Adrianna Paradowska
Hull
Summary
Dedicated professional specialising in customer service and mortgage operations. Experienced in processing additional borrowing applications, reviewing documentation, resolving customer queries and complaints, and ensuring compliance with regulatory and internal requirements. Strong communicator with excellent attention to detail and a proven ability to manage cases efficiently while delivering outstanding customer service. Committed to enhancing operational efficiency and customer satisfaction in future roles.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work history
Mortgage Customer Support
Barclays
Liverpool
2022.08 - Current
- Process online additional borrowing mortgage applications from submission through to completion
- Review applications and supporting documents to ensure accuracy and compliance with lending policies
- Liaise with customers to request additional information and to provide updates
- Work collaboratively with colleagues to ensure applications are processed accurately and within service level agreements
Moment Banker
Barclays
Liverpool
2019.04 - 2022.08
- Delivered excellent customer service, while supporting customers with their everyday banking needs
- Identified customer needs and referred them to appropriate specialist products and services departments
- Resolved customer queries efficiently while complying with regulations and internal procedures
- Logged, investigated and resolved customer complaints
Customer Assistant
Shell UK
Liverpool
2017.09 - 2018.03
- Regularly updated shift control sheet and balanced till at end of day, maintaining accurate records.
- Handled and resolved complaints to ensure positive outcome for customers and the store
- Maintained clean and organised workspace to ensure efficient service.
- Trained new cashiers on store policies and procedures to maintain standards.
Consultant
Polish Advice Centre
Liverpool
2015.10 - 2017.08
- Researched policies and procedures to provide accurate guidance to clients
- Made phone calls and communicated with external agencies to resolve clients enquiries and issues
- Drafted letters, appeals and formal correspondence for clients
- Coordinated appointments and planned daily work to meet case timelines
Education
Bachelor of Arts - Law
University of Liverpool
Liverpool 2014.09 - 2018.12
Skills
- Mortgage administration
- Problem solving
- Case management
- Time management
- Complaints handling
- IT proficiency
References
References available upon request.
Timeline
Mortgage Customer Support
Barclays
2022.08 - Current
Moment Banker
Barclays
2019.04 - 2022.08
Customer Assistant
Shell UK
2017.09 - 2018.03
Consultant
Polish Advice Centre
2015.10 - 2017.08
Bachelor of Arts - Law
University of Liverpool
2014.09 - 2018.12