Wiktoria Budzen
Bristol
Summary
A personable, bilingual, motivated and reliable professional with a background in Civil Service, Finance and Mortgage Administration. Possessing a strong work ethic and positive "can do" attitude. Able to adapt quickly to fast-paced environments, take on varied tasks with enthusiasm and consistently deliver high standards while prioritising customer satisfaction and upholding the organisations reputation.
Overview
7
7
years of professional experience
Work history
Fines Officer
H M Courts & Tribunals
Newport
2023.11 - Current
- Communicate with offenders via email and phone to facilitate necessary information exchange.
- Manage sensitive information and paperwork handed by the court to ensure compliance and accuracy.
- Conduct thorough assessments of individual financial situations to identify suitable payment options.
- Enforce regulations and impose penalties on offenders to uphold standards and ensure compliance.
- Leveraged exceptional technology knowledge to create and interpret data spreadsheets.
- Conducted thorough intelligence checks using various government facilities to ensure accurate analysis and reporting.
- Deliver updates on sensitive information regarding offenders to facilitate informed decision-making within teams.
Customer Service Executive
MotoNovo Finance
Cardiff
2023.04 - 2023.11
- Support customers throughout vehicle finance journey via email and phone to foster understanding and confidence in financing options.
- Coordinated payment agreements and processed full payments using financial software to maintain accurate customer accounts.
- Inquired about various interest rates and options to optimise financial decision-making.
- Administer vehicle finance applications to facilitate timely approvals and support customer acquisition.
- Utilised advanced financial analysis techniques to assess affordability and analyse credit information, enhancing risk management strategies.
- Facilitated underwriting processes by assessing risk factors and determining policy eligibility.
- Maintain customer details to ensure accuracy and consistency across records.
Mortgage Administrator
Target Group
Newport
2019.05 - 2022.11
- Provide comprehensive support in mortgage administration using email and phone, ensuring efficient processing of client inquiries and applications.
- Explained various mortgage products and processes, detailing eligibility criteria, application procedures, and repayment options.
- Verify and maintain accurate documentation to support operational efficiency and compliance.
- Facilitated liaison with lenders, brokers, and solicitors to ensure seamless communication throughout the transaction process.
- Managed diverse financial scenarios for individuals,
- Conduct training sessions for new colleagues in a classroom setting to enhance team competence and integration.
- Manage sensitive paperwork while ensuring timely sorting.
Education
A-Levels - Information and Technology, Psychology, Health and Social Care and Welsh Baccalaureate
Newport High School
Newport 09/2017 - 05/2019
GCSEs - Ten GCSE's including Mathematics, Numeracy, English and Science.
Newport High School
Newport 09/2015 - 06/2017
Skills
- Administration
- Finance
- Mortgage Administration
- Communication
- Negotiation
- Decision Making
- Bilingual
- Teamwork
- Advanced Proficiency in Microsoft Office
- Crime Detection and Prevention
Languages
Polish
Native
English
Fluent
Timeline
Fines Officer
H M Courts & Tribunals
2023.11 - Current
Customer Service Executive
MotoNovo Finance
2023.04 - 2023.11
Mortgage Administrator
Target Group
2019.05 - 2022.11
A-Levels - Information and Technology, Psychology, Health and Social Care and Welsh Baccalaureate
Newport High School
09/2017 - 05/2019
GCSEs - Ten GCSE's including Mathematics, Numeracy, English and Science.
Newport High School
09/2015 - 06/2017