Adam Fisher
Newtownards
Summary
Customer-oriented student with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Committed to creating clean, safe, and visually appealing environments. Proven track record of improving property aesthetics and functionality. Committed manager with exceptional leadership, organizational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Dedicated hospitality manager highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
The Grand Social Bangor
Newtownards, down
02.2026 - Current
- Handled customer complaints with diplomacy, resolving issues to the customer's satisfaction.
- Monitored staff performance and developed improvement plans.
- Managed the hiring of new staff, completing matters including reviewing applications, conducting interviews and selecting candidates.
- Streamlined operational procedures, increasing efficiency and improving service delivery.
- Oversaw daily operations, coordinating with department heads to maintain high standards of service.
- Ensured staff followed regulations and policies by closely monitoring operations, providing extra training and assistance to underachievers.
- Oversaw inventory management, ensuring stock levels met demand without overstocking.
- Maintained compliance with health and safety regulations, ensuring a safe environment for staff and customers.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Developed weekly plans for employees to communicate work priorities, tasks to complete and targets to achieve.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Maximised team potential through targeted training and development, reducing staff turnover and improving service provisions.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Managed store opening and closing procedures, securing premises and safeguarding assets.
Head Bartender/mixologist
horatio todds
belfast , antrim
10.2024 - 02.2026
- Worked well within cohesive team to create friendly atmosphere customers enjoyed.
- Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
- Processed payments efficiently, using cash registers and card payment systems accurately.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Handled customer enquiries and complaints with professionalism, offering satisfactory resolutions.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Suggested menu items and related beverages matching guest preferences.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Trained new staff on cocktail recipes, presentation techniques, and customer service excellence.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
- Collaborated with event planners to create custom cocktail menus for private functions and parties.
- Designed and implemented new cocktail menus, incorporating seasonal ingredients and latest trends.
- Spotted opportunities to offer suggestions for beverages, refill empty glasses and upsell to increase sales.
Rugby coach
ards rugby club
Newtownards
09.2019 - 07.2024
- VOLINTARY POSITION
- Provided variety of sporting equipment to enable diverse training practices and maximise student potential.
- Delivered lessons with enthusiasm and positivity to inspire students to consistently achieve against personal and professional goals.
- Consistently applied effective, innovative coaching methods to meet and exceed team needs.
- Nurtured cohesive teams using motivational and team-building strategies.
- Stayed up to date on latest rulebook outlining rules of play.
- Planned and led training sessions to motivate players and improve gameplay.
- Negotiated sponsorship deals and managed fundraising activities to support team finances and resource acquisition.
Bar supervisor
ards rugby football club
Newtownards
06.2021 - 07.2024
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Managed over 200 customers per day.
- Increased sales by 22% from previous year and 17% in gross profit
Open farm tour guide
streamvale open farm
Dundonald
04.2024 - 06.2024
- Entertained tour guests with fun props, stories, and activities.
- Operated motorised vehicles and equipment following health and safety standards.
- Maintained guest safety by running professional, organised tours.
- Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
- Monitored tour guests' behaviour and enforced site and tour rules.
- Helped visitors feel welcome with friendly conversations, personal help, and engaging stories.
Bricklayer
gmac bricklaying
Newtownards
02.2019 - 01.2021
- Set bricks, concrete blocks, and structural tiles to prepare for foundation.
- Measured angles to gauge vertical and horizontal alignment of courses.
- Constructed and assembled prefabricated masonry units derived from specifications.
- Situated bricks and masonry units to build chimney and fireplaces.
- Read and interpreted sketches and blueprints to measure materials required.
- Uphold health and safety standards, wearing necessary PPE and adhering to site regulations.
- Constructed repair walls and structures in residential, industrial, and commercial locations.
Education
NVQ Level 2 - bricklaying
south eastern regional college
2023
GCSEs - mathematics
Campbell College
Belfast, BFS05.2021
GCSEs - English literature
Campbell College
Belfast, BFS05.2021
GCSEs - religious studies
Campbell College
Belfast, BFS05.2021
GCSEs - double award science
Campbell College
Belfast, BFS05.2021
GCSEs - business studies
Campbell College
Belfast, BFS05.2021
GCSEs - drama
Campbell College
Belfast, BFS05.2021
GCSEs - technology and design
Campbell College
Belfast, BFS05.2021
GCSEs - FRENCH
Campbell College
Belfast, BFS05.2021
Skills
- Performance Management
- Conflict Resolution
- Team Leadership
- Attentive customer service
- Training and mentoring
- Shift supervision
- Bar management
- Positive attitude
- Profit and loss accountability
- Sales maximisation strategies
- Trade maximisation
- Business acumen
- P&L management
- Hospitality management
- Cost control strategies
Certification
- Mental health first aider within ards rugby club.
- Designated first aider within the club bar and during club functions.
Custom Section
- Team head coach, Responsible for the welfare and enjoyment of the current P5s [2023-2024].
- Former member of ards rugby club, participated in charity rugby matches with mixed ability teams, including those with special needs.
- Youngest member of ards rugby men's shed, responsible for grounds maintenance.
References
Available upon request.
Hobbies and Interests
- Rugby
- Fishing
- Paddle boarding
- Hiking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant General Manager
The Grand Social Bangor
02.2026 - Current
Head Bartender/mixologist
horatio todds
10.2024 - 02.2026
Open farm tour guide
streamvale open farm
04.2024 - 06.2024
Bar supervisor
ards rugby football club
06.2021 - 07.2024
Rugby coach
ards rugby club
09.2019 - 07.2024
Bricklayer
gmac bricklaying
02.2019 - 01.2021
NVQ Level 2 - bricklaying
south eastern regional college
GCSEs - mathematics
Campbell College
GCSEs - English literature
Campbell College
GCSEs - religious studies
Campbell College
GCSEs - double award science
Campbell College
GCSEs - business studies
Campbell College
GCSEs - drama
Campbell College
GCSEs - technology and design
Campbell College
GCSEs - FRENCH
Campbell College