ADEMOLA ADARAMODU
Business Analyst
London
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Business Analyst (Contract)
Almond Careers
London
05.2023 - Current
- Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Gathered and documented requirements for projects.
- Analyzed market, technology and industry to keep current on trends.
- Used both qualitative and quantitative analysis techniques frequently.
Customer Service Agent
Teleperformance UK (Department for Works and Pensions)
Manchester
01.2023 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Business Analyst (Volunteer)
Wunmtrex Consulting Company
Ontario
04.2021 - 11.2022
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Performed gap analysis to identify areas of improvement.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
Market Research Analyst
Rent Equipment Now, Kingston University
Kingston upon Thames
01.2021 - 03.2021
- Developed and implemented procedures for identifying advertising needs
- Measured effectiveness of marketing, advertising and communications programs and strategies
- Remained fully informed on market trends, other parties' research and implementation of best practices
- Evaluated programme methodology and key data to ensure data accuracy and the angle of the release was correct
- Managed and executed all phases of a market research study: questionnaire and discussion guide design, programming, fieldwork coordination, moderation, research analysis of the data and preparation of consultative reports.
CUSTOMER SERVICE AGENT
Jodlatun Enterprise Limited
Ibadan
12.2016 - 09.2020
- Facilitated communications through management of inbound and outbound customer calls.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Master of Science - MPH in Environmental Health Science
University of Ibadan
Nigeria 09.2021 - Current
Master of Science - International Business Management With Pmgmt
Kingston University London
United Kingdom 09.2020 - 09.2021
Bachelor of Arts - Environmental Management
University of Manchester
United Kingdom 09.2013 - 09.2016
Skills
Verbal and written skills
Accomplishments
- Achieved a 3rd position in the globally recognized ELEVATE programme in ‘The Side Hustle Showcase competition winning prize money of £500 Kingston University (2021)
- HSK1 Exam
- Achieved a Gold Award recognition certificate at Kingston University for the most enterprising student during extra-curricular activities whilst learning (2021).
Certification
PRINCE2 Foundation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Business Analyst (Contract)
Almond Careers
05.2023 - Current
ECBA
05-2023
IIBA Member
05-2023
Customer Service Agent
Teleperformance UK (Department for Works and Pensions)
01.2023 - Current
Master of Science - MPH in Environmental Health Science
University of Ibadan
09.2021 - Current
Business Analyst (Volunteer)
Wunmtrex Consulting Company
04.2021 - 11.2022
PRINCE2 Foundation
01-2021
Market Research Analyst
Rent Equipment Now, Kingston University
01.2021 - 03.2021
Master of Science - International Business Management With Pmgmt
Kingston University London
09.2020 - 09.2021
CUSTOMER SERVICE AGENT
Jodlatun Enterprise Limited
12.2016 - 09.2020
Bachelor of Arts - Environmental Management
University of Manchester
09.2013 - 09.2016
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