ADEMOLA ADARAMODU
Business Analyst
London
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Business Analyst (Contract)
Almond Careers
London
05.2023 - Current
- Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Gathered and documented requirements for projects.
- Analyzed market, technology and industry to keep current on trends.
- Used both qualitative and quantitative analysis techniques frequently.
Customer Service Agent
Teleperformance UK (Department for Works and Pensions)
Manchester
01.2023 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Business Analyst (Volunteer)
Wunmtrex Consulting Company
Ontario
04.2021 - 11.2022
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Performed gap analysis to identify areas of improvement.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
Market Research Analyst
Rent Equipment Now, Kingston University
Kingston upon Thames
01.2021 - 03.2021
- Developed and implemented procedures for identifying advertising needs
- Measured effectiveness of marketing, advertising and communications programs and strategies
- Remained fully informed on market trends, other parties' research and implementation of best practices
- Evaluated programme methodology and key data to ensure data accuracy and the angle of the release was correct
- Managed and executed all phases of a market research study: questionnaire and discussion guide design, programming, fieldwork coordination, moderation, research analysis of the data and preparation of consultative reports.
CUSTOMER SERVICE AGENT
Jodlatun Enterprise Limited
Ibadan
12.2016 - 09.2020
- Facilitated communications through management of inbound and outbound customer calls.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Master of Science - MPH in Environmental Health Science
University of Ibadan
Nigeria 09.2021 - Current
Master of Science - International Business Management With Pmgmt
Kingston University London
United Kingdom 09.2020 - 09.2021
Bachelor of Arts - Environmental Management
University of Manchester
United Kingdom 09.2013 - 09.2016
Skills
Verbal and written skills
Critical thinking skills
Problem solving skills
Communication skillsLeadership skills
Analytical Skills
Strategic planning
Business process mapping
Marketing research
Accomplishments
- Achieved a 3rd position in the globally recognized ELEVATE programme in ‘The Side Hustle Showcase competition winning prize money of £500 Kingston University (2021)
- HSK1 Exam
- Achieved a Gold Award recognition certificate at Kingston University for the most enterprising student during extra-curricular activities whilst learning (2021).
Certification
PRINCE2 Foundation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Business Analyst (Contract)
Almond Careers
05.2023 - Current
ECBA
05-2023
IIBA Member
05-2023
Customer Service Agent
Teleperformance UK (Department for Works and Pensions)
01.2023 - Current
Master of Science - MPH in Environmental Health Science
University of Ibadan
09.2021 - Current
Business Analyst (Volunteer)
Wunmtrex Consulting Company
04.2021 - 11.2022
PRINCE2 Foundation
01-2021
Market Research Analyst
Rent Equipment Now, Kingston University
01.2021 - 03.2021
Master of Science - International Business Management With Pmgmt
Kingston University London
09.2020 - 09.2021
CUSTOMER SERVICE AGENT
Jodlatun Enterprise Limited
12.2016 - 09.2020
Bachelor of Arts - Environmental Management
University of Manchester
09.2013 - 09.2016