Adam Hussain
Birmingham ,West Midlands
Summary
HR-focused student with experience in telemarketing, retail, and customer service. Currently studying BSc (Hons) Human Resources and Business Management at Aston University. Reliable, adaptable, and eager to build a career in HR by applying practical experience and academic knowledge.
Overview
3
3
years of professional experience
Work history
Warehouse operative
Evri
Birmingham
10.2024 - Current
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Performed tagging and labelling of warehouse inventory.
HR Administrative Assistant (Part Time)
Heaven Sends Limited
Sutton Coldfield, Birmingham
07.2024 - 10.2024
- Coordinated recruitment processes; such as job postings, interview scheduling, and candidate communications
- Drafted and managed HR documentation; prepared contracts, offer letters and other documents for new staff members joining the company
- Logged job applications, interviews and recruitment outcomes in orderly systems.
- Coordinated staff meetings, booking appropriate spaces and communicating invites.
Telemarketer (Remote)
Team Telemarketing LTD
Solihull, West Midlands
02.2024 - 05.2024
- Adapted communication style according to the client's preference for better understanding.
- Met performance targets consistently without compromising on quality of service.
- Addressed customer queries promptly, solved issues effectively.
- Scheduled callbacks as needed to secure prospective deals.
Call Centre Assistant
Specsavers Opticians
Birmingham, West Midlands
06.2023 - 01.2024
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Kept checkouts areas and general store clean and orderly.
- Completed opening and closing procedures each day.
Retail Sales Assistant (Seasonal)
Flannels
Birmingham, West Midlands
10.2022 - 02.2023
- Served customers and carried out my tasks all whilst working in a fast paced environment.
- Followed company procedures and guidelines for smooth retail operations.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Office Assistant
Greenheart Birmingham
Birmingham, West Midlands
03.2022 - 09.2022
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Scheduled appointments effectively to ensure efficient time management for executives.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
Education
GCSEs -
Cockshut Hill Secondary School
A-Levels Equivalent (BTEC Level 3) - Business Studies
Joesph Chamberlain Sixth Form College
09.2022 - 08.2024
A-Levels Equivalent - Financial Studies
Joseph Chamberlain Sixth Form College
Birmingham 09.2022 - 08.2024
Human Resources and Business Management BSc (Hons)
Aston University
09.2024 -
Skills
- Attention to Detail
- Customer Service
- Organisation
- Time management proficiency
- Computer Literacy (Familiar also with HR and Telemarketing software)
- Adaptability (Able to learn new systems quickly and switch between different tasks and communication channels)
- PESTLE Analysis
- SWOT Analysis
- Warehouse operating procedures
- Client communication
- Data analytics
Timeline
Warehouse operative
Evri
10.2024 - Current
Human Resources and Business Management BSc (Hons)
Aston University
09.2024 -
HR Administrative Assistant (Part Time)
Heaven Sends Limited
07.2024 - 10.2024
Telemarketer (Remote)
Team Telemarketing LTD
02.2024 - 05.2024
Call Centre Assistant
Specsavers Opticians
06.2023 - 01.2024
Retail Sales Assistant (Seasonal)
Flannels
10.2022 - 02.2023
A-Levels Equivalent (BTEC Level 3) - Business Studies
Joesph Chamberlain Sixth Form College
09.2022 - 08.2024
A-Levels Equivalent - Financial Studies
Joseph Chamberlain Sixth Form College
09.2022 - 08.2024
Office Assistant
Greenheart Birmingham
03.2022 - 09.2022
GCSEs -
Cockshut Hill Secondary School
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