Aimee Leconte
Houghton Regis,Bedfordshire
Summary
Astute Claims Handler achieving fair customer outcomes through focused claims handling, processing and resolution. Organised and methodical to manage high-volume caseloads within target settlement timeframes. Meticulous and accurate in documentation for reliable reference.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Claims Handler
Motor Insurers Bureau
Milton Keynes, Buckinghamshire
09.2017 - Current
- Ensured customer satisfaction by promptly resolving claims disputes.
- Managed complex insurance claims for successful resolution.
- Achieved efficient claim processing with meticulous attention to detail.
- Processed outstanding claims to reduce backlog and improve efficiency.
- Fostered positive relationships with clients through excellent communication skills.
- Handled all claims and communications within established service level agreements.
- Kept clients well-informed of claim updates and case progress.
- Achieved positive claim outcomes through careful case management.
- Gathered, recorded, and distributed complete documentary evidence.
Litigation Executive
TUI Group
Luton , Bedfordshire
08.2015 - 09.2017
- Managed complex litigation cases, ensuring streamlined processes.
- Resolved disputes quickly by effective negotiation tactics.
- Prepared court documents meticulously for successful case presentation.
- Secured favourable outcomes with thorough research and preparation.
Customer Claims Advisor
TUI Group
Luton, Bedfordshire
08.2011 - 08.2015
Travel advisor
Thomas Cook
Milton Keynes, Buckinghamshire
09.2010 - 08.2011
- Improved customer satisfaction by providing in-depth travel advice.
- Enhanced company reputation for efficient customer service with prompt responses to queries.
- Streamlined booking procedures to improve client experience.
- Designed detailed itineraries, resulting in a boost in sales.
Cabin crew member
Thomson Airways
Luton, Bedfordshire
03.2010 - 09.2010
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
- Ensured safety regulations compliance for passenger security.
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
Education
BTEC Travel & Tourism Level 3 - Travel & Tourism
Barnfield College
09.2006 - 07.2008
GCSEs -
Lea Manor Highschool
Luton 09.2001 - 07.2006
Skills
- Time management
- Customer-focused
- Leadership
Timeline
Claims Handler
Motor Insurers Bureau
09.2017 - Current
Litigation Executive
TUI Group
08.2015 - 09.2017
Customer Claims Advisor
TUI Group
08.2011 - 08.2015
Travel advisor
Thomas Cook
09.2010 - 08.2011
Cabin crew member
Thomson Airways
03.2010 - 09.2010
BTEC Travel & Tourism Level 3 - Travel & Tourism
Barnfield College
09.2006 - 07.2008
GCSEs -
Lea Manor Highschool
09.2001 - 07.2006
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