Winifred Ussher

• Handled high‑volume customer enquiries relating to tax, payments, and government services.
• Updated sensitive customer records accurately across multiple internal systems.
• Logged information and processed updates with strong attention to detail.
• Worked independently to resolve issues while maintaining confidentiality.
• Managed time effectively in a fast‑paced environment.

• Managed inbound enquiries relating to council tax, payments, and welfare support.
• Provided clear, empathetic guidance to residents in complex or sensitive situations.
• Maintained accurate records across multiple internal systems.
• Resolved customer queries efficiently while maintaining professionalism.
• Worked effectively under pressure while handling high call volumes.

• Delivered high-quality customer service in busy event and hospitality environments.
• Responded to customer enquiries and resolved issues promptly.
• Worked collaboratively within teams to ensure smooth service delivery.
• Maintained health and safety standards in high‑traffic environments.

• Assisted customers with travel bookings, itinerary planning, and enquiries.
• Provided personalised travel advice to meet customer needs.
• Handled phone and email enquiries professionally and efficiently.
• Maintained accurate booking and payment records.