Afroz Muhammed Jaleel
Norbury,Greater London
Summary
A reliable, safety-focused individual with a strong background in customer service, logistics, and healthcare support within the UK. After completing a Master’s degree in International Business, I transitioned into full-time healthcare work with the NHS, where I developed excellent communication skills, resilience, and the ability to perform under pressure.
Now seeking to build a long-term career in public transport with Go-Ahead London, I bring a disciplined work ethic, proven customer-facing experience, and a genuine commitment to delivering high-quality service and safety for all passengers. My previous roles have equipped me with valuable experience in shift-based, fast-paced environments, along with strong cultural awareness and empathy gained through working with diverse communities.
Additionally, I have hands-on experience in both urban and long-distance driving in the UK and India. I am a quick learner, fully committed to undertaking PCV and CPC training, and highly motivated to uphold the professional standards expected in the public transport sector.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Health Care Support Worker
Croydon University Hospital
Croydon
11.2024 - Current
- Provided hands-on care and support to patients in busy clinical environment.
- Maintained patient dignity, confidentiality, and safety consistently.
- Collaborated with multidisciplinary teams while communicating effectively under pressure.
- Demonstrated strong timekeeping skills, empathy, and situational awareness.
- Attended mandatory training courses on regular basis to keep skills updated.
Health care assistant
Care Agencies
Croydon
10.2023 - 11.2024
- Supported elderly and vulnerable clients with daily tasks and mobility assistance
- Assisted in patient care, improved comfort and well-being.
- Coordinated activities that encourage social interaction amongst residents within care home setting to foster sense of community spirit among them .
- Developed patience and person-centred support through agency roles during study
Poundstretcher
Sales Assistant
Stratford, Newham
07.2023 - 10.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted customers, restocked shelves, and managed till operations
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Customer Service and Export Executive
Shipment Solutions
Ernakulam,India
06.2021 - 05.2023
- Resolved complex customer issues through direct communication, including phone, email and online chats, while ensuring high levels of satisfaction and timely follow-ups
- Conducted customer meetings to address complaints and logistics-related concerns, building strong relationships and exceeding service targets
- Supported team collaboration by assisting colleagues during challenging calls and maintained service excellence through consistent adherence to company policies and protocols
- Implemented real-time shipment tracking software and optimized container and consolidated cargo movements to ensure timely and efficient deliveries
- Reduced overall logistics costs by negotiating favorable freight contracts and designing cost-effective transportation strategies
- Coordinated with truckers, carriers, freight forwarders, and international regulators to streamline cross-border cargo movement while adhering to all regulatory requirements
Education
MSc - International Business
Ulster University
London, United Kingdom 05.2023 - 08.2024
Bachelor of Business Administration - Business Administration
KMEA College of Arts And Science, MG University
Ernakulam, India 06.2018 - 07.2021
Skills
- UK Full Driving Licence obtained Feb 2025
- Indian Driving Licence since 2018, driven full-time before arriving in UK
- Active UK driving experience since 2023, initially on international licence
- Comfortable with varied routes, urban driving, and early/late travel
- Passionate about driving and vehicle care
- Safe and confident driver with strong spatial and traffic awareness
- Over 6 years of total driving experience (UK & international)
- Strong background in customer service and public interaction
- Excellent communication and teamwork skills
- High attention to safety, detail, and operational procedures
- Flexible with working hours including nights, weekends, and holidays
Additional Information
VISA & PERSONAL NOTES
- Currently on Postgraduate Work Visa (Graduate Route) valid until September 2026- Planning visa switch to Dependent Visa post-marriage in 2025- Fully eligible to work full-time in the UK
References Available upon request.
Timeline
Health Care Support Worker
Croydon University Hospital
11.2024 - Current
Health care assistant
Care Agencies
10.2023 - 11.2024
Poundstretcher
Sales Assistant
07.2023 - 10.2023
MSc - International Business
Ulster University
05.2023 - 08.2024
Customer Service and Export Executive
Shipment Solutions
06.2021 - 05.2023
Bachelor of Business Administration - Business Administration
KMEA College of Arts And Science, MG University
06.2018 - 07.2021
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