, and handling emails to and from clients.
- Assistance to litigators: assisting litigators in transmitting documents prior to court, and following up on the progress of cases.
- Managing financial and legal systems: managing and assisting in calculating hourly rates for solicitors, and tracking the progress of different types of cases in real time; assisting financial team with budgetary control, timely reviews and analyses
- Event planning: assisting in the planning of legal seminar activities and collecting feedback results. Proficient in using online meeting software such as Zoom and Team.
- Complaint handling: resolved conflicts with clients through effective negotiation and dispute resolution techniques.
- Translation of documents: translating weekly newsletters on different law topics selected by directors and senior solicitors.
Marketing Consultant
Nourish London
London, UK
11.2021 - 06.2022
- Competitive analysis: analysed market trends, product positioning, user requirements and functional architecture of Nourish London, compared competing products, proposed suggestions for improvement, and complied product experience reports.
- Market expansion: assisted the brand to enter the Chinese market, including B2B and B2C business negotiations, obtain the brand's trademark authorization on China's retail platform.
- Digital marketing: Independently designed social media activities for Nourish London’s Chinese market, including designing posters, creating and editing promotional videos and promoting event products.
- Bilingual business communication: kept in touch with UK suppliers through emails and the interactive platform.
Education
Master of Science - Leadership & Development
King’ s College London
09.2022 - 12.2023
Bachelor of Science - Business Management
University of Sheffield
09.2019 - 06.2022
Skills
- Microsoft Office
- Excellent communication
- B2B sales experience
- Digital marketing
- Customer liaison
- Proposal writing
- Business analysis
- Critical decision making
Activities
- Volunteer Mentor, King’s College London, 02/2024, Provided career advice to graduating alumni in the 'King’s Connect Mentoring Meet-Up' event, including tips on using LinkedIn, interview guidance, and networking advice., Consulted with a total of 10 alumni in person within 3 hours, the students mainly from Asia and Africa., Obtained King's Alumni Volunteer Qualification.
- Invited Speaker, Zhihu, 06/2023, Have been invited to participate in the recording of Zhihu Platform's 'Professionals' online column in the college entrance examination season 2023, and discussed the hot topic of 'Anthropology, sociology and history, are they unemployable after graduation?' with three famous Chinese professors and experts in culture and history., The programme gained over 10,000 views and highly attracted the attention of Chinese high school students.
Timeline
Business Development Consultant
3CS Corporate Solicitors Limited
11.2024 - 04.2025
Client Relations Consultant
3CS Corporate Solicitors Limited
07.2023 - 11.2024
Master of Science - Leadership & Development
King’ s College London
09.2022 - 12.2023
Marketing Consultant
Nourish London
11.2021 - 06.2022
Bachelor of Science - Business Management
University of Sheffield
09.2019 - 06.2022
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