Summary
Work history
Education
Skills
Timeline
Certification
Languages
Work availability
Overview
Bruno Leandro

Bruno Leandro

Clapham Junction,City of London
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Dedicated and versatile professional with a rich and diverse skill set, I bring a unique blend of expertise in management, leadership, and hands-on operational proficiency across the food industry, construction, and electrical installation sectors. As an adept manager, I have successfully led and trained dynamic teams, instilling a culture of excellence that consistently surpassed organizational goals. My financial acumen is evident through meticulous preparation of sales reports, reconciliation of accounts, and strategic budgetary management, contributing significantly to overall business success.


In the food industry, I have honed my skills in safe food handling, quality assurance, and customer service, achieving a remarkable 98% customer satisfaction rate. From recruitment and team leadership to trend forecasting and menu memorization, my commitment to fostering a customer-focused environment has resulted in building loyal and highly satisfied customer bases. Additionally, my operational skills encompass not only the monitoring and control of day-to-day operations but also expertise in construction site preparation, equipment maintenance, and adherence to safety standards.


My journey in electrical installation has equipped me with a comprehensive understanding of the National Electrical Code (NEC), wiring troubleshooting, renewable technology installation, and more. With a diploma in both construction and electrical installation, I bring a unique perspective to various projects, demonstrating a keen eye for detail and adherence to HSE standards.


Throughout my career, I have actively sought opportunities to develop and implement innovative strategies, evident in my role as Assistant General Manager, where I successfully lowered inventory levels by 4%, resulting in substantial cost savings.


In summary, my diverse background, leadership skills, and hands-on expertise make me an invaluable asset to any organisation seeking a dedicated professional capable of thriving in any dynamic and multifaceted environments.

Work history

Assistant General Manager

Wingstop
Battersea, City of London
02.2023 - 01.2024
  • As the Assistant Manager at Wingstop, I spearheaded the success of the store by hiring and training a dynamic team of 19 employees, fostering a culture of excellence to consistently surpass store goals. My proficiency in finance management was evident as I meticulously prepared sales reports and reconciled accounts, contributing to accurate financial tracking and overall business success. Evaluating team performance and ensuring in-store sanitation, safety, and health standards were paramount responsibilities, empowering the sales team to consistently exceed corporate goals. I actively conducted audits and risk assessments, efficiently managing budgets and stock orders while maintaining open communication channels through daily pre-shift and weekly departmental meetings.

    My hands-on approach extended beyond daily operational tasks to comprehensive training of workers in various roles, minimizing equipment misuse and loss. Active participation in recruitment processes and collaboration with the store manager led to the development of action plans, exceeding sales KPIs and fostering a customer-focused service environment. I successfully developed a strategy that lowered inventory levels by 4%, resulting in £3700 cost savings. Working closely with the General Manager, effective business strategies were determined, achieving a 60% gross profit goal within my first 6 months of employment. I also implemented training and development programs to uphold exceptional service levels, designed optimal work schedules, and performed opening and closing procedures, including reporting and security tasks multiple times per week.

Supervisor

REEF Technology
Clapham Junction, Wandsworth
06.2022 - 05.2023
  • As a Supervisor at REEF Technology within Wendy's, I applied my 6 month managerial expertise to maintain exceptional customer satisfaction standards and ensure consistent delivery of outstanding service. Through vigilant monitoring of employee performance, utilizing both observation and metrics, I conducted targeted training sessions to address areas for improvement, enhancing overall service quality. My responsibilities encompassed strict adherence to hygiene regulations, active monitoring of employee operations, and inspection of ingredients to uphold high standards of cleanliness and safety.

    In addition to employee onboarding and instructing new team members on operational procedures, I focused on improving performance, food safety, and customer service by conducting in-depth demonstrations to introduce more efficient processes. In the fast-paced environment, I played a hands-on role in assisting kitchen staff during peak periods, ensuring accurate and timely customer orders. Managing staff rotas strategically, planning workloads effectively, and conducting thorough quality and safety checks were key aspects of my role. By leading by example, maintaining team motivation, and actively engaging in store opening and closing responsibilities, I upheld key holder responsibilities, identified operational problems, proposed solutions to management, and contributed to improvements in service efficiency. My commitment to staff training extended to mentoring junior employees, providing regular feedback, and organizing team-building activities to foster rapport among the staff.

Crew member

Kricket Restaurant
Brixton, Lambeth
04.2022 - 07.2022
  • In my role as a Crew Member at Kricket, I consistently delivered fast and accurate service, achieving a remarkable 98% customer satisfaction rate. I actively participated in maximizing restaurant cleanliness and accessibility, addressing customer queries, concerns, and complaints. My versatility in various roles contributed to overall restaurant success, and I played an instrumental part in achieving store goals.

Crew Member

McDonald's
Tooting Broadway, Wandsworth
01.2021 - 12.2021
  • As a Crew Member at McDonald's, I prioritized maintaining strong team dynamics and efficiently disposing of excess materials, minimizing potential health hazards. Adhering to optimal hygiene levels, I worked across various kitchen stations, maximizing sales opportunities and delivering high-quality service. My dedication to smooth operations during peak times and support for the drive-thru service contributed to the overall success of the store.

Construction Labourer

KG Construction
Oldham, Manchester
02.2020 - 12.2020
  • As a Construction Labourer at KG Construction, I played a pivotal role in preparing construction sites for optimal functionality and safety. From conducting site cleans to operating trucks and forklifts in compliance with safe working practices, I excelled in various tasks. Whether laying concrete for foundations or providing valuable assistance to equipment operators and carpenters, my commitment to health and safety regulations and attention to detail ensured efficient and safe labouring operations.

Education

GCSEs - Math, English, Science, Geography, Design Technology

Newman RC College, Manchester
09/2015 - 03/2020

Diploma of Higher Education - Electrical Installation

South Thames College, City of London
09/2021 - 06/2022

Diploma of Higher Education - Multi-Trades

South Thames College, City of London
09/2022 - 06/2023

NVQ Level 2 - Hospitality

Flow Hospitality Training, City of London
02/2022 - 01/2024

NVQ Level 3 - Food Safety

Flow Hospitality Training, City of London
02/2022 - 01/2024

NVQ Level 2 - Health and Safety

Flow Hospitality Training, City of London
02/2022 - 01/2024

Certificate of Higher Education - First Aid

Flow Hospitality Training, City of London
02/2023 - 01/2024

Skills

Management and Leadership Skills:
  • Revenue Management
  • People Management
  • Business Growth Strategies
  • Budgetary Management
  • Team Leadership
  • Business Development
  • Inspiring Leadership
  • Target Motivated
  • Strategic Planning
  • Contract Management
  • Performance Management
  • Leadership and Team Building
  • Organized and Efficient
  • Inventory Control
  • Team Oversight
Food Industry Skills:
  • Safe Food Handling
  • Sanitation and Cleaning
  • Quality Assurance and Control
  • Customer Service
  • Complaint Resolution
  • Cash Handling
  • Presentation Management
  • Menu Memorization
  • Food Preparation
  • Effective Leader
  • Exceptional Interpersonal Communication
  • Employee Scheduling
  • Employee Development
  • Coaching and Mentoring
  • Staff Training/Development
  • Recruitment
  • Trend Forecasting
  • Team Player
  • Communication Skills
  • Portion Control and Presentation
  • Delivery Order Processing
  • Upbeat Customer Greetings
  • Drive-Thru Coverage
  • High Order Accuracy
  • Food Safety and Temperature Checks
  • Ingredient Stock Oversight
  • Food Hygiene Regulations
  • Food Preparation Supervision
  • Staff Supervision
  • Cleanliness
  • Kitchen Staff Coordination
  • Kitchen Equipment Operation and Maintenance
  • Training
  • Decision Making
  • Stocking and Replenishing
  • Food Running
  • Health and Safety Expertise
  • Self-Motivated
  • Attention to Detail
  • Coaching Leadership
Operational Skills:
  • Operation Monitoring and Control
  • COSHH Assessments
  • Best Building Practices
  • Construction Equipment Maintenance
  • Risk Assessments
  • Site Deep Cleaning
  • Safety Focused
  • Site Preparation
  • Hand and Power Tools
  • Work Zone Safety
  • Performance Optimization
  • Meeting Support
  • Schedule Management
  • Diagnostic Testing
  • Trend Analysis
Electrical Installation Skills:
  • National Electrical Code (NEC)
  • Wiring Troubleshooting
  • Renewable Technology Installation
  • Wiring Diagram Interpreting
  • Lighting Installation
  • Electrical Wiring
  • PAT Testing
  • Lighting Circuits
  • Circuit Diagram Interpretation
  • Fire and Smoke Alarm Installation
  • Power Circuits
  • Electrical Repair
  • Electrical Troubleshooting
  • Wiring Layouts
  • Safety and Organization
  • HSE Standards
  • Electrical Installation and Repair

Timeline

Assistant General Manager - Wingstop
02.2023 - 01.2024
Supervisor - REEF Technology
06.2022 - 05.2023
Crew member - Kricket Restaurant
04.2022 - 07.2022
Crew Member - McDonald's
01.2021 - 12.2021
Construction Labourer - KG Construction
02.2020 - 12.2020
Newman RC College - GCSEs, Math, English, Science, Geography, Design Technology
09/2015 - 03/2020
South Thames College - Diploma of Higher Education, Electrical Installation
09/2021 - 06/2022
South Thames College - Diploma of Higher Education, Multi-Trades
09/2022 - 06/2023
Flow Hospitality Training - NVQ Level 2, Hospitality
02/2022 - 01/2024
Flow Hospitality Training - NVQ Level 3, Food Safety
02/2022 - 01/2024
Flow Hospitality Training - NVQ Level 2, Health and Safety
02/2022 - 01/2024
Flow Hospitality Training - Certificate of Higher Education, First Aid
02/2023 - 01/2024

Certification

  • Alcohol license England & Wales certificate
  • Diploma (NVQ) in Electrical installation level 1
  • Health and Safety level 1 certificate
  • Health and Safety level 2 certificate
  • Fire marshal certificate
  • First aid certificate
  • Food safety level 1 certificate
  • Food safety level 2 certificate
  • Food safety level 3 certificate
  • Diploma (NVQ) in Hospitality level 1
  • Diploma (NVQ) in Hospitality level 2

Languages

Portuguese
Native language
Portuguese
Native
English
Fluent
French
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Overview

4
4
years of professional experience
1
1
Certificate

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