Ahmed Asiedu
Manchester,Greater Manchester
Summary
Reliable professional with keen sense of vigilance, seeking to transition into Security Officer role. Demonstrates strong communication and problem-solving skills, paired with calm demeanour in high-pressure situations. Committed to ensuring safety and security, fostering secure environment for all.
Reliable and proactive, bringing strong observational skills and calm demeanour. Skilled in conflict resolution and maintaining secure environments, with focus on customer service. Dedicated to contributing to safety and security of [Desired Position] role.
Skilled Security Officer with knack for maintaining safe and secure environments. Successfully managed diverse security challenges by swiftly assessing situations and implementing appropriate measures. Known for enhancing site safety, reducing incidents, and building solid relationships with team members and clients.
Possessing significant experience in security management and risk assessment. Capable of enhancing security procedures and ensuring compliance with all relevant regulations. Specialised in implementing innovative security solutions, creating safe environments, and minimising potential threats.
Knowledgeable about maintaining safety and security in various environments. Strong communication and observational skills, with calm and composed demeanour during emergencies. Ready to use and develop attention to detail, problem-solving, and interpersonal skills in [Desired Position] role.
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Dependable in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Careful security professional with physical and verbal abilities to manage incidents and restore order. Focused on prevention first and control second, with care for health, safety and wellbeing of personnel. Trained in remote and direct monitoring techniques.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Security Officer/post Room Attendant
Mitie Security
Manchester, Cheadle
2016.07 - 2025.11
- Managed lost property system effectively, returning items to rightful owners promptly.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Ensured smooth traffic flow in the car park by directing vehicles efficiently.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Patrolled premises regularly, contributing to a safe work environment.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Upheld strict access controls for ensuring building security.
- Coordinated with other officers on shift changes smoothly and effectively.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Identified safety risks by analysing reports and camera footage.
- Investigated alarms and incidents with rigorous evidence collection.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Eliminated unauthorised access through effective employee and visitor screening.
- Trained new members of the security team, raising overall team performance levels.
- Worked in security control room to continuously monitor CCTV feeds.
- Assisted HR during termination processes, ensuring employee departures were conducted peacefully.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
- Remained flexible in rapidly moving environment and adapted to developing situations.
- Inspected access points for signs of tampering and secured against misuse.
- Created hazard-free environment by reporting on building damage and irregularities.
- Employed covert surveillance to monitor individuals and gather evidence of violations.
- Managed lost property cases effectively by following proper procedures; enhanced trust factor among guests.
Security Officer
Cordant Security
Manchester, Greater Manchester
2016.04 - 2016.06
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Coordinated with other officers on shift changes smoothly and effectively.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Managed lost property system effectively, returning items to rightful owners promptly.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Patrolled premises regularly, contributing to a safe work environment.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Trained new members of the security team, raising overall team performance levels.
- Upheld strict access controls for ensuring building security.
Cleaning manager
TC Facilities Management
Manchester, Greater Manchester
2015.01 - 2016.05
- Led team meetings to discuss improvements in cleaning methods.
- Took charge of stock supplies, ensuring availability when needed.
- Monitored use of cleaning materials, reducing unnecessary wastage.
- Scheduled periodic maintenance checks for cleaning equipment, avoiding unexpected breakdowns.
- Collaborated with management in recruitment and training of new staff members.
- Implemented effective cleaning strategies, achieving optimal results.
- Fostered positive relationships with clients through strong communication skills.
- Coordinated with other staff members for streamlined operations.
- Maintained a clean, safe environment by supervising daily cleaning tasks.
- Resolved customer complaints promptly with active listening and problem-solving skills.
- Provided training on sanitation practices to new cleaners.
- Delegated tasks among team members for efficient workflow.
- Managed the timely completion of tasks to maintain cleanliness and orderliness.
- Scheduled shifts based on seasonal demands and staff availability.
- Recruited high-performing, reliable staff for improved team productivity.
- Prepared reports regarding cleaning operations, keeping management informed about issues or concerns.
- Ensured highest hygiene standards for client satisfaction.
- Assessed performance of cleaners, providing feedback for improvement.
- Developed rotas considering cleaner's preferences and company needs.
- Maintained efficiencies during busy seasons, providing sickness and holiday cover for staff absence.
- Resolved client issues relating to cleanliness with positive outcome.
- Enabled seamless running of service by constantly monitoring cleaning material supplies and promptly reordering low-stock items.
- Facilitated smooth and effective cleaning operations for [Number] [Type] sites across [Location].
- Trained [Number] staff in [Type] and [Type] techniques.
- Guided, coached and managed a team of [Number] cleaning staff, including [Number] direct and [Number] indirect reports.
- Drove continuous improvement by monitoring and analysing customer trends and adapting service offerings.
- Delivered exceptional client service boosting satisfaction levels by [Number]%.
- Led initial consultation with clients to gain accurate understanding of cleaning needs.
- Ensured accurate billing, preparing reports on account status in [Software].
- Scheduled work shifts to meet cleaning needs and staffing requirements.
- Inspected cleaning quality to achieve pristine standards.
- Oversaw cleaning for multiple clients and sites.
- Acted as point of contact and motivation for employees.
- Reported on accidents and investigated incidents to protect staff safety.
- Looked for ways to increase quality of cleaning services.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Guided staff to handle chemical solutions in line with COSHH.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Used excellent problem-solving skills to quickly resolve issues.
- Specialised in office and retail cleaning services.
- Planned schedule to maximise bookings and deliver deep cleans.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Reviewed work schedules to enhance efficiencies.
- Minimised wastage by promoting appropriate use of equipment and materials.
- Delivered constructive feedback to improve cleaning staff performance.
- Evaluated employees regularly to assess performance and provide feedback.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Liaised with clients to provide quotes and determine cleaning needs.
- Received and resolved customer complaints escalated by staff.
- Maintained excellent health and safety standards for continued compliance.
- Actioned customer feedback to promote continued service improvement.
- Briefed and motivated staff to deliver daily operational requirements.
- Facilitated communication and collaboration across departments.
- Kept appropriate stock levels to meet operational needs.
- Forged working relationships with suppliers and negotiated purchasing conditions.
- Devised activity and service plans to meet customer requirements.
- Directed and supervised front-of-house operations, upholding company standards.
- Tracked expenses and business outgoings to remain within cashflow targets.
- Forecasted long-term business objectives.
- Oversaw bookings with accurate calendar management.
- Executed data-driven sales and marketing strategies to boost revenue.
- Stored transaction information securely for thorough financial reference.
- Deescalated internal conflict and implemented motivational techniques.
- Monitored industry trends, adapting services to suit consumer demand.
- Established competitive pricing strategies to augment sales.
- Organised continuous facilities cleaning, minimising risk and maintaining professional appearance.
Education
GCSEs - English, Mathematics History, Religion and culture
Ahmadiyya Secondary School
Kumasi/Ghana 1981.01 - 1985.12
Skills
- Responsive communication
- Risk assessment
- Body search procedures
- ID verification process
- Customer service dedication
- Crowd control strategies
- Public relations acumen
- CCTV operation knowledge
- Security equipment handling
- Decision-Making under stress
- Metal detector usage
- Baggage inspection techniques
- Alertness and awareness
- Anti-Terrorism tactics
- Vehicle inspection techniques
Affiliations
- Reading, walking, watching Television and Music
Languages
English
Upper intermediate