Aidan Grace
Flitwick,Bedford
Summary
Dedicated professional with extensive expertise in customer service and mechanical knowledge, specialising in vehicle diagnostics and repairs. Proven ability to manage customer inquiries, bookings, and follow-ups efficiently through both phone and email communication. Skilled in stock tracking, restocking, and maintaining product displays while ensuring seamless cash register operation and payment processing. Thrives in fast-paced environments with a strong focus on team collaboration, problem-solving, and team building. Committed to leveraging skills in diagnosing mechanical issues to enhance operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work history
Store Assistant
Aldi
Flitwick
01.2023 - 01.2025
- Provided excellent customer service by assisting customers with product inquiries, purchases, and returns.
- Managed stock levels, including restocking shelves, organising displays, and ensuring products were accessible to customers.
- Operated cash registers, processed payments, and handled customer transactions efficiently and accurately.
- Maintained store cleanliness by ensuring aisles and storage areas were free of clutter, organised, and safe.
- Worked collaboratively with the team to ensure a high standard of store presentation and service.
- Consistently met or exceeded store performance goals, including sales targets and customer satisfaction.
- Recognised for strong teamwork and reliability in handling high-volume shopping hours.
- Demonstrated dedication by still attending work despite personal issues or illness, consistently performing at my best.
- Supported colleagues during peak hours.
- Followed standard operating procedures, strictly enforcing company policies and standards.
- Increased sales through suggestive selling techniques.
- Improved product availability by effectively restocking shelves.
- Followed standard operating procedures strictly enforcing company policies and standards.
Mechanic
GPG Auto Service
01.2020 - 01.2023
- Provided mechanical services for a variety of vehicles, diagnosing issues, performing repairs, and ensuring timely delivery of services.
- Delivered excellent customer service by explaining repair needs and options to clients in clear, understandable terms.
- Managed customer phone inquiries, booked appointments, and followed up to confirm service details.
- Collaborated with the service team to ensure all jobs were completed to high standards and within set deadlines.
- Maintained accurate service records and documentation for each customer, ensuring compliance with safety and industry standards.
- Successfully handled high volumes of customer bookings and service requests, maintaining a high customer satisfaction rate.
- Received positive feedback from clients for clear communication and professional demeanour.
- Contributed to the growth of the business by recommending additional services based on customer needs.
- Installed new car parts for extended vehicle longevity.
- Enhanced vehicle functionality by performing comprehensive engine repairs.
- Carried out scheduled and routine maintenance on small and large vehicles.
- Worked with customers to assess vehicle issues and document vehicle symptoms.
Education
GCSEs - English, Maths, German, Geography, Drama, History
Redbourn Upper School
Flitwick, Central BedfordshirePerforming Arts - Merit
Bedford College
Bedford 09/2020 - 05/2022
Skills
- Customer service
- Mechanical knowledge
- Vehicle diagnostics
- Repairs
- Managing customer inquiries
- Bookings
- Follow-ups
- Phone communication
- Email communication
- Stock tracking
- Restocking
- Maintaining product displays
- Cash register operation
- Payment processing
- Fast-paced environment experience
- Team collaboration
- Diagnosing mechanical issues
- Problem-solving
- Team building/team player
Timeline
Store Assistant
Aldi
01.2023 - 01.2025
Mechanic
GPG Auto Service
01.2020 - 01.2023
GCSEs - English, Maths, German, Geography, Drama, History
Redbourn Upper School
Performing Arts - Merit
Bedford College
09/2020 - 05/2022
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