Adebiyi Popoola

• Ensuring high standards of prisoner care and supporting their rehabilitation.

• Conducting security checks and search procedures on prisoners, staff, and visitors.

• Promote safer custody and violence reduction.

• Assisting prisoners in preparing for release by maintaining professional relationships with health and probation services and other professionals.

• Maintaining high standards of security and safety while promoting a positive, restorative and rehabilitative environment.

• Providing support and care for prisoners' physical and mental health needs.

• Using a trauma-informed approach to support prisoners' recovery and rehabilitation.

• Supervising prisoners' activities and work assignments to prevent disturbances and maintain order.

• Communicating effectively with prisoners, adapting language and style to ensure understanding.

• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Reviewed transactions and receipts to identify any suspicious activity.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.

• Protected facility and property guests by regularly circulating premises and monitoring surveillance.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Reported suspicious activities and persons to law enforcement.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Described product and service details to customers to provide information on benefits and advantages.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.