Agatha Christie
Aberdeenshire,Whitehills
Summary
Enthusiastic young individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and customer service through 5 years working experience. Motivated to learn, grow and excel in you're business. Talented problem-solver managing workloads. Professional and welcoming in creating upbeat work environment Past language experience in conversational Russian, however working to improve to a fluent standard.
Overview
5
5
years of professional experience
Work history
Customer Service Advisor
Certas Energy
Buckie, Moray
11.2022 - Current
- Drive sales and retention of new and existing clients in the aim of maximising satisfactory customer service and sales.
- Run stock reports and regular stock counts.
- Working in a faced paced environment facing new challenge's everyday for a large clientele
- Scheduling and organising offshore oil distribution in liaison with Captian engineers and port agents.
- Arranging exporting paperwork
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Front of House Manager
Seafield Arms Whitehills
Whitehills, Scotland
06.2022 - 10.2022
- Training up new staff members, to professional standard whilst also teaching role management, time management, values and beliefs of business.
- Resolved customer complaints, in a proficient and polite manor.
- Accomplished multiple tasks in a short time frame, where i learned importance of time management and multi-tasking.
- Ensured all customers and clients were welcomed and hosted for in a professional manor
- Ensured the safety of staff and customers while on duty, adhering to all health and safety requirements, including food hygiene regulations.
- Improved customer service experiences to facilitate organic growth and loyalty.
Shop Assistant
Premier Whitehills
Whitehills, Scotland
04.2020 - 07.2020
- Processed incoming orders and organised new stock.
- Welcomed customers entering store and offered assistance with requirements.
Administrator School Placement
Alexander George & Co
Banff, Scotland
11.2018 - 11.2018
- Completed Day-to-day tasks such as, answering calls from clients and potential clients
- Evaluated all office documentation and filed and stored it accordingly.
- Through this work experience , i was able to extend my knowledge on multiple software packages such as word, excel, powerpoint and access.
- Coordinated communications, registration, recordkeeping and other administrative functions.
- Applied administrative and analytical skills for day-to-day operational activities.
- Maintained excellent attendance record, consistently arriving to work on time
Education
HNC - Sociology And Politics
Moray College
Elgin, Scotland07-2022
HNC - Public Relations
North East Scotland College
Aberdeen, Scotland07-2021
SQA National Higher - Business Management
Banff Academy
Banff, Scotland08-2020
SQA National Units - Economics
Banff Academy
Banff Scotland05-2020
SQA National Higher - Religious, Moral And Philosophical Studies
Banff Academy
Banff, Scotland08-2020
Scottish National 5 - Administration
Banff Academy
Banff, Scotland08-2019
Scottish National 5 - English
Banff Academy
Banff, Scotland08-2019
National 4 - Maths And Biology
Banff Academy
Banff, Scotland08-2019
Skills
- Health and safety awareness
- Sales enquiry handling
- Customer service expert
- Excel proficiency
- Managment
Timeline
Customer Service Advisor
Certas Energy
11.2022 - Current
Front of House Manager
Seafield Arms Whitehills
06.2022 - 10.2022
Shop Assistant
Premier Whitehills
04.2020 - 07.2020
Administrator School Placement
Alexander George & Co
11.2018 - 11.2018
HNC - Sociology And Politics
Moray College
HNC - Public Relations
North East Scotland College
SQA National Higher - Business Management
Banff Academy
SQA National Units - Economics
Banff Academy
SQA National Higher - Religious, Moral And Philosophical Studies
Banff Academy
Scottish National 5 - Administration
Banff Academy
Scottish National 5 - English
Banff Academy
National 4 - Maths And Biology
Banff Academy
Similar Profiles
Mark BarlowMark Barlow
Router at Certas EnergyRouter at Certas Energy
ROBERT BROWNROBERT BROWN
Field Operations Technician at Fly Wheel Energy, Merit Energy, BHP Billiton and Chesapeake EnergyField Operations Technician at Fly Wheel Energy, Merit Energy, BHP Billiton and Chesapeake Energy
Tony KellyTony Kelly
Asset Inspector,pole Nailing at Energex ,Ergon Energy,Evo Energy, Essential EnergyAsset Inspector,pole Nailing at Energex ,Ergon Energy,Evo Energy, Essential Energy
Brooke StrachanBrooke Strachan
Support worker at CornerstoneSupport worker at Cornerstone
Katie McIntoshKatie McIntosh
Casual Pupil Support Assistant at Aberdeen City CouncilCasual Pupil Support Assistant at Aberdeen City Council